Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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21 |
Material Type: Article
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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?Journal of service theory and practice, 2020-07, Vol.30 (3), p.361-391 [Peer Reviewed Journal]Emerald Publishing Limited ;ISSN: 2055-6225 ;EISSN: 2055-6233 ;DOI: 10.1108/JSTP-04-2019-0088Full text available |
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22 |
Material Type: Article
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Want a More Ethical Team? Build Expertise, Not Just GuidelinesMIT Sloan management review, 2024-04, p.1-4 [Peer Reviewed Journal]Copyright Massachusetts Institute of Technology, Cambridge, MA Apr 2024 ;EISSN: 1532-8937Full text available |
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23 |
Material Type: Article
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Competitive advantage through service differentiation by manufacturing companiesJournal of business research, 2011-12, Vol.64 (12), p.1270 [Peer Reviewed Journal]ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2011.01.015Digital Resources/Online E-Resources |
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24 |
Material Type: Article
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A systematic literature review of emotional labor research from the hospitality and tourism literatureInternational journal of contemporary hospitality management, 2019-09, Vol.31 (7), p.2808-2826 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-05-2018-0395Full text available |
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25 |
Material Type: Article
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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentionsInternational journal of contemporary hospitality management, 2012-01, Vol.24 (2), p.200-223 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2012 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/09596111211206141Full text available |
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26 |
Material Type: Article
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Analysis of Eucalyptus Supply Chain Methods Based on Influencing Factors: A ReviewJournal of physics. Conference series, 2023-01, Vol.2421 (1), p.12009 [Peer Reviewed Journal]Published under licence by IOP Publishing Ltd ;Published under licence by IOP Publishing Ltd. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/2421/1/012009Full text available |
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27 |
Material Type: Book
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The Aisles Have Eyes: How Retailers Track Your Shopping, Strip Your Privacy, and Define Your PowerISBN: 9780300225075 ;ISBN: 0300225075 ;ISBN: 0300212194 ;ISBN: 9780300212198 ;EISBN: 9780300225075 ;EISBN: 0300225075 ;OCLC: 967531419 ;OCLC: 1334104517Full text available |
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28 |
Material Type: Article
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Identifying categories of service innovation: A review and synthesis of the literatureJournal of business research, 2016-07, Vol.69 (7), p.2401 [Peer Reviewed Journal]ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2016.01.009Digital Resources/Online E-Resources |
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29 |
Material Type: Article
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Family ostracism and proactive customer service performance: An explanation from conservation of resources theoryAsia Pacific journal of management, 2021-06, Vol.38 (2), p.645-667 [Peer Reviewed Journal]Springer Science+Business Media, LLC, part of Springer Nature 2019 ;Asia Pacific Journal of Management is a copyright of Springer, (2019). All Rights Reserved. ;Springer Science+Business Media, LLC, part of Springer Nature 2019. ;ISSN: 0217-4561 ;EISSN: 1572-9958 ;DOI: 10.1007/s10490-019-09677-xFull text available |
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30 |
Material Type: Article
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Text data mining of power based on natural language processing technologyJournal of physics. Conference series, 2022-05, Vol.2221 (1), p.12050 [Peer Reviewed Journal]Published under licence by IOP Publishing Ltd ;Published under licence by IOP Publishing Ltd. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/2221/1/012050Full text available |
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31 |
Material Type: Article
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Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiencesJournal of the Academy of Marketing Science, 2017-11, Vol.45 (6), p.884-905 [Peer Reviewed Journal]The Author(s) 2017 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-017-0541-xFull text available |
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32 |
Material Type: Article
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How Smart Should a Service Robot Be?Journal of service research : JSR, 2022-11, Vol.25 (4), p.565-582 [Peer Reviewed Journal]The Author(s) 2022 ;ISSN: 1094-6705 ;EISSN: 1552-7379 ;DOI: 10.1177/10946705221107704Digital Resources/Online E-Resources |
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33 |
Material Type: Article
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Signaling authenticity for frontline service employeesThe Journal of services marketing, 2022-05, Vol.36 (3), p.416-431 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-12-2020-0486Full text available |
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34 |
Material Type: Article
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Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research DirectionsJournal of retailing, 2020-09, Vol.96 (3), p.299-309 [Peer Reviewed Journal]2020 New York University ;2020. New York University ;2020 New York University. Published by Elsevier Inc. All rights reserved. 2020 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2020.08.001Full text available |
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35 |
Material Type: Article
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A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theoryInternational journal of contemporary hospitality management, 2022-06, Vol.34 (7), p.2684-2703 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-11-2021-1409Full text available |
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36 |
Material Type: Article
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Study Finds That Black Consumers Brush Off Poor Customer Service Because They Are Used to ItThe Journal of blacks in higher education, 2023-05Copyright BruCon Publishing Company May 22, 2023 ;EISSN: 2326-6023Full text available |
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37 |
Material Type: Article
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Servant leadership and proactive customer service performanceInternational journal of contemporary hospitality management, 2019-04, Vol.31 (3), p.1330-1347 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-03-2018-0180Full text available |
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38 |
Material Type: Article
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How artificial intelligence will affect the future of retailingJournal of retailing, 2021-03, Vol.97 (1), p.28-41 [Peer Reviewed Journal]2021 ;Copyright Elsevier Limited Mar 2021 ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2021.01.005Full text available |
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39 |
Material Type: Article
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Minería de procesos aplicada a un sistema de solicitudes de servicios al cliente: Un caso de estudio basado en datosRISTI : Revista Ibérica de Sistemas e Tecnologias de Informação, 2022-08 (E52), p.117-132 [Peer Reviewed Journal]2022. This work is published under https://creativecommons.org/licenses/by-nc-sa/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1646-9895Full text available |
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40 |
Material Type: Article
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Servitization of the manufacturing firm: Exploring the operations practices and technologies that deliver advanced servicesInternational journal of operations & production management, 2014-01, Vol.34 (1), p.2-35 [Peer Reviewed Journal]Copyright Emerald Group Publishing Limited 2014 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-02-2012-0086 ;CODEN: IOPMDUFull text available |