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Material Type: Article
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Embracing the employee orientation: does customer relationship matter in brand building?Benchmarking : an international journal, 2022-02, Vol.29 (2), p.411-433 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0614Full text available |
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2 |
Material Type: Article
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Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa IndustryAmfiteatru economic, 2022-02, Vol.24 (59), p.268-288 [Peer Reviewed Journal]2022. This work is published under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1582-9146 ;ISSN: 2247-9104 ;EISSN: 2247-9104 ;DOI: 10.24818/EA/2022/59/268Full text available |
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3 |
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Brand experience and customer citizenship behavior: the role of brand relationship qualityThe Journal of consumer marketing, 2017-01, Vol.34 (3), p.268-280 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-02-2016-1726Full text available |
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4 |
Material Type: Article
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Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theoryAsia Pacific journal of marketing and logistics, 2022-11, Vol.34 (10), p.2237-2268 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-01-2021-0027Full text available |
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5 |
Material Type: Article
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Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee ResilienceJournal of business and psychology, 2020-04, Vol.35 (2), p.223-240 [Peer Reviewed Journal]Springer Science+Business Media, LLC, part of Springer Nature 2019 ;Journal of Business and Psychology is a copyright of Springer, (2019). All Rights Reserved. ;ISSN: 0889-3268 ;EISSN: 1573-353X ;DOI: 10.1007/s10869-019-09621-2Full text available |
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6 |
Material Type: Article
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Customer win-back: the role of attributions and perceptions in customers’ willingness to returnJournal of the Academy of Marketing Science, 2016-03, Vol.44 (2), p.218-240 [Peer Reviewed Journal]Academy of Marketing Science 2015 ;COPYRIGHT 2016 Springer ;Academy of Marketing Science 2016 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-015-0453-6 ;CODEN: JAMSDEFull text available |
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7 |
Material Type: Article
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Brand love: the emotional bridge between experience and engagement, generation-M perspectiveThe journal of product & brand management, 2019-03, Vol.28 (2), p.200-215 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/JPBM-04-2018-1852Full text available |
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8 |
Material Type: Article
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Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairnessEuropean journal of innovation management, 2021-05, Vol.24 (2), p.533-552 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1460-1060 ;EISSN: 1758-7115 ;DOI: 10.1108/EJIM-08-2019-0233Full text available |
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9 |
Material Type: Article
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The Role of Big Data and Predictive Analytics in RetailingJournal of retailing, 2017-03, Vol.93 (1), p.79-95 [Peer Reviewed Journal]2017 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2016.12.004 ;CODEN: JLREA3Full text available |
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10 |
Material Type: Article
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Social media engagement behavior: A framework for engaging customers through social media contentEuropean journal of marketing, 2019-10, Vol.53 (10), p.2213-2243 [Peer Reviewed Journal]Emerald Publishing Limited 2019 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-03-2017-0182Full text available |
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11 |
Material Type: Article
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Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive marketManagement decision, 2022-02, Vol.60 (2), p.399-425 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0025-1747 ;EISSN: 1758-6070 ;DOI: 10.1108/MD-12-2019-1732Full text available |
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12 |
Material Type: Article
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Role of customers in circular business modelsJournal of business research, 2021-04, Vol.127, p.35 [Peer Reviewed Journal]ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2020.12.053Digital Resources/Online E-Resources |
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13 |
Material Type: Article
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Customer-Base Concentration: Implications for Firm Performance and Capital MarketsThe Accounting review, 2012-03, Vol.87 (2), p.363-392 [Peer Reviewed Journal]2012 American Accounting Association ;Copyright American Accounting Association Mar 2012 ;ISSN: 0001-4826 ;EISSN: 1558-7967 ;DOI: 10.2308/accr-10198 ;CODEN: ACRVASFull text available |
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14 |
Material Type: Article
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Nature of brand love: examining its variable effect on engagement and well-beingThe journal of brand management, 2020-05, Vol.27 (3), p.284-299 [Peer Reviewed Journal]Springer Nature Limited 2019 ;Springer Nature Limited 2019. ;ISSN: 1350-231X ;EISSN: 1479-1803 ;DOI: 10.1057/s41262-019-00179-1Full text available |
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15 |
Material Type: Article
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The relationship between servitization and product customization strategiesInternational journal of operations & production management, 2019-05, Vol.39 (3), p.454-474 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-03-2018-0177Full text available |
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16 |
Material Type: Article
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Implementing social customer relationship management: A process framework and implications in tourism and hospitalityInternational journal of contemporary hospitality management, 2018-09, Vol.30 (7), p.2698-2726 [Peer Reviewed Journal]Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-10-2015-0536Full text available |
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17 |
Material Type: Article
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Executing on a customer engagement strategyJournal of the Academy of Marketing Science, 2017-05, Vol.45 (3), p.289-293 [Peer Reviewed Journal]Academy of Marketing Science 2017 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-016-0513-6 ;CODEN: JAMSDEFull text available |
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18 |
Material Type: Article
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Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responsesEuropean journal of marketing, 2023-03, Vol.57 (4), p.957-986 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-03-2021-0220Full text available |
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19 |
Material Type: Article
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Mining voice of customers and employees in insurance companies from online reviews: a text analytics approachBenchmarking : an international journal, 2023-01, Vol.30 (1), p.1-22 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0650Full text available |
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20 |
Material Type: Article
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Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behaviorBenchmarking : an international journal, 2021-10, Vol.28 (8), p.2561-2579 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-08-2020-0398Full text available |