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A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power
A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power
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A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power

Journal of the Academy of Marketing Science, 2010-12, Vol.38 (6), p.738-758 [Peer Reviewed Journal]

Academy of Marketing Science 2010 ;COPYRIGHT 2010 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, (2010). All Rights Reserved. ;Copyright Springer Science & Business Media Dec 2010 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-009-0186-5 ;CODEN: JAMSDE

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2
Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory
Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory
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Article 		Add to My Research

Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory

Journal of service management, 2020-10, Vol.31 (3), p.509-534 [Peer Reviewed Journal]

Emerald Publishing Limited ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;DOI: 10.1108/JOSM-10-2018-0344

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3
Frequent (flier) frustration and the dark side of word-of-web: exploring online dysfunctional behavior in online feedback forums
Frequent (flier) frustration and the dark side of word-of-web: exploring online dysfunctional behavior in online feedback forums
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Frequent (flier) frustration and the dark side of word-of-web: exploring online dysfunctional behavior in online feedback forums

The Journal of services marketing, 2010-01, Vol.24 (6), p.446-457 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876041011072564

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4
From power to punishment: consumer empowerment and online complaining behaviors
From power to punishment: consumer empowerment and online complaining behaviors
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From power to punishment: consumer empowerment and online complaining behaviors

Internet research, 2019-12, Vol.29 (6), p.1324-1343 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 1066-2243 ;EISSN: 2054-5657 ;DOI: 10.1108/INTR-05-2018-0232

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5
Love becomes hate? or love is blind? Moderating effects of brand love upon consumers’ retaliation towards brand failure
Love becomes hate? or love is blind? Moderating effects of brand love upon consumers’ retaliation towards brand failure
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Article 		Add to My Research

Love becomes hate? or love is blind? Moderating effects of brand love upon consumers’ retaliation towards brand failure

The journal of product & brand management, 2021-04, Vol.30 (3), p.415-432 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/JPBM-07-2019-2470

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6
Psychometric Properties, Measurement Invariance, and Construct Validity of the Italian Version of the Brand Hate Short Scale (BHS)
Psychometric Properties, Measurement Invariance, and Construct Validity of the Italian Version of the Brand Hate Short Scale (BHS)
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Psychometric Properties, Measurement Invariance, and Construct Validity of the Italian Version of the Brand Hate Short Scale (BHS)

Sustainability, 2020-03, Vol.12 (5), p.2103 [Peer Reviewed Journal]

2020. This work is licensed under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su12052103

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7
Sense of online betrayal, brand hate, and outrage customers’ anti-brand activism
Sense of online betrayal, brand hate, and outrage customers’ anti-brand activism
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Sense of online betrayal, brand hate, and outrage customers’ anti-brand activism

Innovative marketing, 2021, Vol.17 (4), p.75-87 [Peer Reviewed Journal]

ISSN: 1814-2427 ;EISSN: 1816-6326 ;DOI: 10.21511/im.17(4).2021.07

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8
The dilemma of social commerce
The dilemma of social commerce
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The dilemma of social commerce

Internet research, 2020-05, Vol.30 (3), p.1059-1080 [Peer Reviewed Journal]

Emerald Publishing Limited ;ISSN: 1066-2243 ;EISSN: 2054-5657 ;DOI: 10.1108/INTR-02-2017-0045

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9
The dilemma of social commerce: Why customers avoid peer-generated advertisements in mobile social networks
The dilemma of social commerce: Why customers avoid peer-generated advertisements in mobile social networks
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The dilemma of social commerce: Why customers avoid peer-generated advertisements in mobile social networks

Internet research, 2020-05, Vol.30 (3), p.1059-1080 [Peer Reviewed Journal]

Emerald Publishing Limited 2020 ;ISSN: 1066-2243 ;EISSN: 2054-5657 ;DOI: 10.1108/INTR-02-2017-0045

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10
The Effects of Time on Customer Revenge and Avoidance: an Examination in Online Public Complaining Contexts
The Effects of Time on Customer Revenge and Avoidance: an Examination in Online Public Complaining Contexts
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Conference Proceeding 		Add to My Research

The Effects of Time on Customer Revenge and Avoidance: an Examination in Online Public Complaining Contexts

Advances in Consumer Research, 2009, Vol.36, p.712 [Peer Reviewed Journal]

Copyright Association for Consumer Research 2009 ;ISSN: 0098-9258

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11
THE PHENOMENON OF BRAND HATE: ANALYSIS OF PREDICTORS AND OUTCOMES
THE PHENOMENON OF BRAND HATE: ANALYSIS OF PREDICTORS AND OUTCOMES
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Article 		Add to My Research

THE PHENOMENON OF BRAND HATE: ANALYSIS OF PREDICTORS AND OUTCOMES

Calitatea, 2017-03, Vol.18 (S2), p.342-347 [Peer Reviewed Journal]

Copyright Romanian Society for Quality Assurance Mar 2017 ;ISSN: 1582-2559

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12
Webcare’s effect on constructive and vindictive complainants
Webcare’s effect on constructive and vindictive complainants
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Article 		Add to My Research

Webcare’s effect on constructive and vindictive complainants

The journal of product & brand management, 2019-05, Vol.28 (3), p.330-347 [Peer Reviewed Journal]

Wolfgang Weitzl. ;Wolfgang Weitzl. This work is published under https://creativecommons.org/licenses/by-nc/3.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/JPBM-04-2018-1843

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13
What Do Online Complainers Want? An Examination of the Justice Motivations and the Moral Implications of Vigilante and Reparation Schemas
What Do Online Complainers Want? An Examination of the Justice Motivations and the Moral Implications of Vigilante and Reparation Schemas
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Article 		Add to My Research

What Do Online Complainers Want? An Examination of the Justice Motivations and the Moral Implications of Vigilante and Reparation Schemas

Journal of business ethics, 2019-11, Vol.160 (1), p.167-188 [Peer Reviewed Journal]

Springer Nature B.V. 2019 ;Springer Science+Business Media B.V., part of Springer Nature 2018 ;Journal of Business Ethics is a copyright of Springer, (2018). All Rights Reserved. ;ISSN: 0167-4544 ;EISSN: 1573-0697 ;DOI: 10.1007/s10551-018-3850-1

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14
When Unhappy Customers Strike Back on the Internet
When Unhappy Customers Strike Back on the Internet
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Article 		Add to My Research

When Unhappy Customers Strike Back on the Internet

MIT Sloan management review, 2011-04, Vol.52 (3), p.37 [Peer Reviewed Journal]

Copyright © Massachusetts Institute of Technology, 2011. All rights reserved. ;ISSN: 1532-9194 ;EISSN: 1532-8937 ;CODEN: SMRVAO

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