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60 Years Strong

Pulp & Paper Canada, 2008-06, Vol.109 (6), p.B1

Copyright Southam Business Communications, Inc. Jun 2008 ;ISSN: 0316-4004 ;EISSN: 1923-3515

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  • Title:
    60 Years Strong
  • Author: McCormick, Carroll
  • Subjects: Chemical industry ; Corporate profiles ; Laboratories ; Technological change
  • Is Part Of: Pulp & Paper Canada, 2008-06, Vol.109 (6), p.B1
  • Description: "Buckman's transition process, workshops and strategies really impressed me," [Georges Richer] says, "They address everyone from senior management down to the production floor. There are interviews, and the process addresses concerns and requests. It is very well organized and well thought out." When Buckman assumes new responsibilities, whether with a new customer or an established one like [Kruger], Buckman holds transition workshops. "Their purpose is to meet all of the key people affected by the change and collect their concerns, expectations and requirements for the new program," explains Chantale Rouleau, technical marketing manager, papermaking technologies. "Buckman was originally microbiologists serving all industries," [Tom Johnstone] recalls. As it expanded out of deposit control it went from a product-oriented mission statement to the current "provision of solutions" mission statement. "We narrowed our global focus to three core industries, pulp and paper, water treatment and leather, of which pulp and paper is the largest," Johnstone adds. "What customers get are knowledgeable service representatives," says Ken Rössel, Buckman's vice president, water technologies. With over 35 years in the water treatment industry, his customers call him the Water Doctor. "Most of the products in the water treatment industry are the same," [Ken Rossel] adds. "The differentiators come with service, product application and having a knowledge of water treatment in general."
  • Publisher: Westmount: Annex Publishing & Printing, Inc
  • Language: English
  • Identifier: ISSN: 0316-4004
    EISSN: 1923-3515
  • Source: ProQuest Central
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