Service failure and self-recovery in tech-based services: self-determination theory perspective
The Service industries journal, 2022-10, Vol.42 (13-14), p.1075-1100 [Peer Reviewed Journal]2022 Informa UK Limited, trading as Taylor & Francis Group 2022 ;2022 Informa UK Limited, trading as Taylor & Francis Group ;ISSN: 0264-2069 ;EISSN: 1743-9507 ;DOI: 10.1080/02642069.2022.2104257
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