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81
Customers’ value co-creation with healthcare service network partners: The moderating effect of consumer vulnerability
Customers’ value co-creation with healthcare service network partners: The moderating effect of consumer vulnerability
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Customers’ value co-creation with healthcare service network partners: The moderating effect of consumer vulnerability

Journal of service theory and practice, 2019-10, Vol.29 (3), p.309-328 [Peer Reviewed Journal]

ISSN: 2055-6225 ;EISSN: 2055-6233 ;DOI: 10.1108/JSTP-08-2018-0178

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82
A MAP/PH/1 Production Inventory Model with Perishable Items and Dependent Retrials
A MAP/PH/1 Production Inventory Model with Perishable Items and Dependent Retrials
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A MAP/PH/1 Production Inventory Model with Perishable Items and Dependent Retrials

Journal of physics. Conference series, 2021-05, Vol.1850 (1), p.12020 [Peer Reviewed Journal]

Published under licence by IOP Publishing Ltd ;2021. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/1850/1/012020

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83
Attraction in buyer–supplier relationships: Improving supply network performance through purchasing recognition and proficient collaboration initiatives
Attraction in buyer–supplier relationships: Improving supply network performance through purchasing recognition and proficient collaboration initiatives
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Attraction in buyer–supplier relationships: Improving supply network performance through purchasing recognition and proficient collaboration initiatives

Business process management journal, 2019-03, Vol.25 (2), p.347-367 [Peer Reviewed Journal]

Emerald Publishing Limited 2018 ;ISSN: 1463-7154 ;EISSN: 1758-4116 ;DOI: 10.1108/BPMJ-06-2017-0137

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84
Customer churn prediction system: a machine learning approach
Customer churn prediction system: a machine learning approach
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Customer churn prediction system: a machine learning approach

Computing, 2022-02, Vol.104 (2), p.271-294 [Peer Reviewed Journal]

The Author(s), under exclusive licence to Springer-Verlag GmbH, AT part of Springer Nature 2021 ;The Author(s), under exclusive licence to Springer-Verlag GmbH, AT part of Springer Nature 2021. ;ISSN: 0010-485X ;EISSN: 1436-5057 ;DOI: 10.1007/s00607-021-00908-y

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85
Optimizing Your Digital Business Model
Optimizing Your Digital Business Model
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Optimizing Your Digital Business Model

MIT Sloan management review, 2013-03, Vol.54 (3), p.71 [Peer Reviewed Journal]

Copyright © Massachusetts Institute of Technology, 2013. All rights reserved. ;ISSN: 1532-9194 ;EISSN: 1532-8937 ;CODEN: SMRVAO

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86
Capturing Retailers’ Brand and Customer Focus
Capturing Retailers’ Brand and Customer Focus
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Capturing Retailers’ Brand and Customer Focus

Journal of retailing, 2021-12, Vol.97 (4), p.582-596 [Peer Reviewed Journal]

2021 The Author(s) ;2021. The Author(s) ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2021.01.001

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87
How the COVID-19 Pandemic May Change the World of Retailing
How the COVID-19 Pandemic May Change the World of Retailing
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How the COVID-19 Pandemic May Change the World of Retailing

Journal of retailing, 2020-06, Vol.96 (2), p.169-171 [Peer Reviewed Journal]

2020 New York University ;2020. New York University ;2020 New York University. Published by Elsevier Inc. All rights reserved. 2020 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2020.04.002

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88
MaaS modelling: a review of factors, customers’ profiles, choices and business models
MaaS modelling: a review of factors, customers’ profiles, choices and business models
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MaaS modelling: a review of factors, customers’ profiles, choices and business models

European Transport Research Review, 2023-12, Vol.15 (1), p.1-18, Article 37 [Peer Reviewed Journal]

The Author(s) 2023 ;COPYRIGHT 2023 Springer ;ISSN: 1866-8887 ;ISSN: 1867-0717 ;EISSN: 1866-8887 ;DOI: 10.1186/s12544-023-00597-y

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89
E-crm Information System for Tapis Lampung SMEs
E-crm Information System for Tapis Lampung SMEs
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E-crm Information System for Tapis Lampung SMEs

Journal of physics. Conference series, 2019-10, Vol.1338 (1), p.12051 [Peer Reviewed Journal]

Published under licence by IOP Publishing Ltd ;2019. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/1338/1/012051

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90
Gestión de los Colegios Profesionales de Educación Física y Deporte desde una perspectiva interna (Management of Professional Colleges of Physical Education and Sport from an internal perspective)
Gestión de los Colegios Profesionales de Educación Física y Deporte desde una perspectiva interna (Management of Professional Colleges of Physical Education and Sport from an internal perspective)
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Gestión de los Colegios Profesionales de Educación Física y Deporte desde una perspectiva interna (Management of Professional Colleges of Physical Education and Sport from an internal perspective)

Retos (Madrid), 2022-02, Vol.44, p.1016-1026 [Peer Reviewed Journal]

2022. This work is licensed under https://creativecommons.org/licenses/by-nc-nd/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1579-1726 ;EISSN: 1988-2041 ;DOI: 10.47197/retos.v44i0.91041

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91
Customer engagement with brands in social media platforms: Configurations, equifinality and sharing
Customer engagement with brands in social media platforms: Configurations, equifinality and sharing
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Customer engagement with brands in social media platforms: Configurations, equifinality and sharing

European journal of marketing, 2019-09, Vol.53 (9), p.1733-1758 [Peer Reviewed Journal]

Emerald Publishing Limited 2019 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-10-2017-0741

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92
Analysis of the K-Means Algorithm on Clean Water Customers Based on the Province
Analysis of the K-Means Algorithm on Clean Water Customers Based on the Province
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Analysis of the K-Means Algorithm on Clean Water Customers Based on the Province

Journal of physics. Conference series, 2019-08, Vol.1255 (1), p.12001 [Peer Reviewed Journal]

Published under licence by IOP Publishing Ltd ;2019. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/1255/1/012001

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93
Antecedents and consequences of customer engagement on Facebook: An attachment theory perspective
Antecedents and consequences of customer engagement on Facebook: An attachment theory perspective
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Antecedents and consequences of customer engagement on Facebook: An attachment theory perspective

Journal of research in interactive marketing, 2019-06, Vol.13 (2), p.204-226 [Peer Reviewed Journal]

Emerald Publishing Limited 2019 ;ISSN: 2040-7122 ;EISSN: 2040-7130 ;DOI: 10.1108/JRIM-04-2018-0059

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94
How to Develop a Great Digital Strategy
How to Develop a Great Digital Strategy
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How to Develop a Great Digital Strategy

MIT Sloan management review, 2017-12, Vol.58 (2), p.7 [Peer Reviewed Journal]

Copyright © Massachusetts Institute of Technology, 2015. All rights reserved. ;ISSN: 1532-9194 ;EISSN: 1532-8937 ;CODEN: SMRVAO

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95
The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience
The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience
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The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience

Journal of retailing, 2020-03, Vol.96 (1), p.128-137 [Peer Reviewed Journal]

2019 New York University ;2019. New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2019.11.002

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96
Analysis of semi-open queueing networks using lost customers approximation with an application to robotic mobile fulfilment systems
Analysis of semi-open queueing networks using lost customers approximation with an application to robotic mobile fulfilment systems
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Analysis of semi-open queueing networks using lost customers approximation with an application to robotic mobile fulfilment systems

OR Spectrum, 2022-06, Vol.44 (2), p.603-648 [Peer Reviewed Journal]

The Author(s) 2021 ;The Author(s) 2021. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1436-6304 ;ISSN: 0171-6468 ;EISSN: 1436-6304 ;DOI: 10.1007/s00291-021-00662-9

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97
The interrelationship between internal marketing, employee perceived quality and customer satisfaction: A conventional banking perspective
The interrelationship between internal marketing, employee perceived quality and customer satisfaction: A conventional banking perspective
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Article 		Add to My Research

The interrelationship between internal marketing, employee perceived quality and customer satisfaction: A conventional banking perspective

Cogent business & management, 2021, Vol.8 (1), p.1-29 [Peer Reviewed Journal]

2021 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. 2021 ;2021 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. This work is licensed under the Creative Commons Attribution License http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2331-1975 ;EISSN: 2331-1975 ;DOI: 10.1080/23311975.2021.1872887

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98
An Empirical Appraisal of Electronic Service Quality, Customer Satisfaction and Behavioral Intentions within Online Shopping in South Africa
An Empirical Appraisal of Electronic Service Quality, Customer Satisfaction and Behavioral Intentions within Online Shopping in South Africa
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An Empirical Appraisal of Electronic Service Quality, Customer Satisfaction and Behavioral Intentions within Online Shopping in South Africa

Journal of consumer sciences (Online), 2023-11, Vol.8 (3), p.234-256 [Peer Reviewed Journal]

ISSN: 2460-8963 ;EISSN: 2460-8963 ;DOI: 10.29244/jcs.8.3.234-256

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99
Service Quality and Internal Customer Satisfaction Amidst the Pandemic
Service Quality and Internal Customer Satisfaction Amidst the Pandemic
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Service Quality and Internal Customer Satisfaction Amidst the Pandemic

Akademika (Kuala Lumpur), 2024-01, Vol.94 (1), p.53-66

Copyright Universiti Kebangsaan Malaysia 2024 ;ISSN: 0126-5008 ;DOI: 10.17576/akad-2023-9401-05

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100
Waiting time in the M/M/m LCFS nonpreemptive priority queue with impatient customers
Waiting time in the M/M/m LCFS nonpreemptive priority queue with impatient customers
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Waiting time in the M/M/m LCFS nonpreemptive priority queue with impatient customers

Annals of operations research, 2016-12, Vol.247 (1), p.257-289 [Peer Reviewed Journal]

Springer Science+Business Media New York 2015 ;COPYRIGHT 2016 Springer ;Annals of Operations Research is a copyright of Springer, 2016. ;ISSN: 0254-5330 ;EISSN: 1572-9338 ;DOI: 10.1007/s10479-015-1876-7

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