Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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1 |
Material Type: Article
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H. KEITH HUNT: INCLUSIVENESS AND LEADERSHIPJournal of consumer satisfaction, dissatisfaction, and complaining behavior, 2022-01, Vol.35, p.221-221 [Peer Reviewed Journal]Copyright Consumer Satisfaction, Dissatisfaction and Complaining Behavior 2022 ;ISSN: 0899-8620 ;EISSN: 2640-8872Full text available |
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Material Type: Article
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Ensuring Consumer Satisfaction of Products in the Quality System of the Enterprise Based on the Application of the “Consumer's Risks” methodSHS Web of Conferences, 2021, Vol.93, p.3006 [Peer Reviewed Journal]2021. This work is licensed under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2261-2424 ;ISSN: 2416-5182 ;EISSN: 2261-2424 ;DOI: 10.1051/shsconf/20219303006Full text available |
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3 |
Material Type: Article
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How Do Customers React When Their Requests Are Evaluated by Algorithms?MIT Sloan management review, 2022-04, Vol.63 (3), p.1-3 [Peer Reviewed Journal]Copyright Massachusetts Institute of Technology, Cambridge, MA Spring 2022 ;ISSN: 1532-9194 ;EISSN: 1532-8937Full text available |
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Material Type: Article
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Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systemsThe International journal of quality & reliability management, 2018-01, Vol.35 (6), p.1195-1214 [Peer Reviewed Journal]ISSN: 0265-671X ;EISSN: 1758-6682 ;DOI: 10.1108/IJQRM-02-2017-0031Full text available |
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Material Type: Article
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Creating a Loyal Clientele: The Role of Service Environment in Health and Fitness FacilitiesManagement Dynamics (Print), 2024-01, Vol.24 (1), p.22024. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0972-5067 ;EISSN: 2583-4932 ;DOI: 10.57198/2583-4932.1329Full text available |
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6 |
Material Type: Article
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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyaltyInternational journal of bank marketing, 2016-05, Vol.34 (3), p.280-306 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-10-2014-0139Full text available |
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Material Type: Article
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Loyalty Formation for Different Customer Journey SegmentsJournal of retailing, 2019-09, Vol.95 (3), p.9-29 [Peer Reviewed Journal]2019 ;Copyright Elsevier Limited Sep 2019 ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2019.05.001Full text available |
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8 |
Material Type: Article
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Managing Consumer Behaviour. Visitor Satisfaction Regarding the Tourist Offer in BerzascaRobotică şi management (Reșița), 2022-12, Vol.27 (2), p.44-49 [Peer Reviewed Journal]ISSN: 1453-2069 ;EISSN: 2359-9855 ;DOI: 10.24193/rm.2022.2.7Full text available |
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Material Type: Article
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The impact of service quality attributes of beauty parlors towards customer loyalty through customer satisfaction and trustJPPI (Jurnal Penelitian Pendidikan Indonesia) (Online), 2022-09, Vol.8 (3), p.817-827 [Peer Reviewed Journal]ISSN: 2477-8524 ;EISSN: 2502-8103 ;DOI: 10.29210/020221574Full text available |
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Material Type: Article
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Is Customer Satisfaction Enough for Software Quality?International Journal of Computer Science and Software Engineering, 2019-02, Vol.8 (2), p.40-47EISSN: 2409-4285Full text available |
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11 |
Material Type: Article
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ROI into Personal Selling Effort: An Empirical AnalysisManagement Dynamics (Print), 2022-04, Vol.7 (1), p.452007. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0972-5067 ;EISSN: 2583-4932 ;DOI: 10.57198/2583-4932.1199Full text available |
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12 |
Material Type: Article
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Analysis of Customer Satisfaction to Internal Ambiance of Vehicles using Predictive Analytic ModelingSustainable business and society in emerging economies, 2022-03, Vol.4 (1) [Peer Reviewed Journal]ISSN: 2708-2504 ;EISSN: 2708-2172 ;DOI: 10.26710/sbsee.v4i1.2227Full text available |
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Material Type: Article
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Profile, quality of life and the client satisfaction of beneficiaries registered under rashtriya bal swasthya karyakramIndian journal of community medicine, 2022-10, Vol.47 (4), p.567 [Peer Reviewed Journal]COPYRIGHT 2022 Medknow Publications and Media Pvt. Ltd. ;ISSN: 0970-0218 ;EISSN: 1998-3581Full text available |
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Material Type: Article
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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di UPTD Laboratorium Kesehatan Provinsi Jawa BaratJurnal Pendidikan dan Kewirausahaan, 2021-11, Vol.9 (2), p.486-492 [Peer Reviewed Journal]ISSN: 2302-0008 ;EISSN: 2623-1964 ;DOI: 10.47668/pkwu.v9i2.315Full text available |
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Material Type: Book
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Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers, 2021info:eu-repo/semantics/openAccessDigital Resources/Online E-Resources |
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16 |
Material Type: Article
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The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segmentAsia Pacific journal of marketing and logistics, 2022-11, Vol.34 (10), p.2184-2206 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-03-2021-0221Full text available |
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17 |
Material Type: Article
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Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?Journal of retailing, 2019-03, Vol.95 (1), p.10-23 [Peer Reviewed Journal]2018 New York University ;2018. New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2018.10.003Full text available |
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Material Type: Article
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Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service EncountersElsevier ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2021.03.004Full text available |
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Material Type: Article
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Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification ProblemTechnologies (Basel), 2021-12, Vol.9 (4), p.81 [Peer Reviewed Journal]2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2227-7080 ;EISSN: 2227-7080 ;DOI: 10.3390/technologies9040081Full text available |
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20 |
Material Type: Article
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Analysis of public service cauldron on customer satisfaction at bank Republik Indonesia Kefamenanu branchJPPI (Jurnal Penelitian Pendidikan Indonesia) (Online), 2023-06, Vol.9 (2), p.980 [Peer Reviewed Journal]ISSN: 2477-8524 ;EISSN: 2502-8103 ;DOI: 10.29210/020231758Full text available |