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1
Embracing the employee orientation: does customer relationship matter in brand building?
Embracing the employee orientation: does customer relationship matter in brand building?
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Embracing the employee orientation: does customer relationship matter in brand building?

Benchmarking : an international journal, 2022-02, Vol.29 (2), p.411-433 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0614

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2
Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry
Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry
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Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry

Amfiteatru economic, 2022-02, Vol.24 (59), p.268-288 [Peer Reviewed Journal]

2022. This work is published under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1582-9146 ;ISSN: 2247-9104 ;EISSN: 2247-9104 ;DOI: 10.24818/EA/2022/59/268

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3
Brand experience and customer citizenship behavior: the role of brand relationship quality
Brand experience and customer citizenship behavior: the role of brand relationship quality
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Brand experience and customer citizenship behavior: the role of brand relationship quality

The Journal of consumer marketing, 2017-01, Vol.34 (3), p.268-280 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-02-2016-1726

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4
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theory
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theory
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Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theory

Asia Pacific journal of marketing and logistics, 2022-11, Vol.34 (10), p.2237-2268 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-01-2021-0027

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5
Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center
Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center
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Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center

PloS one, 2023-08, Vol.18 (8), p.e0286021-e0286021 [Peer Reviewed Journal]

Copyright: © 2023 Xu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. ;COPYRIGHT 2023 Public Library of Science ;2023 Xu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2023 Xu et al 2023 Xu et al ;2023 Xu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1932-6203 ;EISSN: 1932-6203 ;DOI: 10.1371/journal.pone.0286021 ;PMID: 37561768

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6
Customer Relationship Management Based on SPRINT Classification Algorithm under Data Mining Technology
Customer Relationship Management Based on SPRINT Classification Algorithm under Data Mining Technology
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Customer Relationship Management Based on SPRINT Classification Algorithm under Data Mining Technology

Computational intelligence and neuroscience, 2022, Vol.2022, p.6170335-11 [Peer Reviewed Journal]

Copyright © 2022 Yazhou Sun and Xueqing Tan. ;Copyright © 2022 Yazhou Sun and Xueqing Tan. This is an open access article distributed under the Creative Commons Attribution License (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. https://creativecommons.org/licenses/by/4.0 ;Copyright © 2022 Yazhou Sun and Xueqing Tan. 2022 ;ISSN: 1687-5265 ;EISSN: 1687-5273 ;DOI: 10.1155/2022/6170335 ;PMID: 35463233

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7
Customer win-back: the role of attributions and perceptions in customers’ willingness to return
Customer win-back: the role of attributions and perceptions in customers’ willingness to return
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Customer win-back: the role of attributions and perceptions in customers’ willingness to return

Journal of the Academy of Marketing Science, 2016-03, Vol.44 (2), p.218-240 [Peer Reviewed Journal]

Academy of Marketing Science 2015 ;COPYRIGHT 2016 Springer ;Academy of Marketing Science 2016 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-015-0453-6 ;CODEN: JAMSDE

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8
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
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Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness

European journal of innovation management, 2021-05, Vol.24 (2), p.533-552 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1460-1060 ;EISSN: 1758-7115 ;DOI: 10.1108/EJIM-08-2019-0233

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9
Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market
Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market
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Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market

Management decision, 2022-02, Vol.60 (2), p.399-425 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0025-1747 ;EISSN: 1758-6070 ;DOI: 10.1108/MD-12-2019-1732

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10
Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers
Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers
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Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers

Journal of travel research, 2019-09, Vol.58 (7), p.1175 [Peer Reviewed Journal]

ISSN: 1552-6763 ;ISSN: 0047-2875 ;EISSN: 1552-6763 ;DOI: 10.1177/0047287518798491

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11
Understanding customers across national cultures: the influence of national cultural differences on designers' empathic accuracy
Understanding customers across national cultures: the influence of national cultural differences on designers' empathic accuracy
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Understanding customers across national cultures: the influence of national cultural differences on designers' empathic accuracy

Journal of engineering design, 2021-10, Vol.32 (10), p.538-558 [Peer Reviewed Journal]

2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group 2021 ;ISSN: 0954-4828 ;EISSN: 1466-1837 ;DOI: 10.1080/09544828.2021.1928022

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12
Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach
Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach
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Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach

Benchmarking : an international journal, 2023-01, Vol.30 (1), p.1-22 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0650

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13
Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior
Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior
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Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior

Benchmarking : an international journal, 2021-10, Vol.28 (8), p.2561-2579 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-08-2020-0398

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14
The effect of customer engagement on repurchase intention among Indonesia’s digital banks
The effect of customer engagement on repurchase intention among Indonesia’s digital banks
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The effect of customer engagement on repurchase intention among Indonesia’s digital banks

Jurnal ekonomi dan bisnis (Salatiga), 2024-04, Vol.27 (1), p.183-208 [Peer Reviewed Journal]

ISSN: 1979-6471 ;EISSN: 2528-0147 ;DOI: 10.24914/jeb.v27i1.9605

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15
Implementing effective customer participation for hedonic and utilitarian services
Implementing effective customer participation for hedonic and utilitarian services
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Implementing effective customer participation for hedonic and utilitarian services

The Journal of services marketing, 2019-07, Vol.33 (3), p.316-330 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-07-2018-0196

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16
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
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Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance

Service business, 2022-03, Vol.16 (1), p.1-28 [Peer Reviewed Journal]

The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature 2022 ;The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature 2022. ;ISSN: 1862-8516 ;EISSN: 1862-8508 ;DOI: 10.1007/s11628-022-00478-9

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17
Internal Quality and Job Satisfaction in Health Care Services
Internal Quality and Job Satisfaction in Health Care Services
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Internal Quality and Job Satisfaction in Health Care Services

International journal of environmental research and public health, 2022-01, Vol.19 (3), p.1496 [Peer Reviewed Journal]

2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2022 by the authors. 2022 ;ISSN: 1660-4601 ;ISSN: 1661-7827 ;EISSN: 1660-4601 ;DOI: 10.3390/ijerph19031496 ;PMID: 35162517

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18
Design of Rural E-commerce Customer Data Mining System
Design of Rural E-commerce Customer Data Mining System
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Design of Rural E-commerce Customer Data Mining System

Journal of physics. Conference series, 2021-08, Vol.1992 (3), p.32087 [Peer Reviewed Journal]

Published under licence by IOP Publishing Ltd ;2021. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/1992/3/032087

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19
The Impact of Customer Participation on Customer Value: Does Customer Resource and Regulatory Focus Matter?
The Impact of Customer Participation on Customer Value: Does Customer Resource and Regulatory Focus Matter?
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The Impact of Customer Participation on Customer Value: Does Customer Resource and Regulatory Focus Matter?

Sustainability, 2022-12, Vol.14 (24), p.16685 [Peer Reviewed Journal]

COPYRIGHT 2022 MDPI AG ;2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su142416685

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20
Effect of commitment and customers’ satisfaction on the relationship between service quality and customer retention in rural banks in Makassar, Indonesia
Effect of commitment and customers’ satisfaction on the relationship between service quality and customer retention in rural banks in Makassar, Indonesia
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Effect of commitment and customers’ satisfaction on the relationship between service quality and customer retention in rural banks in Makassar, Indonesia

The Journal of management development, 2018-01, Vol.37 (1), p.53-64 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0262-1711 ;EISSN: 1758-7492 ;DOI: 10.1108/JMD-12-2016-0303

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