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| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
|---|---|---|---|
| 1 |
Material Type: Book Chapter
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Mining Automatic Speech Transcripts for the Retrieval of Problematic CallsComputational Linguistics and Intelligent Text Processing, p.83-95 [Peer Reviewed Journal]Springer-Verlag Berlin Heidelberg 2013 ;ISSN: 0302-9743 ;ISBN: 3642372554 ;ISBN: 9783642372551 ;EISSN: 1611-3349 ;EISBN: 9783642372568 ;EISBN: 3642372562 ;DOI: 10.1007/978-3-642-37256-8_8Full text available |
| 2 |
Material Type: Book Chapter
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Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?ISBN: 3030682870 ;ISBN: 9783030682873 ;DOI: 10.1007/978-3-030-68288-0_14Digital Resources/Online E-Resources |
| 3 |
Material Type: Book Chapter
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The Importance of Managing Events in a Build-to-Order Supply Chain: A Case Study at a Manufacturer of Agricultural MachineryDynamics in Logistics, p.175-185Springer-Verlag Berlin Heidelberg 2013 ;ISSN: 2194-8917 ;ISBN: 3642359655 ;ISBN: 9783642359651 ;EISSN: 2194-8925 ;EISBN: 9783642359668 ;EISBN: 3642359663 ;DOI: 10.1007/978-3-642-35966-8_14Full text available |
| 4 |
Material Type: Book Chapter
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Turnover and Unit-Level Financial Performance: An Analysis of the Costs and Benefits of Voluntary and Involuntary Turnover in Unskilled JobsAdvances in Management Accounting, 2016, Vol.26, p.35-65Copyright © 2016 Emerald Group Publishing Limited ;ISSN: 1474-7871 ;ISBN: 1784416525 ;ISBN: 9781784416522 ;DOI: 10.1108/S1474-787120150000026002Full text available |
| 5 |
Material Type: Book Chapter
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User-Generated Content: The “Voice of the Customer” in the 21st CenturyMarketing Intelligent Systems Using Soft Computing, p.27-29 [Peer Reviewed Journal]Springer-Verlag Berlin Heidelberg 2010 ;ISSN: 1434-9922 ;ISBN: 3642156053 ;ISBN: 9783642156052 ;EISSN: 1860-0808 ;EISBN: 9783642156069 ;EISBN: 3642156061 ;DOI: 10.1007/978-3-642-15606-9_5Full text available |
| 6 |
Material Type: Book Chapter
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Interaction Mining: The New Frontier of Customer Interaction AnalyticsNew Challenges in Distributed Information Filtering and Retrieval, p.91-111 [Peer Reviewed Journal]Springer-Verlag Berlin Heidelberg 2013 ;ISSN: 1860-949X ;ISBN: 3642315453 ;ISBN: 9783642315459 ;EISSN: 1860-9503 ;EISBN: 3642315461 ;EISBN: 9783642315466 ;DOI: 10.1007/978-3-642-31546-6_6Full text available |
| 7 |
Material Type: Book Chapter
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A Study of Customization for Online BusinessHuman Interface and the Management of Information. Information and Interaction for Learning, Culture, Collaboration and Business, p.443-449 [Peer Reviewed Journal]Springer-Verlag Berlin Heidelberg 2013 ;ISSN: 0302-9743 ;ISBN: 3642392253 ;ISBN: 9783642392252 ;EISSN: 1611-3349 ;EISBN: 9783642392269 ;EISBN: 3642392261 ;DOI: 10.1007/978-3-642-39226-9_48Full text available |
| 8 |
Material Type: Book Chapter
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Use Case: Business Intelligence “New Generation” for a “Zero Latency” Organization (When Decisional and Operational BI Are Fully Embedded)Digital Enterprise Design and Management 2013, 2013, p.1-7Springer-Verlag Berlin Heidelberg 2013 ;ISSN: 2194-5357 ;ISBN: 9783642373169 ;ISBN: 364237316X ;EISSN: 2194-5365 ;EISBN: 9783642373176 ;EISBN: 3642373178 ;DOI: 10.1007/978-3-642-37317-6_1Full text available |
| 9 |
Material Type: Book Chapter
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Customer surveysInformation Quality, 2016, p.109-1332017 John Wiley & Sons, Ltd. ;ISBN: 1118874447 ;ISBN: 9781118874448 ;EISBN: 9781118890622 ;EISBN: 1118890620 ;DOI: 10.1002/9781118890622.ch7Full text available |
| 10 |
Material Type: Book Chapter
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Reconsidering the Notion of User Experience for Human-Centered DesignHuman Interface and the Management of Information. Information and Interaction Design, p.329-337 [Peer Reviewed Journal]Springer-Verlag Berlin Heidelberg 2013 ;ISSN: 0302-9743 ;ISBN: 9783642392085 ;ISBN: 3642392083 ;EISSN: 1611-3349 ;EISBN: 9783642392092 ;EISBN: 3642392091 ;DOI: 10.1007/978-3-642-39209-2_38Full text available |
| 11 |
Material Type: Book Chapter
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Interpretation of Loss Aversion in Kano’s Quality ModelIntelligent Decision Technologies, p.165-174 [Peer Reviewed Journal]Springer-Verlag Berlin Heidelberg 2011 ;ISSN: 2190-3018 ;ISBN: 3642221939 ;ISBN: 9783642221934 ;EISSN: 2190-3026 ;EISBN: 9783642221941 ;EISBN: 3642221947 ;DOI: 10.1007/978-3-642-22194-1_17Full text available |
| 12 |
Material Type: Book Chapter
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Representation of Loss Aversion and Impatience Concerning Time Utility in Supply ChainsIntelligent Decision Technologies, p.273-282 [Peer Reviewed Journal]Springer-Verlag Berlin Heidelberg 2011 ;ISSN: 2190-3018 ;ISBN: 3642221939 ;ISBN: 9783642221934 ;EISSN: 2190-3026 ;EISBN: 9783642221941 ;EISBN: 3642221947 ;DOI: 10.1007/978-3-642-22194-1_28Full text available |
| 13 |
Material Type: Book Chapter
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Decomposing tourists’ sentiment from raw NL text to assess customer satisfactionISSN: 2704-5846 ;ISBN: 9788855183048 ;ISBN: 8855183044 ;DOI: 10.36253/978-88-5518-304-8.29Full text available |
| 14 |
Material Type: Book Chapter
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(Im)politeness in Service EncountersThe Palgrave Handbook of Linguistic (Im)politeness, p.661-687The Author(s) 2017 ;ISBN: 1137375078 ;ISBN: 9781137375070 ;EISBN: 1137375086 ;EISBN: 9781137375087 ;DOI: 10.1057/978-1-137-37508-7_25Full text available |
| 15 |
Material Type: Book Chapter
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Chapter 4 - Designing a Survey for Public Transport UsersPublic Transportation Quality of Service, 2018, p.49-612018 Elsevier Ltd ;ISBN: 0081020805 ;ISBN: 0081022794 ;ISBN: 9780081022795 ;ISBN: 9780081020807 ;DOI: 10.1016/B978-0-08-102080-7.00004-5Full text available |
| 16 |
Material Type: Book Chapter
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Some thoughts on the future challenges to criminalisticsThe Future of Forensic Science, 2019, p.19-292019 John Wiley & Sons Ltd ;ISBN: 9781119226673 ;ISBN: 1119226678 ;EISBN: 9781119226680 ;EISBN: 1119226686 ;EISBN: 1119226708 ;EISBN: 9781119226703 ;DOI: 10.1002/9781119226703.ch2 ;OCLC: 1076419342 ;LCCallNum: HV8073 .F888 2019Full text available |
| 17 |
Material Type: Book Chapter
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Decomposing tourists’ sentiment from raw NL text to assess customer satisfactionISSN: 2704-5846 ;ISBN: 9788855183048 ;ISBN: 8855183044 ;DOI: 10.36253/978-88-5518-304-8.29Full text available |
| 18 |
Material Type: Book Chapter
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Installation Concept and Future ApplicationsHigh-Efficient Low-Cost Photovoltaics, p.183-193Springer-Verlag Berlin Heidelberg 2009 ;ISSN: 0342-4111 ;ISBN: 9783540793588 ;ISBN: 3540793585 ;EISBN: 9783540793595 ;EISBN: 3540793593 ;DOI: 10.1007/978-3-540-79359-5_12Full text available |
| 19 |
Material Type: Book Chapter
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Closing the BooksProject Management, 2018, p.267-289Copyright © 2018 John Wiley & Sons, Inc. All rights reserved. ;ISBN: 1119472229 ;ISBN: 9781119472223 ;EISBN: 1119472288 ;EISBN: 9781119472285 ;EISBN: 9781119549109 ;EISBN: 1119549108 ;DOI: 10.1002/9781119549109.ch12 ;OCLC: 1053816112Full text available |
| 20 |
Material Type: Book Chapter
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Society 5.0 and the Management of the FutureSociety 5. 0, 2018ISBN: 9781786303011 ;ISBN: 1786303019 ;EISBN: 9781119527619 ;EISBN: 1119527619 ;DOI: 10.1002/9781119507314.ch6 ;OCLC: 1050360696 ;LCCallNum: HD45 .S254 2018Full text available |
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