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1
Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market
Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market
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Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market

Management decision, 2022-02, Vol.60 (2), p.399-425 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0025-1747 ;EISSN: 1758-6070 ;DOI: 10.1108/MD-12-2019-1732

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2
Do you know your valuable customers?
Do you know your valuable customers?
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Do you know your valuable customers?

Journal of knowledge management, 2013-01, Vol.17 (5), p.661-676 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2013 ;ISSN: 1367-3270 ;EISSN: 1758-7484 ;DOI: 10.1108/JKM-12-2012-0385

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3
The missing link in the promotion of customer engagement: the roles of brand fan page attractiveness and agility
The missing link in the promotion of customer engagement: the roles of brand fan page attractiveness and agility
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The missing link in the promotion of customer engagement: the roles of brand fan page attractiveness and agility

Internet research, 2021-03, Vol.31 (2), p.587-612 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1066-2243 ;EISSN: 2054-5657 ;DOI: 10.1108/INTR-01-2020-0025

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4
Retail service excellence: antecedents and consequences
Retail service excellence: antecedents and consequences
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Retail service excellence: antecedents and consequences

International journal of retail & distribution management, 2018-05, Vol.46 (5), p.422-441 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0959-0552 ;EISSN: 1758-6690 ;DOI: 10.1108/IJRDM-09-2017-0189

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5
The internet, consumer empowerment and marketing strategies
The internet, consumer empowerment and marketing strategies
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The internet, consumer empowerment and marketing strategies

European journal of marketing, 2006-09, Vol.40 (9/10), p.936-949 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2006 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/03090560610680943

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6
The role of risk management in buyer-supplier relationships with a preferred customer status for total quality management
The role of risk management in buyer-supplier relationships with a preferred customer status for total quality management
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The role of risk management in buyer-supplier relationships with a preferred customer status for total quality management

TQM journal, 2020-09, Vol.32 (5), p.959-981 [Peer Reviewed Journal]

Emerald Publishing Limited ;ISSN: 1754-2731 ;EISSN: 1754-274X ;DOI: 10.1108/TQM-04-2019-0107

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7
Trust, power and supply chain integration in Web-enabled supply chains
Trust, power and supply chain integration in Web-enabled supply chains
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Trust, power and supply chain integration in Web-enabled supply chains

Supply chain management, 2019-06, Vol.24 (4), p.524-539 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 1359-8546 ;EISSN: 1758-6852 ;DOI: 10.1108/SCM-02-2018-0078

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8
Insight is power: Understanding the terms of the consumer-firm data exchange
Insight is power: Understanding the terms of the consumer-firm data exchange
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Insight is power: Understanding the terms of the consumer-firm data exchange

Journal of retailing, 2021-03, Vol.97 (1), p.133-149 [Peer Reviewed Journal]

2020 The Authors ;2020. The Authors ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2020.11.001

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9
Internal marketing, employee job satisfaction, and perceived organizational performance in microfinance institutions
Internal marketing, employee job satisfaction, and perceived organizational performance in microfinance institutions
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Internal marketing, employee job satisfaction, and perceived organizational performance in microfinance institutions

International journal of bank marketing, 2016-07, Vol.34 (5), p.773-796 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-06-2015-0083

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10
The efficiency of GCC banks: the role of intellectual capital
The efficiency of GCC banks: the role of intellectual capital
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The efficiency of GCC banks: the role of intellectual capital

European business review, 2020-05, Vol.32 (3), p.383-404 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0955-534X ;EISSN: 1758-7107 ;DOI: 10.1108/EBR-04-2019-0053

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11
Do digital platforms promote or hinder corporate brand prestige?
Do digital platforms promote or hinder corporate brand prestige?
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Do digital platforms promote or hinder corporate brand prestige?

European journal of marketing, 2023-03, Vol.57 (4), p.987-1013 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-11-2021-0837

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12
The Effects of External and Internal Factors on Competitive Advantage—Moderation of Market Dynamism and Mediation of Customer Relationship Building
The Effects of External and Internal Factors on Competitive Advantage—Moderation of Market Dynamism and Mediation of Customer Relationship Building
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The Effects of External and Internal Factors on Competitive Advantage—Moderation of Market Dynamism and Mediation of Customer Relationship Building

Sustainability, 2021-04, Vol.13 (7), p.4066 [Peer Reviewed Journal]

2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su13074066

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13
Contingency role of a Supplier's operational efficiency in the customer relationship – performance links
Contingency role of a Supplier's operational efficiency in the customer relationship – performance links
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Contingency role of a Supplier's operational efficiency in the customer relationship – performance links

International journal of operations & production management, 2021-09, Vol.41 (8), p.1379-1403 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-06-2020-0382

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14
The role of product innovation and customer centricity in transforming tacit and explicit knowledge into profitability
The role of product innovation and customer centricity in transforming tacit and explicit knowledge into profitability
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The role of product innovation and customer centricity in transforming tacit and explicit knowledge into profitability

Journal of knowledge management, 2020-06, Vol.24 (5), p.1037-1057 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1367-3270 ;EISSN: 1758-7484 ;DOI: 10.1108/JKM-02-2020-0087

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15
Enhancing voice of customer prioritisation in QFD by integrating the competitor matrix
Enhancing voice of customer prioritisation in QFD by integrating the competitor matrix
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Enhancing voice of customer prioritisation in QFD by integrating the competitor matrix

International journal of productivity and performance management, 2021-01, Vol.70 (1), p.217-229 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1741-0401 ;EISSN: 1758-6658 ;DOI: 10.1108/IJPPM-04-2019-0175

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16
Loyalty formation toward Halal food: Integrating the Quality–Loyalty model and the Religiosity–Loyalty Model
Loyalty formation toward Halal food: Integrating the Quality–Loyalty model and the Religiosity–Loyalty Model
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Loyalty formation toward Halal food: Integrating the Quality–Loyalty model and the Religiosity–Loyalty Model

British food journal (1966), 2020-01, Vol.122 (1), p.48-59 [Peer Reviewed Journal]

Emerald Publishing Limited 2019 ;ISSN: 0007-070X ;EISSN: 1758-4108 ;DOI: 10.1108/BFJ-03-2019-0188

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17
Knowledge sharing in international markets for product and process innovation: moderating role of firm's absorptive capacity
Knowledge sharing in international markets for product and process innovation: moderating role of firm's absorptive capacity
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Knowledge sharing in international markets for product and process innovation: moderating role of firm's absorptive capacity

International marketing review, 2022-06, Vol.39 (3), p.706-733 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0265-1335 ;EISSN: 1758-6763 ;DOI: 10.1108/IMR-11-2020-0261

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18
Substitution and complementarity dynamics in configurations of sustainable management practices
Substitution and complementarity dynamics in configurations of sustainable management practices
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Substitution and complementarity dynamics in configurations of sustainable management practices

International journal of operations & production management, 2022-10, Vol.42 (11), p.1711-1731 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-10-2021-0647

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19
Marketing Сommunication during the Crisis: Strategies for Customer Recovery and Retention
Marketing Сommunication during the Crisis: Strategies for Customer Recovery and Retention
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Marketing Сommunication during the Crisis: Strategies for Customer Recovery and Retention

Economic affairs (Calcutta), 2023-12, Vol.68 (4), p.2239-2247

Copyright New Delhi Publishers Dec 2023 ;ISSN: 0424-2513 ;EISSN: 0976-4666 ;DOI: 10.46852/0424-2513.4.2023.32

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20
Service quality and customer’s satisfaction in Tanzania’s Islamic banks: A case study at People’s Bank of Zanzibar (PBZ)
Service quality and customer’s satisfaction in Tanzania’s Islamic banks: A case study at People’s Bank of Zanzibar (PBZ)
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Service quality and customer’s satisfaction in Tanzania’s Islamic banks: A case study at People’s Bank of Zanzibar (PBZ)

Journal of Islamic marketing, 2018-10, Vol.9 (4), p.884-900 [Peer Reviewed Journal]

Emerald Publishing Limited 2018 ;ISSN: 1759-0833 ;EISSN: 1759-0841 ;DOI: 10.1108/JIMA-09-2016-0068

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