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41
Executing on a customer engagement strategy
Executing on a customer engagement strategy
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Executing on a customer engagement strategy

Journal of the Academy of Marketing Science, 2017-05, Vol.45 (3), p.289-293 [Peer Reviewed Journal]

Academy of Marketing Science 2017 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-016-0513-6 ;CODEN: JAMSDE

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42
Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses
Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses
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Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses

European journal of marketing, 2023-03, Vol.57 (4), p.957-986 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-03-2021-0220

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43
Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach
Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach
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Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach

Benchmarking : an international journal, 2023-01, Vol.30 (1), p.1-22 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0650

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44
Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior
Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior
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Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior

Benchmarking : an international journal, 2021-10, Vol.28 (8), p.2561-2579 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-08-2020-0398

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45
The effect of customer engagement on repurchase intention among Indonesia’s digital banks
The effect of customer engagement on repurchase intention among Indonesia’s digital banks
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The effect of customer engagement on repurchase intention among Indonesia’s digital banks

Jurnal ekonomi dan bisnis (Salatiga), 2024-04, Vol.27 (1), p.183-208 [Peer Reviewed Journal]

ISSN: 1979-6471 ;EISSN: 2528-0147 ;DOI: 10.24914/jeb.v27i1.9605

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46
Distributed Trust Evaluation protocol with Privacy Protection for Inter-cloud
Distributed Trust Evaluation protocol with Privacy Protection for Inter-cloud
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Distributed Trust Evaluation protocol with Privacy Protection for Inter-cloud

Journal of physics. Conference series, 2021-05, Vol.1916 (1), p.12227 [Peer Reviewed Journal]

Published under licence by IOP Publishing Ltd ;2021. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/1916/1/012227

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47
Managing firm risk through supply chain dependence: an SME perspective
Managing firm risk through supply chain dependence: an SME perspective
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Managing firm risk through supply chain dependence: an SME perspective

The Journal of business & industrial marketing, 2021-11, Vol.36 (12), p.2231-2242 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0885-8624 ;EISSN: 2052-1189 ;DOI: 10.1108/JBIM-05-2019-0229

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48
Implementing effective customer participation for hedonic and utilitarian services
Implementing effective customer participation for hedonic and utilitarian services
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Article 		Add to My Research

Implementing effective customer participation for hedonic and utilitarian services

The Journal of services marketing, 2019-07, Vol.33 (3), p.316-330 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-07-2018-0196

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49
Editor’s letter
Editor’s letter
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Editor’s letter

Strategy & leadership, 2022-11, Vol.50 (6), p.1-2 [Peer Reviewed Journal]

Emerald Publishing Limited. ;ISSN: 1087-8572 ;EISSN: 1758-9568 ;DOI: 10.1108/SL-09-2022-236

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50
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
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Article 		Add to My Research

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance

Service business, 2022-03, Vol.16 (1), p.1-28 [Peer Reviewed Journal]

The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature 2022 ;The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature 2022. ;ISSN: 1862-8516 ;EISSN: 1862-8508 ;DOI: 10.1007/s11628-022-00478-9

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51
Top WhatsApp Business API providers in India
Top WhatsApp Business API providers in India
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Top WhatsApp Business API providers in India

PC quest : the personal computing magazine, 2022-02

COPYRIGHT 2022 Athena Information Solutions Pvt. Ltd. ;Copyright 2022 Cyber Media (India) Ltd., distributed by Contify.com ;ISSN: 0971-216X

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52
Revisiting international marketing strategy in a digital era: Opportunities, challenges, and research directions
Revisiting international marketing strategy in a digital era: Opportunities, challenges, and research directions
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Article 		Add to My Research

Revisiting international marketing strategy in a digital era: Opportunities, challenges, and research directions

International marketing review, 2020-05, Vol.37 (3), p.405-424 [Peer Reviewed Journal]

Emerald Publishing Limited 2019 ;ISSN: 0265-1335 ;EISSN: 1758-6763 ;DOI: 10.1108/IMR-02-2019-0080

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53
Internal Quality and Job Satisfaction in Health Care Services
Internal Quality and Job Satisfaction in Health Care Services
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Article 		Add to My Research

Internal Quality and Job Satisfaction in Health Care Services

International journal of environmental research and public health, 2022-01, Vol.19 (3), p.1496 [Peer Reviewed Journal]

2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2022 by the authors. 2022 ;ISSN: 1660-4601 ;ISSN: 1661-7827 ;EISSN: 1660-4601 ;DOI: 10.3390/ijerph19031496 ;PMID: 35162517

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54
Elderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence
Elderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence
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Article 		Add to My Research

Elderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence

The Journal of services marketing, 2021-03, Vol.35 (1), p.65-77 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-08-2019-0318

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55
Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework
Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework
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Article 		Add to My Research

Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework

Industrial marketing management, 2012-11, Vol.41 (8), p.1178-1185 [Peer Reviewed Journal]

Distributed under a Creative Commons Attribution 4.0 International License ;ISSN: 0019-8501 ;EISSN: 1873-2062 ;DOI: 10.1016/j.indmarman.2012.10.002

Digital Resources/Online E-Resources

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56
Firing the Right Customers Is Good Business
Firing the Right Customers Is Good Business
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Firing the Right Customers Is Good Business

MIT Sloan management review, 2024-01, p.1-4 [Peer Reviewed Journal]

Copyright Massachusetts Institute of Technology, Cambridge, MA Jan 2024 ;EISSN: 1532-8937

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57
The role of the sharia banking service quality in creating customers’ satisfaction and happiness (a survey of state-owned sharia banks in Indonesia)
The role of the sharia banking service quality in creating customers’ satisfaction and happiness (a survey of state-owned sharia banks in Indonesia)
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Article 		Add to My Research

The role of the sharia banking service quality in creating customers’ satisfaction and happiness (a survey of state-owned sharia banks in Indonesia)

Banks and bank systems, 2019, Vol.14 (4), p.69-77 [Peer Reviewed Journal]

2019. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1816-7403 ;EISSN: 1991-7074 ;DOI: 10.21511/bbs.14(4).2019.07

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58
Design of Rural E-commerce Customer Data Mining System
Design of Rural E-commerce Customer Data Mining System
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Article 		Add to My Research

Design of Rural E-commerce Customer Data Mining System

Journal of physics. Conference series, 2021-08, Vol.1992 (3), p.32087 [Peer Reviewed Journal]

Published under licence by IOP Publishing Ltd ;2021. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/1992/3/032087

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59
Equilibrium Joining Strategies of Positive Customers in a Markovian Queue with Negative Arrivals and Working Vacations
Equilibrium Joining Strategies of Positive Customers in a Markovian Queue with Negative Arrivals and Working Vacations
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Article 		Add to My Research

Equilibrium Joining Strategies of Positive Customers in a Markovian Queue with Negative Arrivals and Working Vacations

Methodology and computing in applied probability, 2022-09, Vol.24 (3), p.1439-1466 [Peer Reviewed Journal]

The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2021 ;The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2021. ;ISSN: 1387-5841 ;EISSN: 1573-7713 ;DOI: 10.1007/s11009-021-09864-8

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60
Antecedents and consequences of chatbot initial trust
Antecedents and consequences of chatbot initial trust
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Article 		Add to My Research

Antecedents and consequences of chatbot initial trust

European journal of marketing, 2022-06, Vol.56 (6), p.1748-1771 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-02-2020-0084

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