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1
Employees as influencers: measuring employee brand equity in a social media age
Employees as influencers: measuring employee brand equity in a social media age
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Employees as influencers: measuring employee brand equity in a social media age

The journal of product & brand management, 2021-08, Vol.30 (6), p.834-853 [Peer Reviewed Journal]

Jenna Jacobson, Donna Smith and Janice L. Rudkowski. ;Jenna Jacobson, Donna Smith and Janice L. Rudkowski. This work is published under https://creativecommons.org/licenses/by-nc/3.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/JPBM-03-2020-2821

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2
Building employees’ organizational citizenship behavior for the environment: The role of environmentally-specific servant leadership and a moderated mediation mechanism
Building employees’ organizational citizenship behavior for the environment: The role of environmentally-specific servant leadership and a moderated mediation mechanism
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Building employees’ organizational citizenship behavior for the environment: The role of environmentally-specific servant leadership and a moderated mediation mechanism

International journal of contemporary hospitality management, 2019-01, Vol.31 (1), p.406-426 [Peer Reviewed Journal]

Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-07-2017-0425

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3
Service Sabotage: A Study of Antecedents and Consequences
Service Sabotage: A Study of Antecedents and Consequences
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Service Sabotage: A Study of Antecedents and Consequences

Journal of the Academy of Marketing Science, 2006-10, Vol.34 (4), p.543-558 [Peer Reviewed Journal]

Copyright SAGE PUBLICATIONS, INC. Fall 2006 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1177/0092070306287324 ;CODEN: JAMSDE

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4
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Journal of service theory and practice, 2020-07, Vol.30 (3), p.361-391 [Peer Reviewed Journal]

Emerald Publishing Limited ;ISSN: 2055-6225 ;EISSN: 2055-6233 ;DOI: 10.1108/JSTP-04-2019-0088

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5
Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness
Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness
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Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness

The Journal of services marketing, 2021-07, Vol.35 (3), p.367-380 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-11-2019-0434

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6
How and why (imagined) online reviews impact frontline retail encounters
How and why (imagined) online reviews impact frontline retail encounters
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How and why (imagined) online reviews impact frontline retail encounters

Journal of retailing, 2023-06, Vol.99 (2), p.265-279 [Peer Reviewed Journal]

2023 The Author(s) ;2023. The Author(s) ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2023.03.004

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7
Workplace environment, employee satisfaction and intent to stay
Workplace environment, employee satisfaction and intent to stay
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Workplace environment, employee satisfaction and intent to stay

International journal of contemporary hospitality management, 2019-01, Vol.31 (1), p.268-284 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-04-2017-0230

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8
Eye for an eye? Frontline service employee reactions to customer incivility
Eye for an eye? Frontline service employee reactions to customer incivility
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Eye for an eye? Frontline service employee reactions to customer incivility

The Journal of services marketing, 2020-11, Vol.34 (7), p.939-953 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-07-2019-0270

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9
The effects of employee behaviours on customer participation in the service encounter: The mediating role of customer emotions
The effects of employee behaviours on customer participation in the service encounter: The mediating role of customer emotions
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The effects of employee behaviours on customer participation in the service encounter: The mediating role of customer emotions

European journal of marketing, 2018-04, Vol.52 (5/6), p.1203-1222 [Peer Reviewed Journal]

Emerald Publishing Limited 2018 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-10-2016-0559

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10
Exploring the relationship between corporate, internal and employer branding
Exploring the relationship between corporate, internal and employer branding
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Exploring the relationship between corporate, internal and employer branding

The journal of product & brand management, 2010-09, Vol.19 (6), p.401-409 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/10610421011085712

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11
Employee retention: the effects of internal branding and brand attitudes in sales organizations
Employee retention: the effects of internal branding and brand attitudes in sales organizations
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Employee retention: the effects of internal branding and brand attitudes in sales organizations

Personnel review, 2018-04, Vol.47 (3), p.675-693 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0048-3486 ;EISSN: 1758-6933 ;DOI: 10.1108/PR-06-2017-0193

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12
The influence of social distancing on employee well-being: a conceptual framework and research agenda
The influence of social distancing on employee well-being: a conceptual framework and research agenda
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The influence of social distancing on employee well-being: a conceptual framework and research agenda

Journal of service management, 2021-02, Vol.32 (2), p.145-160 [Peer Reviewed Journal]

Emerald Publishing Limited ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;DOI: 10.1108/JOSM-05-2020-0140

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13
New employee intention to leave and consequent work performance: Does leadership style matter?
New employee intention to leave and consequent work performance: Does leadership style matter?
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New employee intention to leave and consequent work performance: Does leadership style matter?

Social behavior and personality, 2017-11, Vol.45 (10), p.1707-1721 [Peer Reviewed Journal]

COPYRIGHT 2017 Scientific Journal Publishers, Ltd. ;COPYRIGHT 2017 Scientific Journal Publishers, Ltd. ;Copyright Scientific Journal Publishers Ltd 2017 ;ISSN: 0301-2212 ;EISSN: 1179-6391 ;DOI: 10.2224/sbp.6405

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14
The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective
The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective
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The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective

Journal of retailing, 2009-12, Vol.85 (4), p.480-492 [Peer Reviewed Journal]

2009 New York University ;Copyright © 2009 New York University. ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2009.07.001 ;CODEN: JLREA3

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15
Building and measuring employee-based brand equity
Building and measuring employee-based brand equity
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Building and measuring employee-based brand equity

European journal of marketing, 2010-01, Vol.44 (7/8), p.938-971 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/03090561011047472

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16
When Doing Less Adds Up to More
When Doing Less Adds Up to More
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When Doing Less Adds Up to More

MIT Sloan management review, 2023-07, Vol.64 (4), p.10-12 [Peer Reviewed Journal]

Copyright Massachusetts Institute of Technology, Cambridge, MA Summer 2023 ;ISSN: 1532-9194 ;EISSN: 1532-8937

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17
A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
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A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses

Journal of retailing, 2008-09, Vol.84 (3), p.243-255 [Peer Reviewed Journal]

2008 New York University ;Copyright © 2008 New York University. ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2008.06.001 ;CODEN: JLREA3

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18
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
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Customers behaving badly: a state of the art review, research agenda and implications for practitioners

The Journal of services marketing, 2010-09, Vol.24 (6), p.417-429 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876041011072537

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19
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters
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Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters

Journal of retailing, 2022-06, Vol.98 (2), p.294-314 [Peer Reviewed Journal]

2021 New York University ;2021. New York University ;ISSN: 0022-4359 ;ISSN: 1873-3271 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2021.03.004

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20
Resilience and Job Satisfaction: Effect of Moderated Mediation on the Influence of interpersonal Justice on the Performance of Public Servants
Resilience and Job Satisfaction: Effect of Moderated Mediation on the Influence of interpersonal Justice on the Performance of Public Servants
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Resilience and Job Satisfaction: Effect of Moderated Mediation on the Influence of interpersonal Justice on the Performance of Public Servants

International journal of environmental research and public health, 2023-02, Vol.20 (4), p.2957 [Peer Reviewed Journal]

COPYRIGHT 2023 MDPI AG ;2023 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2023 by the authors. 2023 ;ISSN: 1660-4601 ;ISSN: 1661-7827 ;EISSN: 1660-4601 ;DOI: 10.3390/ijerph20042957 ;PMID: 36833650

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