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Emerald Open Access
| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
|---|---|---|---|
| 1 |
Material Type: Article
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Promoting perceived service quality and organisational performance through customer retention strategies: the moderating role of ICTEuropean journal of management studies (Online), 2023-12, Vol.28 (3), p.193-211 [Peer Reviewed Journal]Chikazhe Lovemore, Desderio Chavunduka, Shakemore Chinofunga, Rumbidzai Patience Marere, Oniwel Chifamba and Martha Kaviya. This work is published under http://creativecommons.org/licences/by/4.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2183-4172 ;EISSN: 2635-2648 ;DOI: 10.1108/EJMS-01-2023-0003Full text available |
| 2 |
Material Type: Article
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Factors associated with patient loyalty in private healthcare sector in EgyptJournal of humanities and applied social science, 2024-04, Vol.6 (2), p.181-206 [Peer Reviewed Journal]Rania Ahmed Aly El Garem, Amira Fouad and Hassan Mohamed. This work is published under http://creativecommons.org/licences/by/4.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2632-279X ;EISSN: 2632-279X ;DOI: 10.1108/JHASS-09-2023-0106Full text available |
| 3 |
Material Type: Article
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Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New YorkTQM journal, 2021-01, Vol.33 (7), p.193-221 [Peer Reviewed Journal]Maria Palazzo, Pantea Foroudi and Maria Antonella Ferri ;ISSN: 1754-2731 ;EISSN: 1754-274X ;DOI: 10.1108/TQM-09-2020-0203Full text available |
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Subject
- Quality Of Service (2)
- Competitive Advantage (2)
- Customer Services (2)
- Customer Satisfaction (2)
- Loyalty (2)
- Trust (2)
- Hypotheses (2)
- Convenience (1)
- Customer Relationship Management (1)
- Competition (1)
- Fuzzy Sets (1)
- Fsqca (1)
- Customer Retention Strategies (1)
- Health Care (1)
- Decision Theory (1)
- Consumer Behavior (1)
- Business & Economics (1)
- Brand Image (1)
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