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1
Investigating logistics service quality in omni-channel retailing
Investigating logistics service quality in omni-channel retailing
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Investigating logistics service quality in omni-channel retailing

International journal of physical distribution & logistics management, 2017-01, Vol.47 (4), p.263-296 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0960-0035 ;EISSN: 1758-664X ;DOI: 10.1108/IJPDLM-06-2016-0161

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2
STAY AWAY FROM ME: Examining the Determinants of Consumer Avoidance of Personalized Advertising
STAY AWAY FROM ME: Examining the Determinants of Consumer Avoidance of Personalized Advertising
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STAY AWAY FROM ME: Examining the Determinants of Consumer Avoidance of Personalized Advertising

Journal of advertising, 2012-03, Vol.41 (1), p.59-76 [Peer Reviewed Journal]

Copyright © 2012 American Academy of Advertising ;COPYRIGHT 2012 Taylor & Francis Group LLC ;Copyright M. E. Sharpe Inc. Spring 2012 ;ISSN: 0091-3367 ;EISSN: 1557-7805 ;DOI: 10.2753/JOA0091-3367410105 ;CODEN: JOADD7

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3
How the burdens of ownership promote consumer usage of access-based services
How the burdens of ownership promote consumer usage of access-based services
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How the burdens of ownership promote consumer usage of access-based services

Marketing letters, 2016-09, Vol.27 (3), p.569-577 [Peer Reviewed Journal]

Springer Science+Business Media 2016 ;Springer Science+Business Media New York 2015 ;Springer Science+Business Media New York 2016 ;ISSN: 0923-0645 ;EISSN: 1573-059X ;DOI: 10.1007/s11002-015-9366-x

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4
Analyzing the factors influencing adoption intention of internet banking: Applying DEMATEL-ANP-SEM approach
Analyzing the factors influencing adoption intention of internet banking: Applying DEMATEL-ANP-SEM approach
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Analyzing the factors influencing adoption intention of internet banking: Applying DEMATEL-ANP-SEM approach

PloS one, 2020-02, Vol.15 (2), p.e0227852-e0227852 [Peer Reviewed Journal]

COPYRIGHT 2020 Public Library of Science ;COPYRIGHT 2020 Public Library of Science ;2020 Lin et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2020 Lin et al 2020 Lin et al ;ISSN: 1932-6203 ;EISSN: 1932-6203 ;DOI: 10.1371/journal.pone.0227852 ;PMID: 32023278

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5
Contextual complexity in business relationships within the input-output model – evidence of misbehaviour in grocery stores in Poland
Contextual complexity in business relationships within the input-output model – evidence of misbehaviour in grocery stores in Poland
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Contextual complexity in business relationships within the input-output model – evidence of misbehaviour in grocery stores in Poland

British food journal (1966), 2020-10, Vol.122 (11), p.3601-3621 [Peer Reviewed Journal]

Sławomir Smyczek, Giuseppe Festa, Matteo Rossi and Alberto Mazzoleni ;Sławomir Smyczek, Giuseppe Festa, Matteo Rossi and Alberto Mazzoleni. This work is published under https://creativecommons.org/licenses/by-nc/3.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0007-070X ;EISSN: 1758-4108 ;DOI: 10.1108/BFJ-12-2019-0894

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6
Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure
Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure
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Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure

Internet research, 2022-03, Vol.32 (2), p.496-517 [Peer Reviewed Journal]

Xusen Cheng, Ying Bao, Alex Zarifis, Wankun Gong and Jian Mou ;Xusen Cheng, Ying Bao, Alex Zarifis, Wankun Gong and Jian Mou. This work is published under http://creativecommons.org/licences/by/4.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1066-2243 ;EISSN: 2054-5657 ;DOI: 10.1108/INTR-08-2020-0460

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7
The effects of brand relationships on justice perceptions in service recovery
The effects of brand relationships on justice perceptions in service recovery
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The effects of brand relationships on justice perceptions in service recovery

The Journal of consumer marketing, 2023-03, Vol.40 (3), p.315-327 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-06-2020-3904

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8
Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour
Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour
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Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour

European journal of marketing, 2017-01, Vol.51 (5/6), p.1109-1128 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-04-2016-0204

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9
Application of consumer innovativeness to the context of robotic restaurants
Application of consumer innovativeness to the context of robotic restaurants
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Application of consumer innovativeness to the context of robotic restaurants

International journal of contemporary hospitality management, 2021-01, Vol.33 (1), p.224-242 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-06-2020-0602

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10
Consumer participation in last-mile logistics service: an investigation on cognitions and affects
Consumer participation in last-mile logistics service: an investigation on cognitions and affects
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Consumer participation in last-mile logistics service: an investigation on cognitions and affects

International journal of physical distribution & logistics management, 2019-03, Vol.49 (2), p.217-238 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0960-0035 ;EISSN: 1758-664X ;DOI: 10.1108/IJPDLM-12-2017-0372

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11
The role of customer experience in the perceived value–word-of-mouth relationship
The role of customer experience in the perceived value–word-of-mouth relationship
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The role of customer experience in the perceived value–word-of-mouth relationship

The Journal of services marketing, 2022-05, Vol.36 (3), p.364-378 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-11-2020-0447

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12
Brave new world: service robots in the frontline
Brave new world: service robots in the frontline
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Brave new world: service robots in the frontline

Journal of service management, 2018-11, Vol.29 (5), p.907-931 [Peer Reviewed Journal]

Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch and Antje Martins ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;DOI: 10.1108/JOSM-04-2018-0119

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13
Consumer attitudes and buying behavior for green food products: From the aspect of green perceived value (GPV)
Consumer attitudes and buying behavior for green food products: From the aspect of green perceived value (GPV)
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Consumer attitudes and buying behavior for green food products: From the aspect of green perceived value (GPV)

British food journal (1966), 2019-05, Vol.121 (2), p.320-332 [Peer Reviewed Journal]

Emerald Publishing Limited 2019 ;ISSN: 0007-070X ;EISSN: 1758-4108 ;DOI: 10.1108/BFJ-01-2018-0027

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14
Direct-to-Consumer Nutrigenetics Testing: An Overview
Direct-to-Consumer Nutrigenetics Testing: An Overview
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Direct-to-Consumer Nutrigenetics Testing: An Overview

Nutrients, 2020-02, Vol.12 (2), p.566 [Peer Reviewed Journal]

2020. This work is licensed under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2020 by the authors. 2020 ;ISSN: 2072-6643 ;EISSN: 2072-6643 ;DOI: 10.3390/nu12020566 ;PMID: 32098227

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15
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

International journal of contemporary hospitality management, 2012-01, Vol.24 (2), p.200-223 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2012 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/09596111211206141

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16
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
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Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty

The journal of product & brand management, 2017-01, Vol.26 (6), p.631-649 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/JPBM-05-2016-1163

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17
Consumer Trust, Value, and Loyalty in Relational Exchanges
Consumer Trust, Value, and Loyalty in Relational Exchanges
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Consumer Trust, Value, and Loyalty in Relational Exchanges

Journal of marketing, 2002-01, Vol.66 (1), p.15-37 [Peer Reviewed Journal]

Copyright 2002 American Marketing Association ;Copyright American Marketing Association Jan 2002 ;ISSN: 0022-2429 ;EISSN: 1547-7185 ;DOI: 10.1509/jmkg.66.1.15.18449 ;CODEN: JMKTAK

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18
Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems
Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems
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Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems

Journal of research in interactive marketing, 2021-06, Vol.15 (2), p.200-222 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 2040-7122 ;EISSN: 2040-7130 ;DOI: 10.1108/JRIM-12-2020-0252

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19
A Generalized Multidimensional Scale for Measuring Customer Engagement
A Generalized Multidimensional Scale for Measuring Customer Engagement
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A Generalized Multidimensional Scale for Measuring Customer Engagement

Journal of marketing theory and practice, 2014-10, Vol.22 (4), p.401-420 [Peer Reviewed Journal]

Copyright Taylor & Francis Group, LLC 2014 ;Copyright © 2014 M.E. Sharpe, Inc. ;Copyright M. E. Sharpe Inc. Fall 2014 ;ISSN: 1069-6679 ;EISSN: 1944-7175 ;DOI: 10.2753/MTP1069-6679220404

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20
Philanthropic corporate social responsibility, consumer attitudes, brand preference, and customer citizenship behavior: Older adult employment as a moderator
Philanthropic corporate social responsibility, consumer attitudes, brand preference, and customer citizenship behavior: Older adult employment as a moderator
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Philanthropic corporate social responsibility, consumer attitudes, brand preference, and customer citizenship behavior: Older adult employment as a moderator

Social behavior and personality, 2019-07, Vol.47 (7), p.1-10 [Peer Reviewed Journal]

COPYRIGHT 2019 Scientific Journal Publishers, Ltd. ;COPYRIGHT 2019 Scientific Journal Publishers, Ltd. ;Copyright Scientific Journal Publishers Ltd 2019 ;ISSN: 0301-2212 ;EISSN: 1179-6391 ;DOI: 10.2224/sbp.8111

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