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1
CRM: conceptualization and scale development
CRM: conceptualization and scale development
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CRM: conceptualization and scale development

European journal of marketing, 2005-11, Vol.39 (11/12), p.1264-1290 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing, Limited 2005 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/03090560510623253

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2
Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context
Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context
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Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context

Journal of the Academy of Marketing Science, 2005-04, Vol.33 (2), p.123-138 [Peer Reviewed Journal]

Copyright SAGE PUBLICATIONS, INC. Spring 2005 ;Academy of Marketing Science 2005. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1177/0092070304268417 ;CODEN: JAMSDE

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3
Measuring Internal Market Orientation
Measuring Internal Market Orientation
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Measuring Internal Market Orientation

Journal of service research : JSR, 2005-02, Vol.7 (3), p.290-305 [Peer Reviewed Journal]

Copyright SAGE PUBLICATIONS, INC. Feb 2005 ;ISSN: 1094-6705 ;EISSN: 1552-7379 ;DOI: 10.1177/1094670504271154

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4
Jaycustomer behavior: an exploration of types and motives in the hospitality industry
Jaycustomer behavior: an exploration of types and motives in the hospitality industry
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Jaycustomer behavior: an exploration of types and motives in the hospitality industry

The Journal of services marketing, 2004-08, Vol.18 (5), p.339-357 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright MCB UP Limited (MCB) 2004 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876040410548276

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5
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
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Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

Journal of interactive marketing, 2004, Vol.18 (1), p.38-52 [Peer Reviewed Journal]

2004 Direct Marketing Educational Foundation, Inc. Originally published in [2004] by Wiley Periodicals, Inc. ;Copyright © 2004 Wiley Periodicals, Inc. and Direct Marketing Educational Foundation, Inc. ;Copyright © 2004 Wiley Periodicals, Inc., A Wiley Company ;ISSN: 1094-9968 ;EISSN: 1520-6653 ;DOI: 10.1002/dir.10073

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6
Customers' motivations for maintaining relationships with service providers
Customers' motivations for maintaining relationships with service providers
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Customers' motivations for maintaining relationships with service providers

Journal of retailing, 1997-03, Vol.73 (1), p.15-37 [Peer Reviewed Journal]

1997 ;Copyright New York University Spring 1997 ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/S0022-4359(97)90013-0 ;CODEN: JLREA3

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7
A SERVQUAL and QFD approach to total quality education: A student perspective
A SERVQUAL and QFD approach to total quality education: A student perspective
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A SERVQUAL and QFD approach to total quality education: A student perspective

International journal of productivity and performance management, 2004-03, Vol.53 (2), p.143-166 [Peer Reviewed Journal]

Copyright MCB UP Limited (MCB) 2004 ;ISSN: 1741-0401 ;EISSN: 1758-6658 ;DOI: 10.1108/17410400410515043

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8
AN ASSESSMENT OF SUPPLIER - CUSTOMER RELATIONSHIPS
AN ASSESSMENT OF SUPPLIER - CUSTOMER RELATIONSHIPS
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AN ASSESSMENT OF SUPPLIER - CUSTOMER RELATIONSHIPS

Journal of business logistics, 2004-03, Vol.25 (1), p.25-62 [Peer Reviewed Journal]

2004 Council of Supply Chain Management Professionals ;Copyright Council of Logistics Management 2004 ;ISSN: 0735-3766 ;EISSN: 2158-1592 ;DOI: 10.1002/j.2158-1592.2004.tb00169.x

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9
Prior Knowledge, Potential Financial Reward, and Opportunity Identification
Prior Knowledge, Potential Financial Reward, and Opportunity Identification
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Prior Knowledge, Potential Financial Reward, and Opportunity Identification

Entrepreneurship theory and practice, 2005-01, Vol.29 (1), p.91-112 [Peer Reviewed Journal]

2005 SAGE Publications ;Copyright Blackwell Publishing Jan 2005 ;ISSN: 1042-2587 ;EISSN: 1540-6520 ;DOI: 10.1111/j.1540-6520.2005.00071.x

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10
Managing Customer Support Knowledge
Managing Customer Support Knowledge
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Managing Customer Support Knowledge

California management review, 1998-04, Vol.40 (3), p.195-208 [Peer Reviewed Journal]

Copyright ©1998 The Regents of the University of California ;1998 The Regents of the University of California ;Copyright University of California, Walter A. Haas School of Business Spring 1998 ;ISSN: 0008-1256 ;EISSN: 2162-8564 ;DOI: 10.2307/41165950 ;CODEN: CMNRAK

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11
Customers as assets
Customers as assets
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Customers as assets

Journal of interactive marketing, 2003, Vol.17 (1), p.9-24 [Peer Reviewed Journal]

2003 Direct Marketing Educational Foundation, Inc. Originally published in [2003] by Wiley Periodicals, Inc. ;Copyright © 2003 Wiley Periodicals, Inc. ;Copyright (C) 2003 Wiley Periodicals, Inc., A Wiley Company ;ISSN: 1094-9968 ;EISSN: 1520-6653 ;DOI: 10.1002/dir.10045

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12
Introduction
Introduction
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Introduction

IBM systems journal, 2005-04, Vol.44 (2), p.209 [Peer Reviewed Journal]

Copyright International Business Machines Corporation 2005 ;ISSN: 0018-8670 ;CODEN: IBMSA7

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13
Trust and customer willingness to provide information in database-driven relationship marketing
Trust and customer willingness to provide information in database-driven relationship marketing
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Trust and customer willingness to provide information in database-driven relationship marketing

Journal of interactive marketing, 2002, Vol.16 (3), p.2-16 [Peer Reviewed Journal]

2002 Direct Marketing Educational Foundation, Inc. Originally published in [2002] by Wiley Periodicals, Inc. ;Copyright © 2002 Wiley Periodicals, Inc. ;Copyright (C) 2002 Wiley Periodicals, Inc., A Wiley Company ;ISSN: 1094-9968 ;EISSN: 1520-6653 ;DOI: 10.1002/dir.10033

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14
Creating Something from Nothing: Resource Construction through Entrepreneurial Bricolage
Creating Something from Nothing: Resource Construction through Entrepreneurial Bricolage
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Creating Something from Nothing: Resource Construction through Entrepreneurial Bricolage

Administrative science quarterly, 2005-09, Vol.50 (3), p.329-366 [Peer Reviewed Journal]

Copyright 2005 Johnson Graduate School, Cornell University ;2005 Johnson Graduate School, Cornell University ;Copyright Cornell University, Graduate School of Business and Public Administration Sep 2005 ;ISSN: 0001-8392 ;EISSN: 1930-3815 ;DOI: 10.2189/asqu.2005.50.3.329 ;CODEN: ASCQAG

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15
Who are the multichannel shoppers and how do they perform?: Correlates of multichannel shopping behavior
Who are the multichannel shoppers and how do they perform?: Correlates of multichannel shopping behavior
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Who are the multichannel shoppers and how do they perform?: Correlates of multichannel shopping behavior

Journal of interactive marketing, 2005, Vol.19 (2), p.44-62 [Peer Reviewed Journal]

2005 Direct Marketing Educational Foundation, Inc. Originally published in [2005] by Wiley Periodicals, Inc. ;Copyright © 2005 Wiley Periodicals, Inc. ;Copyright © 2005 Wiley Periodicals, Inc., A Wiley Company ;ISSN: 1094-9968 ;EISSN: 1520-6653 ;DOI: 10.1002/dir.20034

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16
Understanding dynamic capabilities
Understanding dynamic capabilities
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Understanding dynamic capabilities

Strategic management journal, 2003-10, Vol.24 (10), p.991-995 [Peer Reviewed Journal]

Copyright 2003 John Wiley & Sons, Ltd. ;Copyright © 2003 John Wiley & Sons, Ltd. ;Copyright Wiley Periodicals Inc. Oct 2003 ;ISSN: 0143-2095 ;EISSN: 1097-0266 ;DOI: 10.1002/smj.318 ;CODEN: SMAJD8

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17
Ultrasonic Scientific expands customer support team
Ultrasonic Scientific expands customer support team
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Ultrasonic Scientific expands customer support team

Pigment & resin technology, 2005-04, Vol.34 (2), p.107 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright MCB UP Limited (MCB) 2005 ;ISSN: 0369-9420 ;EISSN: 1758-6941 ;DOI: 10.1108/prt.2005.12934bab.016 ;CODEN: PGRTBC

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18
Measuring Modularity-Based Manufacturing Practices and Their Impact on Mass Customization Capability: A Customer-Driven Perspective
Measuring Modularity-Based Manufacturing Practices and Their Impact on Mass Customization Capability: A Customer-Driven Perspective
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Measuring Modularity-Based Manufacturing Practices and Their Impact on Mass Customization Capability: A Customer-Driven Perspective

Decision sciences, 2004-05, Vol.35 (2), p.147-168 [Peer Reviewed Journal]

Copyright American Institute for Decision Sciences Spring 2004 ;ISSN: 0011-7315 ;EISSN: 1540-5915 ;DOI: 10.1111/j.00117315.2004.02663.x ;CODEN: DESCDQ

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19
Amazon.com recommendations: item-to-item collaborative filtering
Amazon.com recommendations: item-to-item collaborative filtering
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Amazon.com recommendations: item-to-item collaborative filtering

IEEE internet computing, 2003-01, Vol.7 (1), p.76-80 [Peer Reviewed Journal]

ISSN: 1089-7801 ;EISSN: 1941-0131 ;DOI: 10.1109/MIC.2003.1167344 ;CODEN: IICOFX

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20
Closed-Loop Supply Chain Models with Product Remanufacturing
Closed-Loop Supply Chain Models with Product Remanufacturing
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Closed-Loop Supply Chain Models with Product Remanufacturing

Management science, 2004-02, Vol.50 (2), p.239-252 [Peer Reviewed Journal]

Copyright 2004 INFORMS ;Copyright Institute for Operations Research and the Management Sciences Feb 2004 ;ISSN: 0025-1909 ;EISSN: 1526-5501 ;DOI: 10.1287/mnsc.1030.0186 ;CODEN: MNSCDI

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