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21
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Journal of service theory and practice, 2020-07, Vol.30 (3), p.361-391 [Peer Reviewed Journal]

Emerald Publishing Limited ;ISSN: 2055-6225 ;EISSN: 2055-6233 ;DOI: 10.1108/JSTP-04-2019-0088

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22
Want a More Ethical Team? Build Expertise, Not Just Guidelines
Want a More Ethical Team? Build Expertise, Not Just Guidelines
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Want a More Ethical Team? Build Expertise, Not Just Guidelines

MIT Sloan management review, 2024-04, p.1-4 [Peer Reviewed Journal]

Copyright Massachusetts Institute of Technology, Cambridge, MA Apr 2024 ;EISSN: 1532-8937

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23
Competitive advantage through service differentiation by manufacturing companies
Competitive advantage through service differentiation by manufacturing companies
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Competitive advantage through service differentiation by manufacturing companies

Journal of business research, 2011-12, Vol.64 (12), p.1270 [Peer Reviewed Journal]

ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2011.01.015

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24
A systematic literature review of emotional labor research from the hospitality and tourism literature
A systematic literature review of emotional labor research from the hospitality and tourism literature
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A systematic literature review of emotional labor research from the hospitality and tourism literature

International journal of contemporary hospitality management, 2019-09, Vol.31 (7), p.2808-2826 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-05-2018-0395

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25
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

International journal of contemporary hospitality management, 2012-01, Vol.24 (2), p.200-223 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2012 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/09596111211206141

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26
Analysis of Eucalyptus Supply Chain Methods Based on Influencing Factors: A Review
Analysis of Eucalyptus Supply Chain Methods Based on Influencing Factors: A Review
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Analysis of Eucalyptus Supply Chain Methods Based on Influencing Factors: A Review

Journal of physics. Conference series, 2023-01, Vol.2421 (1), p.12009 [Peer Reviewed Journal]

Published under licence by IOP Publishing Ltd ;Published under licence by IOP Publishing Ltd. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/2421/1/012009

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27
The Aisles Have Eyes: How Retailers Track Your Shopping, Strip Your Privacy, and Define Your Power
The Aisles Have Eyes: How Retailers Track Your Shopping, Strip Your Privacy, and Define Your Power
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The Aisles Have Eyes: How Retailers Track Your Shopping, Strip Your Privacy, and Define Your Power

ISBN: 9780300225075 ;ISBN: 0300225075 ;ISBN: 0300212194 ;ISBN: 9780300212198 ;EISBN: 9780300225075 ;EISBN: 0300225075 ;OCLC: 967531419 ;OCLC: 1334104517

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28
Smart Logistics—Sustainable Technological Innovations in Customer Service at the Last-Mile Stage: The Polish Perspective
Smart Logistics—Sustainable Technological Innovations in Customer Service at the Last-Mile Stage: The Polish Perspective
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Smart Logistics—Sustainable Technological Innovations in Customer Service at the Last-Mile Stage: The Polish Perspective

Energies (Basel), 2022-09, Vol.15 (17), p.6395 [Peer Reviewed Journal]

COPYRIGHT 2022 MDPI AG ;2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1996-1073 ;EISSN: 1996-1073 ;DOI: 10.3390/en15176395

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29
Identifying categories of service innovation: A review and synthesis of the literature
Identifying categories of service innovation: A review and synthesis of the literature
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Identifying categories of service innovation: A review and synthesis of the literature

Journal of business research, 2016-07, Vol.69 (7), p.2401 [Peer Reviewed Journal]

ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2016.01.009

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30
Text data mining of power based on natural language processing technology
Text data mining of power based on natural language processing technology
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Text data mining of power based on natural language processing technology

Journal of physics. Conference series, 2022-05, Vol.2221 (1), p.12050 [Peer Reviewed Journal]

Published under licence by IOP Publishing Ltd ;Published under licence by IOP Publishing Ltd. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/2221/1/012050

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31
Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences
Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences
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Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences

Journal of the Academy of Marketing Science, 2017-11, Vol.45 (6), p.884-905 [Peer Reviewed Journal]

The Author(s) 2017 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-017-0541-x

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32
Family ostracism and proactive customer service performance: An explanation from conservation of resources theory
Family ostracism and proactive customer service performance: An explanation from conservation of resources theory
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Family ostracism and proactive customer service performance: An explanation from conservation of resources theory

Asia Pacific journal of management, 2021-06, Vol.38 (2), p.645-667 [Peer Reviewed Journal]

Springer Science+Business Media, LLC, part of Springer Nature 2019 ;Asia Pacific Journal of Management is a copyright of Springer, (2019). All Rights Reserved. ;Springer Science+Business Media, LLC, part of Springer Nature 2019. ;ISSN: 0217-4561 ;EISSN: 1572-9958 ;DOI: 10.1007/s10490-019-09677-x

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33
Signaling authenticity for frontline service employees
Signaling authenticity for frontline service employees
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Signaling authenticity for frontline service employees

The Journal of services marketing, 2022-05, Vol.36 (3), p.416-431 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-12-2020-0486

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34
Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions
Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions
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Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions

Journal of retailing, 2020-09, Vol.96 (3), p.299-309 [Peer Reviewed Journal]

2020 New York University ;2020. New York University ;2020 New York University. Published by Elsevier Inc. All rights reserved. 2020 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2020.08.001

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35
How Smart Should a Service Robot Be?
How Smart Should a Service Robot Be?
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How Smart Should a Service Robot Be?

Journal of service research : JSR, 2022-11, Vol.25 (4), p.565-582 [Peer Reviewed Journal]

The Author(s) 2022 ;ISSN: 1094-6705 ;EISSN: 1552-7379 ;DOI: 10.1177/10946705221107704

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36
Study Finds That Black Consumers Brush Off Poor Customer Service Because They Are Used to It
Study Finds That Black Consumers Brush Off Poor Customer Service Because They Are Used to It
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Article 		Add to My Research

Study Finds That Black Consumers Brush Off Poor Customer Service Because They Are Used to It

The Journal of blacks in higher education, 2023-05

Copyright BruCon Publishing Company May 22, 2023 ;EISSN: 2326-6023

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37
Minería de procesos aplicada a un sistema de solicitudes de servicios al cliente: Un caso de estudio basado en datos
Minería de procesos aplicada a un sistema de solicitudes de servicios al cliente: Un caso de estudio basado en datos
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Article 		Add to My Research

Minería de procesos aplicada a un sistema de solicitudes de servicios al cliente: Un caso de estudio basado en datos

RISTI : Revista Ibérica de Sistemas e Tecnologias de Informação, 2022-08 (E52), p.117-132 [Peer Reviewed Journal]

2022. This work is published under https://creativecommons.org/licenses/by-nc-sa/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1646-9895

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38
Servitization of the manufacturing firm: Exploring the operations practices and technologies that deliver advanced services
Servitization of the manufacturing firm: Exploring the operations practices and technologies that deliver advanced services
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Article 		Add to My Research

Servitization of the manufacturing firm: Exploring the operations practices and technologies that deliver advanced services

International journal of operations & production management, 2014-01, Vol.34 (1), p.2-35 [Peer Reviewed Journal]

Copyright Emerald Group Publishing Limited 2014 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-02-2012-0086 ;CODEN: IOPMDU

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39
Enhancing Customer Experience in the Service Industry: A Global Perspective
Enhancing Customer Experience in the Service Industry: A Global Perspective
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Enhancing Customer Experience in the Service Industry: A Global Perspective

ISBN: 1443884960 ;ISBN: 9781443884969 ;EISBN: 9781443886192 ;EISBN: 144388619X ;OCLC: 935298953

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40
Ecosystem network health and SMEs’ credit quality
Ecosystem network health and SMEs’ credit quality
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Article 		Add to My Research

Ecosystem network health and SMEs’ credit quality

The Journal of business & industrial marketing, 2022-04, Vol.37 (5), p.961-974 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0885-8624 ;EISSN: 2052-1189 ;DOI: 10.1108/JBIM-03-2020-0160

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