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Customer Services
| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
|---|---|---|---|
| 1 |
Material Type: Article
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Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research DirectionsJournal of retailing, 2020-09, Vol.96 (3), p.299-309 [Peer Reviewed Journal]2020 New York University ;2020. New York University ;2020 New York University. Published by Elsevier Inc. All rights reserved. 2020 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2020.08.001Full text available |
| 2 |
Material Type: Article
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Brave new world: service robots in the frontlineJournal of service management, 2018-11, Vol.29 (5), p.907-931 [Peer Reviewed Journal]Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch and Antje Martins ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;DOI: 10.1108/JOSM-04-2018-0119Full text available |
| 3 |
Material Type: Article
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Managing the human–chatbot divide: how service scripts influence service experienceJournal of service management, 2021-02, Vol.32 (2), p.246-264 [Peer Reviewed Journal]Emerald Publishing Limited ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;DOI: 10.1108/JOSM-06-2019-0203Full text available |
| 4 |
Material Type: Article
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Determinants of customer satisfaction in chatbot use: evidence from a banking application in TurkeyInternational journal of bank marketing, 2021-03, Vol.39 (2), p.294-311 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-02-2020-0056Full text available |
| 5 |
Material Type: Article
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Share more, drive less: Millennials value perception and behavioral intent in using collaborative consumption servicesThe Journal of consumer marketing, 2017-01, Vol.34 (2), p.132-146 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-10-2015-1560Full text available |
| 6 |
Material Type: Article
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Big data analytics in E-commerce: a systematic review and agenda for future researchElectronic markets, 2016-05, Vol.26 (2), p.173-194 [Peer Reviewed Journal]Institute of Applied Informatics at University of Leipzig 2016 ;ISSN: 1019-6781 ;EISSN: 1422-8890 ;DOI: 10.1007/s12525-016-0219-0Full text available |
| 7 |
Material Type: Article
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Motivations for servitization: the impact of product complexityInternational journal of operations & production management, 2016-05, Vol.36 (5), p.572-591 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-09-2014-0447Full text available |
| 8 |
Material Type: Article
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Product returns: a growing problem for business, society and environmentInternational journal of operations & production management, 2020-12, Vol.40 (10), p.1613-1621 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-02-2020-0083Full text available |
| 9 |
Material Type: Article
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The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb usersInternational journal of contemporary hospitality management, , Vol.30 (3), p.1332-1351 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-09-2016-0504Full text available |
| 10 |
Material Type: Article
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Acceptance and use of mobile banking: an application of UTAUT2Journal of enterprise information management, 2019-02, Vol.32 (1), p.118-151 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 1741-0398 ;EISSN: 1758-7409 ;DOI: 10.1108/JEIM-03-2018-0055Full text available |
| 11 |
Material Type: Article
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Technological, organisational and environmental factors influencing managers’ decision to adopt cloud computing in the UKJournal of enterprise information management, 2015-10, Vol.28 (6), p.788-807 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2015 ;ISSN: 1741-0398 ;EISSN: 1758-7409 ;DOI: 10.1108/JEIM-01-2015-0001Full text available |
| 12 |
Material Type: Article
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Build touchpoints and they will come: transitioning to omnichannel retailingInternational journal of physical distribution & logistics management, 2018-05, Vol.48 (4), p.465-483 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0960-0035 ;EISSN: 1758-664X ;DOI: 10.1108/IJPDLM-09-2016-0276Full text available |
| 13 |
Material Type: Article
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Robo-AdvisoryBusiness & information systems engineering, 2018-02, Vol.60 (1), p.81-86 [Peer Reviewed Journal]Business & Information Systems Engineering is a copyright of Springer, (2018). All Rights Reserved. ;ISSN: 2363-7005 ;EISSN: 1867-0202 ;DOI: 10.1007/s12599-018-0521-9Full text available |
| 14 |
Material Type: Article
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Operationalising IoT for reverse supply: the development of use-visibility measuresSupply chain management, 2016-03, Vol.21 (2), p.228-244 [Peer Reviewed Journal]Authors. Published by Emerald Group Publishing Limited. This work is published under the Creative Commons Attribution (CC BY 3.0) Licence. Anyone may reproduce, distribute, translate and create derivative works of the article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at . ;Authors. Published by Emerald Group Publishing Limited. This work is published under the Creative Commons Attribution (CC BY 3.0) Licence. Anyone may reproduce, distribute, translate and create derivative works of the article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licenses/by/3.0/legalcode . 2016 ;ISSN: 1359-8546 ;EISSN: 1758-6852 ;DOI: 10.1108/SCM-10-2015-0386Full text available |
| 15 |
Material Type: Article
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Modelling the readiness factors for agility in healthcare organization: a TISM approachBenchmarking : an international journal, 2019-09, Vol.26 (7), p.2372-2400 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-06-2018-0172Full text available |
| 16 |
Material Type: Article
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Customers’ valuation of time and convenience in e-fulfillmentInternational journal of physical distribution & logistics management, 2019-02, Vol.49 (1), p.75-98 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0960-0035 ;EISSN: 1758-664X ;DOI: 10.1108/IJPDLM-09-2017-0275Full text available |
| 17 |
Material Type: Article
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Why Do People Consume and Provide Sharing Economy Accommodation?—A Sustainability PerspectiveSustainability (Basel, Switzerland), 2018-06, Vol.10 (6), p.2072 [Peer Reviewed Journal]2018. This work is licensed under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su10062072Full text available |
| 18 |
Material Type: Article
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A Literature Review of Drone-Based Package Delivery Logistics Systems and Their Implementation FeasibilitySustainability (Basel, Switzerland), 2022-01, Vol.14 (1), p.360 [Peer Reviewed Journal]2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su14010360Full text available |
| 19 |
Material Type: Article
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Modelling of readiness factors for the implementation of Lean Six Sigma in healthcare organizationsInternational journal of lean six sigma, 2020-06, Vol.11 (4), p.597-633 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 2040-4166 ;EISSN: 2040-4174 ;DOI: 10.1108/IJLSS-12-2017-0146Full text available |
| 20 |
Material Type: Article
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Can you ask “too much” of your customers?The Journal of services marketing, 2023-03, Vol.37 (4), p.531-546 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-10-2021-0394Full text available |
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