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Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task
Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task
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Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task

Internet research, 2021-07, Vol.31 (4), p.1376-1404 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1066-2243 ;EISSN: 2054-5657 ;DOI: 10.1108/INTR-11-2019-0447

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