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1
Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers
Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers
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Article 		Add to My Research

Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers

International journal of contemporary hospitality management, 2017-01, Vol.29 (9), p.2341-2360 [Peer Reviewed Journal]

Emerald Publishing Limited 2017 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-08-2016-0454

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2
Customers Rock! [Petra Consulting Group/Customers Rock! - BLOG]
Customers Rock! [Petra Consulting Group/Customers Rock! - BLOG]
Material Type:
Journal 		Add to My Research

Customers Rock! [Petra Consulting Group/Customers Rock! - BLOG]

Digital Resources/Online E-Resources

3
The ‘customer journey’: Learning from customers in tourism experience encounters
The ‘customer journey’: Learning from customers in tourism experience encounters
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The ‘customer journey’: Learning from customers in tourism experience encounters

Tourism management perspectives, 2018-10, Vol.28, p.201 [Peer Reviewed Journal]

ISSN: 2211-9736 ;ISSN: 2211-9744 ;EISSN: 2211-9744 ;DOI: 10.1016/j.tmp.2018.09.002

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4
Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention
Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention
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Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention

Journal of the Academy of Marketing Science, 2023-03, Vol.51 (2), p.334-371 [Peer Reviewed Journal]

The Author(s) 2022 ;COPYRIGHT 2023 Springer ;The Author(s) 2022. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-022-00898-z

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5
Finding and keeping international customers
Finding and keeping international customers
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Book 		Add to My Research

Finding and keeping international customers

Digital Resources/Online E-Resources

6
Customers are Talking [Caddell Insight Group - BLOG]
Customers are Talking [Caddell Insight Group - BLOG]
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Journal 		Add to My Research

Customers are Talking [Caddell Insight Group - BLOG]

Digital Resources/Online E-Resources

7
Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry
Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry
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Article 		Add to My Research

Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry

Benchmarking : an international journal, 2022-02, Vol.29 (2), p.551-572 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-10-2020-0528

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8
Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective
Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective
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Article 		Add to My Research

Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective

Internet research, 2018-01, Vol.28 (1), p.74-104 [Peer Reviewed Journal]

ISSN: 1066-2243 ;EISSN: 2054-5657 ;DOI: 10.1108/IntR-08-2016-0250

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9
Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth
Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth
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Article 		Add to My Research

Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth

Journal of retailing, 2020-12, Vol.96 (4), p.490-506 [Peer Reviewed Journal]

2020 ;Copyright Elsevier Limited Dec 2020 ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2020.07.001

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10
Knowledge from customer, for customer or about customer: which triggers innovation capability the most?
Knowledge from customer, for customer or about customer: which triggers innovation capability the most?
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Article 		Add to My Research

Knowledge from customer, for customer or about customer: which triggers innovation capability the most?

Journal of knowledge management, 2018-01, Vol.22 (1), p.162-182 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 1367-3270 ;EISSN: 1758-7484 ;DOI: 10.1108/JKM-12-2016-0548

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11
As they sow, so shall they reap: customers’ influence on customer satisfaction at the customer interface
As they sow, so shall they reap: customers’ influence on customer satisfaction at the customer interface
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Article 		Add to My Research

As they sow, so shall they reap: customers’ influence on customer satisfaction at the customer interface

Journal of the Academy of Marketing Science, 2014-07, Vol.42 (4), p.400-414 [Peer Reviewed Journal]

Academy of Marketing Science 2013 ;COPYRIGHT 2014 Springer ;Academy of Marketing Science 2014 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-013-0355-4 ;CODEN: JAMSDE

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12
The effect of service quality and customer satisfaction on customer loyalty: The mediation of perceived value of services, corporate image, and corporate reputation
The effect of service quality and customer satisfaction on customer loyalty: The mediation of perceived value of services, corporate image, and corporate reputation
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Article 		Add to My Research

The effect of service quality and customer satisfaction on customer loyalty: The mediation of perceived value of services, corporate image, and corporate reputation

International journal of bank marketing, 2020-04, Vol.38 (2), p.384-405 [Peer Reviewed Journal]

Emerald Publishing Limited 2019 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-03-2019-0096

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13
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being
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Article 		Add to My Research

Cocreative customer practices: Effects of health care customer value cocreation practices on well-being

Journal of business research, 2017, Vol.70, p.55 [Peer Reviewed Journal]

ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2016.07.006

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14
The customer satisfaction‐customer loyalty relationship: Reassessing customer and relational characteristics moderating effects
The customer satisfaction‐customer loyalty relationship: Reassessing customer and relational characteristics moderating effects
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Article 		Add to My Research

The customer satisfaction‐customer loyalty relationship: Reassessing customer and relational characteristics moderating effects

Management decision, 2012-10, Vol.50 (9), p.1509-1526 [Peer Reviewed Journal]

ISSN: 0025-1747 ;EISSN: 1758-6070 ;DOI: 10.1108/00251741211266660

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15
From managing customers to joint venturing with customers: co-creating service value in the digital age
From managing customers to joint venturing with customers: co-creating service value in the digital age
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Article 		Add to My Research

From managing customers to joint venturing with customers: co-creating service value in the digital age

The Journal of business & industrial marketing, 2022-01, Vol.37 (3), p.643-656 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0885-8624 ;EISSN: 2052-1189 ;DOI: 10.1108/JBIM-02-2020-0100

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16
From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
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Article 		Add to My Research

From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry

International journal of contemporary hospitality management, 2013-07, Vol.25 (5), p.642-659 [Peer Reviewed Journal]

Copyright Emerald Group Publishing Limited 2013 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-Dec-2011-0228

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17
Homestay customers' perceived value mediates the influence of customer participation and host–customer interaction on customer satisfaction
Homestay customers' perceived value mediates the influence of customer participation and host–customer interaction on customer satisfaction
Material Type:
Article 		Add to My Research

Homestay customers' perceived value mediates the influence of customer participation and host–customer interaction on customer satisfaction

Social behavior and personality, 2022-04, Vol.50 (4), p.1-11 [Peer Reviewed Journal]

COPYRIGHT 2022 Scientific Journal Publishers, Ltd. ;Copyright Scientific Journal Publishers Ltd 2022 ;ISSN: 0301-2212 ;EISSN: 1179-6391 ;DOI: 10.2224/sbp.11375

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18
Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty
Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty
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Article 		Add to My Research

Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty

Journal of business ethics, 2020-04, Vol.163 (1), p.151-166 [Peer Reviewed Journal]

Springer Nature B.V. 2020 ;Springer Nature B.V. 2018 ;Journal of Business Ethics is a copyright of Springer, (2018). All Rights Reserved. ;ISSN: 0167-4544 ;EISSN: 1573-0697 ;DOI: 10.1007/s10551-018-4015-y

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19
The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics
The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics
Material Type:
Article 		Add to My Research

The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics

Cogent business & management, 2022-12, Vol.9 (1), p.1-20 [Peer Reviewed Journal]

2022 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. 2022 ;2022 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. This work is licensed under the Creative Commons Attribution License http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2331-1975 ;EISSN: 2331-1975 ;DOI: 10.1080/23311975.2022.2082015

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20
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
Material Type:
Article 		Add to My Research

When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation

Journal of retailing, 2013-09, Vol.89 (3), p.315-337 [Peer Reviewed Journal]

2013 New York University ;Copyright © 2013 New York University. ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2013.03.002 ;CODEN: JLREA3

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