Results 1 - 20 of 743 for All Library Resources
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| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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| 1 |
Material Type: Article
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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentionsInternational journal of contemporary hospitality management, 2012-01, Vol.24 (2), p.200-223 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2012 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/09596111211206141Full text available |
| 2 |
Material Type: Article
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Impacting communication in optometry: enhancing health-service experiencesEuropean journal of marketing, 2022-11, Vol.56 (9), p.2546-2557 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-02-2022-0130Full text available |
| 3 |
Material Type: Article
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Having a strategy for new service development - does it really matter?Journal of service management, 2013-01, Vol.24 (1), p.25-44 [Peer Reviewed Journal]Emerald Group Publishing Limited ;ISSN: 1757-5818 ;ISSN: 1757-5826 ;EISSN: 1757-5826 ;DOI: 10.1108/09564231311304170Full text available |
| 4 |
Material Type: Article
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EXQ: a multiple-item scale for assessing service experienceJournal of service management, 2012-03, Vol.23 (1), p.5-33 [Peer Reviewed Journal]Emerald Group Publishing Limited ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;DOI: 10.1108/09564231211208952Full text available |
| 5 |
Material Type: Article
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Customer dominant value formation in serviceEuropean business review, 2013-03, Vol.25 (2), p.104-123 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2013 ;ISSN: 0955-534X ;EISSN: 1758-7107 ;DOI: 10.1108/09555341311302639Full text available |
| 6 |
Material Type: Article
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Addressing the Janus face of customer service: a typology of new age service failuresEuropean journal of marketing, 2020-11, Vol.54 (10), p.2295-2316 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;Distributed under a Creative Commons Attribution 4.0 International License ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-12-2019-0916Full text available |
| 7 |
Material Type: Article
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The servicescape as an antecedent to service quality and behavioral intentionsThe Journal of services marketing, , Vol.27 (4), p.271-280 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2013 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876041311330753Full text available |
| 8 |
Material Type: Article
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Service quality in a higher education context: an integrated modelAsia Pacific journal of marketing and logistics, 2012-11, Vol.24 (5), p.755-784 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2012 ;Emerald Group Publishing Limited 2012 ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/13555851211278196Full text available |
| 9 |
Material Type: Article
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Internal marketing and service quality in Jordanian HotelsWSEAS TRANSACTIONS ON ENVIRONMENT AND DEVELOPMENT, 2020-12, Vol.16, p.831-843ISSN: 1790-5079 ;DOI: 10.37394/232015.2020.16.86Full text available |
| 10 |
Material Type: Article
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A REVIEW OF TELECOMMUNICATIONS SERVICE QUALITY DIMENSIONSProceedings on engineering sciences (Online), 2019-11, Vol.1 (2), p.533-546 [Peer Reviewed Journal]ISSN: 2620-2832 ;EISSN: 2683-4111 ;DOI: 10.24874/PES01.02.052Full text available |
| 11 |
Material Type: Article
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Interrelations of service quality and service loyalty dimensions in medical tourism: A structural equation modelling approachBenchmarking : an international journal, 2015-01, Vol.22 (1), p.18-55 [Peer Reviewed Journal]ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-04-2013-0036Full text available |
| 12 |
Material Type: Article
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Examining student satisfaction with higher education services: Using a new measurement toolThe International journal of public sector management, 2010-01, Vol.23 (2), p.105-123 [Peer Reviewed Journal]Copyright Emerald Group Publishing Limited 2010 ;ISSN: 0951-3558 ;EISSN: 1758-6666 ;DOI: 10.1108/09513551011022474Full text available |
| 13 |
Material Type: Article
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Understanding big data-driven supply chain and performance measures for customer satisfactionBenchmarking : an international journal, 2022-09, Vol.29 (8), p.2359-2377 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-01-2021-0034Full text available |
| 14 |
Material Type: Article
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Interaction behaviors leading to comfort in the service encounterThe Journal of services marketing, 2011-05, Vol.25 (3), p.176-189 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2011 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876041111129164Full text available |
| 15 |
Material Type: Article
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The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing artsThe Journal of services marketing, 2010-04, Vol.24 (2), p.170-182 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876041011031136Full text available |
| 16 |
Material Type: Article
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Service quality models: a reviewThe International journal of quality & reliability management, 2005-12, Vol.22 (9), p.913-949 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing, Limited 2005 ;ISSN: 0265-671X ;EISSN: 1758-6682 ;DOI: 10.1108/02656710510625211Full text available |
| 17 |
Material Type: Article
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Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sitesThe Journal of services marketing, 2010-01, Vol.24 (2), p.112-127 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876041011031091Full text available |
| 18 |
Material Type: Article
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Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyaltyInternational journal of bank marketing, 2011-03, Vol.29 (2), p.168-189 [Peer Reviewed Journal]Copyright Emerald Group Publishing Limited 2011 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/02652321111107648Full text available |
| 19 |
Material Type: Article
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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shoppingThe Journal of services marketing, , Vol.24 (2), p.142-156 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876041011031118Full text available |
| 20 |
Material Type: Article
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E-retailing by banks: e-service quality and its importance to customer satisfactionEuropean journal of marketing, 2009-09, Vol.43 (9/10), p.1220-1231 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2009 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/03090560910976456Full text available |
Results 1 - 20 of 743 for All Library Resources
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