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Material Type: Article
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Is customer satisfaction a relevant metric for financial analysts?Journal of the Academy of Marketing Science, 2012-05, Vol.40 (3), p.480-508 [Peer Reviewed Journal]Academy of Marketing Science 2011 ;COPYRIGHT 2012 Springer ;Academy of Marketing Science 2012 ;Distributed under a Creative Commons Attribution 4.0 International License ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-010-0242-1 ;CODEN: JAMSDEFull text available |