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1
Sales Engagement: How The World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale
Sales Engagement: How The World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale
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Book 		Add to My Research

Sales Engagement: How The World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale

ISBN: 1119584361 ;ISBN: 9781119584360 ;ISBN: 1119584345 ;ISBN: 9781119584346 ;EISBN: 9781119584308 ;EISBN: 1119584302 ;EISBN: 1119584361 ;EISBN: 9781119584360 ;OCLC: 1089445774 ;LCCallNum: HF5549.5.M63 .M43 2019

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2
“Slowly Becoming Sales Promotion Men?”: Negotiating the Career of the Sales Representative in Britain, 1920s–1970s
“Slowly Becoming Sales Promotion Men?”: Negotiating the Career of the Sales Representative in Britain, 1920s–1970s
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Article 		Add to My Research

“Slowly Becoming Sales Promotion Men?”: Negotiating the Career of the Sales Representative in Britain, 1920s–1970s

Enterprise & society, 2016-03, Vol.17 (1), p.39-79 [Peer Reviewed Journal]

Copyright © The Author 2015. Published by Cambridge University Press on behalf of the Business History Conference. All rights reserved. ;The Author 2015 ;ISSN: 1467-2227 ;EISSN: 1467-2235 ;DOI: 10.1017/eso.2015.38

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3
Marketing-sales-service interface and social media marketing influence on B2B sales process
Marketing-sales-service interface and social media marketing influence on B2B sales process
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Article 		Add to My Research

Marketing-sales-service interface and social media marketing influence on B2B sales process

The Journal of business & industrial marketing, 2021-05, Vol.36 (6), p.990-1009 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0885-8624 ;EISSN: 2052-1189 ;DOI: 10.1108/JBIM-01-2019-0053

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4
Formal salesforce controls and service-sales ambidexterity: the moderating role of salespeople's grit
Formal salesforce controls and service-sales ambidexterity: the moderating role of salespeople's grit
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Article 		Add to My Research

Formal salesforce controls and service-sales ambidexterity: the moderating role of salespeople's grit

Marketing intelligence & planning, 2023-04, Vol.41 (3), p.375-390

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0263-4503 ;EISSN: 1758-8049 ;DOI: 10.1108/MIP-11-2022-0501

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5
An exploration of sales forecasting: sales manager and salesperson perspectives
An exploration of sales forecasting: sales manager and salesperson perspectives
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Article 		Add to My Research

An exploration of sales forecasting: sales manager and salesperson perspectives

Journal of marketing analytics, 2020-09, Vol.8 (3), p.127-136 [Peer Reviewed Journal]

Springer Nature Limited 2020 ;Springer Nature Limited 2020. ;ISSN: 2050-3318 ;EISSN: 2050-3326 ;DOI: 10.1057/s41270-020-00082-8

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6
Investigating the live streaming sales from the perspective of the ecosystem: the structures, processes and value flow
Investigating the live streaming sales from the perspective of the ecosystem: the structures, processes and value flow
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Investigating the live streaming sales from the perspective of the ecosystem: the structures, processes and value flow

Asia Pacific journal of marketing and logistics, 2023-04, Vol.35 (5), p.1157-1186 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-11-2021-0822

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7
Generating sales while providing service: The moderating effect of the control system on ambidextrous behavior
Generating sales while providing service: The moderating effect of the control system on ambidextrous behavior
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Article 		Add to My Research

Generating sales while providing service: The moderating effect of the control system on ambidextrous behavior

International journal of bank marketing, 2017-01, Vol.35 (3), p.447-471 [Peer Reviewed Journal]

Emerald Publishing Limited 2017 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-07-2016-0094

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8
Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions
Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions
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Article 		Add to My Research

Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions

Service business, 2023-12, Vol.17 (4), p.1001-1024 [Peer Reviewed Journal]

The Author(s) 2023 ;ISSN: 1862-8516 ;EISSN: 1862-8508 ;DOI: 10.1007/s11628-023-00549-5

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9
The changing role of sales: viewing sales as a strategic, cross-functional process
The changing role of sales: viewing sales as a strategic, cross-functional process
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Article 		Add to My Research

The changing role of sales: viewing sales as a strategic, cross-functional process

European journal of marketing, 2009-07, Vol.43 (7/8), p.890-906 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2009 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/03090560910961443

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10
How and when do the ambidextrous frontline sales employees achieve superior sales performance?
How and when do the ambidextrous frontline sales employees achieve superior sales performance?
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Article 		Add to My Research

How and when do the ambidextrous frontline sales employees achieve superior sales performance?

Journal of service theory and practice, 2022-07, Vol.32 (4), p.505-520 [Peer Reviewed Journal]

Emerald Publishing Limited ;ISSN: 2055-6225 ;EISSN: 2055-6233 ;DOI: 10.1108/JSTP-09-2021-0194

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11
Identifying aggressive versus ethical sales supervision in B2B service recovery: a multilevel perspective
Identifying aggressive versus ethical sales supervision in B2B service recovery: a multilevel perspective
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Article 		Add to My Research

Identifying aggressive versus ethical sales supervision in B2B service recovery: a multilevel perspective

Asia Pacific journal of marketing and logistics, 2022-11, Vol.34 (10), p.2331-2349 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-03-2021-0222

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12
Leveraging B2B field service technicians as a “second sales force”: How service situations affect selling activity and success
Leveraging B2B field service technicians as a “second sales force”: How service situations affect selling activity and success
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Article 		Add to My Research

Leveraging B2B field service technicians as a “second sales force”: How service situations affect selling activity and success

Journal of the Academy of Marketing Science, 2024-05, Vol.52 (3), p.736-761 [Peer Reviewed Journal]

The Author(s) 2023 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-023-00964-0

Digital Resources/Online E-Resources

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13
Proactively and reactively managing risks through sales & operations planning
Proactively and reactively managing risks through sales & operations planning
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Article 		Add to My Research

Proactively and reactively managing risks through sales & operations planning

International journal of physical distribution & logistics management, 2021-07, Vol.51 (6), p.566-584 [Peer Reviewed Journal]

Hendryk Dittfeld, Kirstin Scholten and Dirk Pieter Van Donk ;Hendryk Dittfeld, Kirstin Scholten and Dirk Pieter Van Donk. This work is published under https://creativecommons.org/licenses/by-nc/3.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0960-0035 ;EISSN: 1758-664X ;DOI: 10.1108/IJPDLM-07-2019-0215

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14
Unethical sales practices in retail banking
Unethical sales practices in retail banking
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Article 		Add to My Research

Unethical sales practices in retail banking

International journal of bank marketing, 2020-08, Vol.38 (6), p.1305-1327 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-02-2020-0074

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15
Value (co-)creation in B2B sales ecosystems
Value (co-)creation in B2B sales ecosystems
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Article 		Add to My Research

Value (co-)creation in B2B sales ecosystems

The Journal of business & industrial marketing, 2021-05, Vol.36 (4), p.590-598 [Peer Reviewed Journal]

Sami Rusthollkarhu, Pia Hautamaki and Leena Aarikka-Stenroos. ;Sami Rusthollkarhu, Pia Hautamaki and Leena Aarikka-Stenroos. This work is published under https://creativecommons.org/licenses/by-nc/3.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0885-8624 ;EISSN: 2052-1189 ;DOI: 10.1108/JBIM-03-2020-0130

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16
Understanding the Antecedents and Consequences of Service-Sales Ambidexterity: A Motivation-Opportunity-Ability (MOA) Framework
Understanding the Antecedents and Consequences of Service-Sales Ambidexterity: A Motivation-Opportunity-Ability (MOA) Framework
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Article 		Add to My Research

Understanding the Antecedents and Consequences of Service-Sales Ambidexterity: A Motivation-Opportunity-Ability (MOA) Framework

Sustainability, 2021-09, Vol.13 (17), p.9675 [Peer Reviewed Journal]

2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su13179675

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17
Older consumers’ reaction to a patronizing sales interaction
Older consumers’ reaction to a patronizing sales interaction
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Article 		Add to My Research

Older consumers’ reaction to a patronizing sales interaction

The Journal of services marketing, 2021-07, Vol.35 (3), p.287-298 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-11-2019-0436

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18
Increasing restaurants' sales performance: linking suppliers and chefs' culinary knowledge
Increasing restaurants' sales performance: linking suppliers and chefs' culinary knowledge
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Article 		Add to My Research

Increasing restaurants' sales performance: linking suppliers and chefs' culinary knowledge

British food journal (1966), 2023-01, Vol.125 (1), p.345-360 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0007-070X ;EISSN: 1758-4108 ;DOI: 10.1108/BFJ-11-2021-1192

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19
How and when frontline employees’ resilience drives service-sales ambidexterity: the role of cognitive flexibility and leadership humility
How and when frontline employees’ resilience drives service-sales ambidexterity: the role of cognitive flexibility and leadership humility
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Article 		Add to My Research

How and when frontline employees’ resilience drives service-sales ambidexterity: the role of cognitive flexibility and leadership humility

European journal of marketing, 2021-11, Vol.55 (11), p.2965-2987 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-05-2020-0320

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20
E-commerce websites, consumer order fulfillment and after-sales service satisfaction: the customer is always right, even after the shopping cart check-out
E-commerce websites, consumer order fulfillment and after-sales service satisfaction: the customer is always right, even after the shopping cart check-out
Material Type:
Article 		Add to My Research

E-commerce websites, consumer order fulfillment and after-sales service satisfaction: the customer is always right, even after the shopping cart check-out

Journal of strategy and management, 2022-07, Vol.15 (3), p.377-396 [Peer Reviewed Journal]

Emerald Publishing Limited. ;ISSN: 1755-425X ;EISSN: 1755-4268 ;DOI: 10.1108/JSMA-02-2021-0045

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