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Customer Services
| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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| 1 |
Material Type: Article
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Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research DirectionsJournal of retailing, 2020-09, Vol.96 (3), p.299-309 [Peer Reviewed Journal]2020 New York University ;2020. New York University ;2020 New York University. Published by Elsevier Inc. All rights reserved. 2020 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2020.08.001Full text available |
| 2 |
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Brave new world: service robots in the frontlineInternational journal of service industry management, 2018-11, Vol.29 (5), p.907-931 [Peer Reviewed Journal]Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch and Antje Martins ;Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch and Antje Martins. This work is published under https://creativecommons.org/licenses/by-nc/3.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;EISSN: 1758-6704 ;DOI: 10.1108/JOSM-04-2018-0119Full text available |
| 3 |
Material Type: Article
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Managing the human–chatbot divide: how service scripts influence service experienceInternational journal of service industry management, 2021-02, Vol.32 (2), p.246-264 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1757-5818 ;EISSN: 1757-5826 ;EISSN: 1758-6704 ;DOI: 10.1108/JOSM-06-2019-0203Full text available |
| 4 |
Material Type: Article
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Determinants of customer satisfaction in chatbot use: evidence from a banking application in TurkeyInternational journal of bank marketing, 2021-03, Vol.39 (2), p.294-311 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-02-2020-0056Full text available |
| 5 |
Material Type: Article
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Share more, drive less: Millennials value perception and behavioral intent in using collaborative consumption servicesThe Journal of consumer marketing, 2017-01, Vol.34 (2), p.132-146 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-10-2015-1560Full text available |
| 6 |
Material Type: Article
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Big data analytics in E-commerce: a systematic review and agenda for future researchElectronic markets, 2016-05, Vol.26 (2), p.173-194 [Peer Reviewed Journal]Institute of Applied Informatics at University of Leipzig 2016 ;ISSN: 1019-6781 ;EISSN: 1422-8890 ;DOI: 10.1007/s12525-016-0219-0Full text available |
| 7 |
Material Type: Article
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Motivations for servitization: the impact of product complexityInternational journal of operations & production management, 2016-05, Vol.36 (5), p.572-591 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-09-2014-0447Full text available |
| 8 |
Material Type: Article
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Product returns: a growing problem for business, society and environmentInternational journal of operations & production management, 2020-12, Vol.40 (10), p.1613-1621 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-02-2020-0083Full text available |
| 9 |
Material Type: Article
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The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb usersInternational journal of contemporary hospitality management, , Vol.30 (3), p.1332-1351 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-09-2016-0504Full text available |
| 10 |
Material Type: Article
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Acceptance and use of mobile banking: an application of UTAUT2Journal of enterprise information management, 2019-02, Vol.32 (1), p.118-151 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 1741-0398 ;EISSN: 1758-7409 ;DOI: 10.1108/JEIM-03-2018-0055Full text available |
| 11 |
Material Type: Article
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Managing Appointment-Based Services in the Presence of Walk-in CustomersManagement science, 2020-02, Vol.66 (2), p.667-686 [Peer Reviewed Journal]COPYRIGHT 2020 Institute for Operations Research and the Management Sciences ;Copyright Institute for Operations Research and the Management Sciences Feb 2020 ;ISSN: 0025-1909 ;EISSN: 1526-5501 ;DOI: 10.1287/mnsc.2018.3239Digital Resources/Online E-Resources |
| 12 |
Material Type: Article
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A Hybrid Genetic Algorithm for Multidepot and Periodic Vehicle Routing ProblemsOperations research, 2012-05, Vol.60 (3), p.611-624 [Peer Reviewed Journal]2012 INFORMS ;2015 INIST-CNRS ;COPYRIGHT 2012 Institute for Operations Research and the Management Sciences ;Copyright Institute for Operations Research and the Management Sciences May/Jun 2012 ;ISSN: 0030-364X ;EISSN: 1526-5463 ;DOI: 10.1287/opre.1120.1048 ;CODEN: OPREAIDigital Resources/Online E-Resources |
| 13 |
Material Type: Article
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Technological, organisational and environmental factors influencing managers’ decision to adopt cloud computing in the UKJournal of enterprise information management, 2015-10, Vol.28 (6), p.788-807 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2015 ;ISSN: 1741-0398 ;EISSN: 1758-7409 ;DOI: 10.1108/JEIM-01-2015-0001Full text available |
| 14 |
Material Type: Article
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Robo-AdvisoryBusiness & information systems engineering, 2018-02, Vol.60 (1), p.81-86 [Peer Reviewed Journal]Business & Information Systems Engineering is a copyright of Springer, (2018). All Rights Reserved. ;ISSN: 2363-7005 ;EISSN: 1867-0202 ;DOI: 10.1007/s12599-018-0521-9Full text available |
| 15 |
Material Type: Article
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Build touchpoints and they will come: transitioning to omnichannel retailingInternational journal of physical distribution & logistics management, 2018-05, Vol.48 (4), p.465-483 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0960-0035 ;EISSN: 1758-664X ;DOI: 10.1108/IJPDLM-09-2016-0276Full text available |
| 16 |
Material Type: Article
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Operationalising IoT for reverse supply: the development of use-visibility measuresSupply chain management, 2016-03, Vol.21 (2), p.228-244 [Peer Reviewed Journal]Authors. Published by Emerald Group Publishing Limited. This work is published under the Creative Commons Attribution (CC BY 3.0) Licence. Anyone may reproduce, distribute, translate and create derivative works of the article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at . ;Authors. Published by Emerald Group Publishing Limited. This work is published under the Creative Commons Attribution (CC BY 3.0) Licence. Anyone may reproduce, distribute, translate and create derivative works of the article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licenses/by/3.0/legalcode . 2016 ;ISSN: 1359-8546 ;EISSN: 1758-6852 ;DOI: 10.1108/SCM-10-2015-0386Full text available |
| 17 |
Material Type: Article
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Optimal Service Time WindowsTransportation science, 2024-03, Vol.58 (2), p.394-411 [Peer Reviewed Journal]Copyright Institute for Operations Research and the Management Sciences Mar/Apr 2024 ;ISSN: 0041-1655 ;EISSN: 1526-5447 ;DOI: 10.1287/trsc.2023.0004Digital Resources/Online E-Resources |
| 18 |
Material Type: Article
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Modelling the readiness factors for agility in healthcare organization: a TISM approachBenchmarking : an international journal, 2019-09, Vol.26 (7), p.2372-2400 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-06-2018-0172Full text available |
| 19 |
Material Type: Article
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Customers’ valuation of time and convenience in e-fulfillmentInternational journal of physical distribution & logistics management, 2019-02, Vol.49 (1), p.75-98 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0960-0035 ;EISSN: 1758-664X ;DOI: 10.1108/IJPDLM-09-2017-0275Full text available |
| 20 |
Material Type: Article
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Thank you but no thank you: the impact of negative moral emotions on customer responses to preferential treatmentEuropean journal of marketing, 2021-11, Vol.55 (12), p.3033-3058 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-06-2019-0448Full text available |
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