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1
Embracing the employee orientation: does customer relationship matter in brand building?
Embracing the employee orientation: does customer relationship matter in brand building?
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Embracing the employee orientation: does customer relationship matter in brand building?

Benchmarking : an international journal, 2022-02, Vol.29 (2), p.411-433 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0614

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2
Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry
Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry
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Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry

Amfiteatru economic, 2022-02, Vol.24 (59), p.268-288 [Peer Reviewed Journal]

2022. This work is published under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1582-9146 ;ISSN: 2247-9104 ;EISSN: 2247-9104 ;DOI: 10.24818/EA/2022/59/268

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3
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
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How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior

The Journal of services marketing, 2014-01, Vol.28 (2), p.147-158 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2014 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-08-2012-0145

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4
Brand experience and customer citizenship behavior: the role of brand relationship quality
Brand experience and customer citizenship behavior: the role of brand relationship quality
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Brand experience and customer citizenship behavior: the role of brand relationship quality

The Journal of consumer marketing, 2017-01, Vol.34 (3), p.268-280 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-02-2016-1726

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5
Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
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Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience

Journal of business and psychology, 2020-04, Vol.35 (2), p.223-240 [Peer Reviewed Journal]

Springer Science+Business Media, LLC, part of Springer Nature 2019 ;Journal of Business and Psychology is a copyright of Springer, (2019). All Rights Reserved. ;ISSN: 0889-3268 ;EISSN: 1573-353X ;DOI: 10.1007/s10869-019-09621-2

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6
Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center
Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center
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Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center

PloS one, 2023-08, Vol.18 (8), p.e0286021-e0286021 [Peer Reviewed Journal]

Copyright: © 2023 Xu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. ;COPYRIGHT 2023 Public Library of Science ;2023 Xu et al 2023 Xu et al ;2023 Xu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1932-6203 ;EISSN: 1932-6203 ;DOI: 10.1371/journal.pone.0286021 ;PMID: 37561768

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7
Customer win-back: the role of attributions and perceptions in customers’ willingness to return
Customer win-back: the role of attributions and perceptions in customers’ willingness to return
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Customer win-back: the role of attributions and perceptions in customers’ willingness to return

Journal of the Academy of Marketing Science, 2016-03, Vol.44 (2), p.218-240 [Peer Reviewed Journal]

Academy of Marketing Science 2015 ;COPYRIGHT 2016 Springer ;Academy of Marketing Science 2016 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-015-0453-6 ;CODEN: JAMSDE

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8
Brand love: the emotional bridge between experience and engagement, generation-M perspective
Brand love: the emotional bridge between experience and engagement, generation-M perspective
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Brand love: the emotional bridge between experience and engagement, generation-M perspective

The journal of product & brand management, 2019-03, Vol.28 (2), p.200-215 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/JPBM-04-2018-1852

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9
The Role of Big Data and Predictive Analytics in Retailing
The Role of Big Data and Predictive Analytics in Retailing
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The Role of Big Data and Predictive Analytics in Retailing

Journal of retailing, 2017-03, Vol.93 (1), p.79-95 [Peer Reviewed Journal]

2017 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2016.12.004 ;CODEN: JLREA3

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10
Social media engagement behavior: A framework for engaging customers through social media content
Social media engagement behavior: A framework for engaging customers through social media content
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Social media engagement behavior: A framework for engaging customers through social media content

European journal of marketing, 2019-10, Vol.53 (10), p.2213-2243 [Peer Reviewed Journal]

Emerald Publishing Limited 2019 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-03-2017-0182

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11
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
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Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness

European journal of innovation management, 2021-05, Vol.24 (2), p.533-552 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1460-1060 ;EISSN: 1758-7115 ;DOI: 10.1108/EJIM-08-2019-0233

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12
Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market
Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market
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Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market

Management decision, 2022-02, Vol.60 (2), p.399-425 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0025-1747 ;EISSN: 1758-6070 ;DOI: 10.1108/MD-12-2019-1732

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13
Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers
Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers
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Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers

Journal of travel research, 2019-09, Vol.58 (7), p.1175 [Peer Reviewed Journal]

ISSN: 1552-6763 ;ISSN: 0047-2875 ;EISSN: 1552-6763 ;DOI: 10.1177/0047287518798491

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14
Role of customers in circular business models
Role of customers in circular business models
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Role of customers in circular business models

Journal of business research, 2021-04, Vol.127, p.35 [Peer Reviewed Journal]

ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2020.12.053

Digital Resources/Online E-Resources

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15
Customer-Base Concentration: Implications for Firm Performance and Capital Markets
Customer-Base Concentration: Implications for Firm Performance and Capital Markets
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Customer-Base Concentration: Implications for Firm Performance and Capital Markets

The Accounting review, 2012-03, Vol.87 (2), p.363-392 [Peer Reviewed Journal]

2012 American Accounting Association ;Copyright American Accounting Association Mar 2012 ;ISSN: 0001-4826 ;EISSN: 1558-7967 ;DOI: 10.2308/accr-10198 ;CODEN: ACRVAS

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16
Nature of brand love: examining its variable effect on engagement and well-being
Nature of brand love: examining its variable effect on engagement and well-being
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Nature of brand love: examining its variable effect on engagement and well-being

The journal of brand management, 2020-05, Vol.27 (3), p.284-299 [Peer Reviewed Journal]

Springer Nature Limited 2019 ;Springer Nature Limited 2019. ;ISSN: 1350-231X ;EISSN: 1479-1803 ;DOI: 10.1057/s41262-019-00179-1

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17
Implementing social customer relationship management: A process framework and implications in tourism and hospitality
Implementing social customer relationship management: A process framework and implications in tourism and hospitality
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Implementing social customer relationship management: A process framework and implications in tourism and hospitality

International journal of contemporary hospitality management, 2018-09, Vol.30 (7), p.2698-2726 [Peer Reviewed Journal]

Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-10-2015-0536

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18
The relationship between servitization and product customization strategies
The relationship between servitization and product customization strategies
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The relationship between servitization and product customization strategies

International journal of operations & production management, 2019-05, Vol.39 (3), p.454-474 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-03-2018-0177

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19
Executing on a customer engagement strategy
Executing on a customer engagement strategy
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Executing on a customer engagement strategy

Journal of the Academy of Marketing Science, 2017-05, Vol.45 (3), p.289-293 [Peer Reviewed Journal]

Academy of Marketing Science 2017 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-016-0513-6 ;CODEN: JAMSDE

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20
Managing firm risk through supply chain dependence: an SME perspective
Managing firm risk through supply chain dependence: an SME perspective
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Managing firm risk through supply chain dependence: an SME perspective

The Journal of business & industrial marketing, 2021-11, Vol.36 (12), p.2231-2242 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0885-8624 ;EISSN: 2052-1189 ;DOI: 10.1108/JBIM-05-2019-0229

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