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Material Type: Article
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Embracing the employee orientation: does customer relationship matter in brand building?Benchmarking : an international journal, 2022-02, Vol.29 (2), p.411-433 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0614Full text available |
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Material Type: Article
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Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa IndustryAmfiteatru economic, 2022-02, Vol.24 (59), p.268-288 [Peer Reviewed Journal]2022. This work is published under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1582-9146 ;ISSN: 2247-9104 ;EISSN: 2247-9104 ;DOI: 10.24818/EA/2022/59/268Full text available |
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Material Type: Article
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Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports centerPloS one, 2023-08, Vol.18 (8), p.e0286021-e0286021 [Peer Reviewed Journal]Copyright: © 2023 Xu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. ;COPYRIGHT 2023 Public Library of Science ;2023 Xu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2023 Xu et al 2023 Xu et al ;2023 Xu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1932-6203 ;EISSN: 1932-6203 ;DOI: 10.1371/journal.pone.0286021 ;PMID: 37561768Full text available |
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4 |
Material Type: Article
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Brand experience and customer citizenship behavior: the role of brand relationship qualityThe Journal of consumer marketing, 2017-01, Vol.34 (3), p.268-280 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-02-2016-1726Full text available |
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5 |
Material Type: Article
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Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theoryAsia Pacific journal of marketing and logistics, 2022-11, Vol.34 (10), p.2237-2268 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-01-2021-0027Full text available |
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Material Type: Article
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Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee ResilienceJournal of business and psychology, 2020-04, Vol.35 (2), p.223-240 [Peer Reviewed Journal]Springer Science+Business Media, LLC, part of Springer Nature 2019 ;Journal of Business and Psychology is a copyright of Springer, (2019). All Rights Reserved. ;ISSN: 0889-3268 ;EISSN: 1573-353X ;DOI: 10.1007/s10869-019-09621-2Full text available |
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Material Type: Article
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Customer win-back: the role of attributions and perceptions in customers’ willingness to returnJournal of the Academy of Marketing Science, 2016-03, Vol.44 (2), p.218-240 [Peer Reviewed Journal]Academy of Marketing Science 2015 ;COPYRIGHT 2016 Springer ;Academy of Marketing Science 2016 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-015-0453-6 ;CODEN: JAMSDEFull text available |
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8 |
Material Type: Article
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Brand love: the emotional bridge between experience and engagement, generation-M perspectiveThe journal of product & brand management, 2019-03, Vol.28 (2), p.200-215 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/JPBM-04-2018-1852Full text available |
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9 |
Material Type: Article
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Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairnessEuropean journal of innovation management, 2021-05, Vol.24 (2), p.533-552 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1460-1060 ;EISSN: 1758-7115 ;DOI: 10.1108/EJIM-08-2019-0233Full text available |
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10 |
Material Type: Article
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The Role of Big Data and Predictive Analytics in RetailingJournal of retailing, 2017-03, Vol.93 (1), p.79-95 [Peer Reviewed Journal]2017 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2016.12.004 ;CODEN: JLREA3Full text available |
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11 |
Material Type: Article
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Social media engagement behavior: A framework for engaging customers through social media contentEuropean journal of marketing, 2019-10, Vol.53 (10), p.2213-2243 [Peer Reviewed Journal]Emerald Publishing Limited 2019 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-03-2017-0182Full text available |
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12 |
Material Type: Article
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Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their PeersJournal of travel research, 2019-09, Vol.58 (7), p.1175 [Peer Reviewed Journal]ISSN: 1552-6763 ;ISSN: 0047-2875 ;EISSN: 1552-6763 ;DOI: 10.1177/0047287518798491Digital Resources/Online E-Resources |
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13 |
Material Type: Article
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Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive marketManagement decision, 2022-02, Vol.60 (2), p.399-425 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0025-1747 ;EISSN: 1758-6070 ;DOI: 10.1108/MD-12-2019-1732Full text available |
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14 |
Material Type: Article
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Role of customers in circular business modelsJournal of business research, 2021-04, Vol.127, p.35 [Peer Reviewed Journal]ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2020.12.053Digital Resources/Online E-Resources |
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15 |
Material Type: Article
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Customer-Base Concentration: Implications for Firm Performance and Capital MarketsThe Accounting review, 2012-03, Vol.87 (2), p.363-392 [Peer Reviewed Journal]2012 American Accounting Association ;Copyright American Accounting Association Mar 2012 ;ISSN: 0001-4826 ;EISSN: 1558-7967 ;DOI: 10.2308/accr-10198 ;CODEN: ACRVASFull text available |
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16 |
Material Type: Article
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Nature of brand love: examining its variable effect on engagement and well-beingThe journal of brand management, 2020-05, Vol.27 (3), p.284-299 [Peer Reviewed Journal]Springer Nature Limited 2019 ;Springer Nature Limited 2019. ;ISSN: 1350-231X ;EISSN: 1479-1803 ;DOI: 10.1057/s41262-019-00179-1Full text available |
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17 |
Material Type: Article
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The relationship between servitization and product customization strategiesInternational journal of operations & production management, 2019-05, Vol.39 (3), p.454-474 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-03-2018-0177Full text available |
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18 |
Material Type: Article
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Implementing social customer relationship management: A process framework and implications in tourism and hospitalityInternational journal of contemporary hospitality management, 2018-09, Vol.30 (7), p.2698-2726 [Peer Reviewed Journal]Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-10-2015-0536Full text available |
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19 |
Material Type: Article
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Executing on a customer engagement strategyJournal of the Academy of Marketing Science, 2017-05, Vol.45 (3), p.289-293 [Peer Reviewed Journal]Academy of Marketing Science 2017 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-016-0513-6 ;CODEN: JAMSDEFull text available |
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Material Type: Article
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Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responsesEuropean journal of marketing, 2023-03, Vol.57 (4), p.957-986 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-03-2021-0220Full text available |