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2013 To 2017
| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
|---|---|---|---|
| 1 |
Material Type: Article
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Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities: Development of HiEduQualJournal of modelling in management, 2016-01, Vol.11 (2), p.488-517 [Peer Reviewed Journal]ISSN: 1746-5664 ;DOI: 10.1108/JM2-01-2014-0010Full text available |
| 2 |
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Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in PakistanThe International journal of quality & reliability management, 2016-05, Vol.33 (5), p.538-557 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-671X ;EISSN: 1758-6682 ;DOI: 10.1108/IJQRM-06-2014-0074Full text available |
| 3 |
Material Type: Article
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Customer responses to CSR in the Pakistani banking industryInternational journal of bank marketing, 2015-06, Vol.33 (4), p.471-493 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2015 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-07-2014-0097Full text available |
| 4 |
Material Type: Article
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Relationship between Service Quality, Satisfaction, Motivation and Loyalty: A Multi-Dimensional PerspectiveQuality assurance in education, 2017-01, Vol.25 (2), p.171-188 [Peer Reviewed Journal]Emerald Publishing Limited 2017 ;ISSN: 0968-4883 ;EISSN: 1758-7662 ;DOI: 10.1108/QAE-04-2013-0016Full text available |
| 5 |
Material Type: Article
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Factors influencing the tourists' intention to select sustainable tourism destination: a case study of Penang, MalaysiaInternational journal of tourism cities, 2017-12, Vol.3 (4), p.442 [Peer Reviewed Journal]International Tourism Studies Association 2017 ;ISSN: 2056-5607 ;EISSN: 2056-5615 ;DOI: 10.1108/IJTC-11-2016-0049Full text available |
| 6 |
Material Type: Article
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PRAKTIK TQM, PERSEPSI KUALITAS LAYANAN DAN KEPUASAN PENGUJUNG Suatu Analisis dengan Pendekatan Partial Least SquareBenefit (Surakarta, Indonesia), 2015-12, Vol.17 (1), p.18-26 [Peer Reviewed Journal]ISSN: 1410-4571 ;EISSN: 2541-2604Full text available |
| 7 |
Material Type: Article
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Customer perceived service quality, satisfaction and loyalty in Indian private healthcareInternational journal of health care quality assurance, 2015-06, Vol.28 (5), p.452-467 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2015 ;ISSN: 0952-6862 ;EISSN: 1758-6542 ;DOI: 10.1108/IJHCQA-01-2015-0008 ;PMID: 26020428Full text available |
| 8 |
Material Type: Article
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The Mediating Effect of Trust on the Relationship between Attitude and Perceived Service Quality towards Compliance Behavior of ZakahInternational journal of economics and financial issues, 2016-10, Vol.6 (7), p.27-31 [Peer Reviewed Journal]EISSN: 2146-4138Full text available |
| 9 |
Material Type: Article
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Structural equation modelling of determinants of customer satisfaction of mobile network providers: Case of Kolkata, IndiaIIMB management review, 2014-12, Vol.26 (4), p.234-248 [Peer Reviewed Journal]2014 Indian Institute of Management Bangalore ;ISSN: 0970-3896 ;DOI: 10.1016/j.iimb.2014.10.001Full text available |
| 10 |
Material Type: Article
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The Importance of Perceived Service Value in Retail Banking ServicesTržište, 2016-01, Vol.28 (2), p.191-212 [Peer Reviewed Journal]ISSN: 0353-4790 ;EISSN: 1849-1383 ;DOI: 10.22598/mt/2016.28.2.191Full text available |
| 11 |
Material Type: Article
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Perceived service quality’s effect on patient satisfaction and behavioural complianceInternational journal of health care quality assurance, 2015-04, Vol.28 (3), p.300-314 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2015 ;ISSN: 0952-6862 ;EISSN: 1758-6542 ;DOI: 10.1108/IJHCQA-06-2014-0074 ;PMID: 25860926Full text available |
| 12 |
Material Type: Article
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The Mediating Effect of Trust on the Relationship between Attitude and Perceived Service Quality towards Compliance Behavior of ZakahInternational journal of economics and financial issues, 2016, Vol.6 (7S) [Peer Reviewed Journal]Copyright EconJournals 2016 ;EISSN: 2146-4138Full text available |
| 13 |
Material Type: Article
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Service quality models in the context of the fitness industrySport, business and management, 2016-07, Vol.6 (3), p.360-382 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 2042-678X ;EISSN: 2042-6798 ;DOI: 10.1108/SBM-04-2014-0015Full text available |
| 14 |
Material Type: Article
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Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourismTourism and hospitality management, 2017-05, Vol.23 (1), p.35-50 [Peer Reviewed Journal]Copyright University of Rijeka, Faculty of Tourism & Hospitality Management May 2017 ;ISSN: 1330-7533 ;EISSN: 1847-3377 ;DOI: 10.20867/thm.23.1.7Full text available |
| 15 |
Material Type: Article
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Determinants of Destination Loyalty and the Mediating Role of Tourist SatisfactionTourism analysis, 2016-01, Vol.21 (2), p.221-236 [Peer Reviewed Journal]Copyright Cognizant Communication Corporation May 2016 ;ISSN: 1083-5423 ;EISSN: 1943-3999 ;DOI: 10.3727/108354216X14559233984818Full text available |
| 16 |
Material Type: Article
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An Empirical Investigation on the Impact of Corporate Social Responsibility on Brand Equity within Perceived Service Quality FrameworkMediterranean journal of social sciences, 2013-07 [Peer Reviewed Journal]ISSN: 2039-9340 ;EISSN: 2039-2117 ;DOI: 10.5901/mjss.2013.v4n6p119Full text available |
| 17 |
Material Type: Article
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Evolución conceptual de los modelos de medición de la percepción de calidad del servicio: una mirada desde la educación superiorSuma de negocios, 2014-12, Vol.5 (12), p.180-191 [Peer Reviewed Journal]ISSN: 2215-910X ;EISSN: 2215-910X ;DOI: 10.1016/S2215-910X(14)70040-0Full text available |
| 18 |
Material Type: Article
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Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer KnowledgeInternational review of management and marketing, 2016-09, Vol.6 (4), p.1013-1019 [Peer Reviewed Journal]EISSN: 2146-4405Full text available |
| 19 |
Material Type: Article
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DETERMINAN DARI NILAI PELAYANAN DAN CITRA INSTITUSI SISTEM NSW DI INDONESIAMix (Online), 2016-08, Vol.6 (1) [Peer Reviewed Journal]ISSN: 2088-1231 ;EISSN: 2460-5328Full text available |
| 20 |
Material Type: Article
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Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline IndustryInternational Journal of Management and Economics, 2016-12, Vol.52 (1), p.94-117 [Peer Reviewed Journal]EISSN: 2299-9701 ;DOI: 10.1515/ijme-2016-0029Digital Resources/Online E-Resources |
Results 1 - 20 of 50 for All Library Resources
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- Perceived Service Quality (34)
- Quality Of Service (20)
- Social Sciences (15)
- Customer Satisfaction (15)
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- Customer Services (11)
- Perceptions (11)
- Dienstleistungsqualität (11)
- Business & Economics (8)
- Studies (8)
- Perceived Value (7)
- Science & Technology (7)
- Social Sciences - Other Topics (6)
- Kundenzufriedenheit (6)
- Hospitality, Leisure, Sport & Tourism (6)
- Quality (6)
- Health Policy & Services (5)
- Health Care Sciences & Services (5)
- Customer Loyalty (5)
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- ProQuest Central (31)
- DOAJ Directory of Open Access Journals (28)
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