Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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1 |
Material Type: Article
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Effect of commitment and customers’ satisfaction on the relationship between service quality and customer retention in rural banks in Makassar, IndonesiaThe Journal of management development, 2018-01, Vol.37 (1), p.53-64 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0262-1711 ;EISSN: 1758-7492 ;DOI: 10.1108/JMD-12-2016-0303Full text available |
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2 |
Material Type: Article
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Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customersJournal of Islamic marketing, 2023-01, Vol.14 (2), p.435-464 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1759-0833 ;EISSN: 1759-0833 ;EISSN: 1759-0841 ;DOI: 10.1108/JIMA-09-2020-0297Full text available |
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3 |
Material Type: Article
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The interrelationship between internal marketing, employee perceived quality and customer satisfaction: A conventional banking perspectiveCogent business & management, 2021, Vol.8 (1), p.1-29 [Peer Reviewed Journal]2021 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. 2021 ;2021 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. This work is licensed under the Creative Commons Attribution License http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2331-1975 ;EISSN: 2331-1975 ;DOI: 10.1080/23311975.2021.1872887Full text available |
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4 |
Material Type: Article
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Key Factors Determining the Expected Benefit of Customers When Using Bank Cards: An Analysis on Millennials and Generation Z in RomaniaSymmetry (Basel), 2019-12, Vol.11 (12), p.1449 [Peer Reviewed Journal]2019 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2073-8994 ;EISSN: 2073-8994 ;DOI: 10.3390/sym11121449Full text available |
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5 |
Material Type: Article
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The roles of employee job satisfaction and organizational commitment in the internal marketing-employee bank identification relationshipInternational journal of bank marketing, 2016-09, Vol.34 (6), p.821-840 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-06-2015-0097Full text available |
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6 |
Material Type: Article
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The Impact of Internal Marketing Practices on Employees’ Job Satisfaction during the COVID-19 Pandemic: The Case of the Saudi Arabian Banking SectorSustainability, 2022-08, Vol.14 (15), p.9301 [Peer Reviewed Journal]2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su14159301Full text available |
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7 |
Material Type: Article
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Marketing bank services to financially vulnerable customers: evidence from an emerging economyInternational journal of bank marketing, 2021-06, Vol.39 (3), p.402-428 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-07-2020-0379Full text available |
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8 |
Material Type: Article
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The efficiency of GCC banks: the role of intellectual capitalEuropean business review, 2020-05, Vol.32 (3), p.383-404 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0955-534X ;EISSN: 1758-7107 ;DOI: 10.1108/EBR-04-2019-0053Full text available |
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9 |
Material Type: Article
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The Relationship between CSR Communication on Social Media, Purchase Intention, and E-WOM in the Banking Sector of an Emerging EconomyJournal of theoretical and applied electronic commerce research, 2021, Vol.16 (4), p.1025-1041 [Peer Reviewed Journal]2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0718-1876 ;EISSN: 0718-1876 ;DOI: 10.3390/jtaer16040058Full text available |
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10 |
Material Type: Article
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Examining customer engagement and brand loyalty in retail banking: The trustworthiness influenceInternational journal of retail & distribution management, 2018-10, Vol.46 (8), p.764-779 [Peer Reviewed Journal]Emerald Publishing Limited 2018 ;ISSN: 0959-0552 ;EISSN: 1758-6690 ;DOI: 10.1108/IJRDM-08-2017-0163Full text available |
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11 |
Material Type: Article
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Moderating the role of religiosity on potential customer intention to deal with Islamic banks in OmanJournal of Islamic marketing, 2022-11, Vol.13 (11), p.2378-2402 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1759-0833 ;EISSN: 1759-0833 ;EISSN: 1759-0841 ;DOI: 10.1108/JIMA-05-2020-0150Full text available |
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12 |
Material Type: Article
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Predicting the intention to use mobile banking in IndiaInternational journal of bank marketing, 2018-04, Vol.36 (2), p.357-378 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-12-2016-0186Full text available |
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13 |
Material Type: Article
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Relationship Marketing Stage of Development in Romanian Banking IndustryAmfiteatru economic, 2016-02, Vol.18 (41), p.199-214 [Peer Reviewed Journal]Copyright Bucharest Academy of Economic Studies, Faculty of Commerce Feb 2016 ;ISSN: 2247-9104 ;ISSN: 1582-9146 ;EISSN: 2247-9104Full text available |
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14 |
Material Type: Article
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Service quality and customer’s satisfaction in Tanzania’s Islamic banks: A case study at People’s Bank of Zanzibar (PBZ)Journal of Islamic marketing, 2018-10, Vol.9 (4), p.884-900 [Peer Reviewed Journal]Emerald Publishing Limited 2018 ;ISSN: 1759-0833 ;EISSN: 1759-0841 ;DOI: 10.1108/JIMA-09-2016-0068Full text available |
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15 |
Material Type: Article
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Antecedents and consequences of bank reputation: a comparison of the United Kingdom and SpainInternational marketing review, 2016-01, Vol.33 (6), p.781-805 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-1335 ;EISSN: 1758-6763 ;DOI: 10.1108/IMR-06-2015-0147Full text available |
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16 |
Material Type: Article
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Quality of service and customer satisfaction: a conjoint analysis for the Nigerian bank customersInternational journal of bank marketing, 2016-01, Vol.34 (6), p.841-867 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-04-2015-0062Full text available |
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17 |
Material Type: Article
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Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approachInternational journal of bank marketing, 2022-02, Vol.40 (1), p.87-109 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-06-2021-0216Full text available |
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18 |
Material Type: Article
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An Analysis of Customer Satisfaction Levels in Islamic Banks Based on Marketing Mix as a Measurement ToolAnnals of the Romanian society for cell biology, 2021-01, Vol.25 (1), p.2004-2011Copyright "Vasile Goldis" Western University Arad, Romania 2021 ;ISSN: 2067-3019 ;EISSN: 2067-8282Full text available |
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19 |
Material Type: Article
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Social ripple: Unraveling the impact of customer relationship management via social media on consumer emotions and behaviorSocial behavior and personality, 2023-01, Vol.51 (10), p.1-12 [Peer Reviewed Journal]Copyright Scientific Journal Publishers Ltd 2023 ;ISSN: 0301-2212 ;EISSN: 1179-6391 ;DOI: 10.2224/sbp.12716www.sbp-journal.comFull text available |
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20 |
Material Type: Article
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Effects of internal marketing on job satisfaction in the banking sectorInternational journal of bank marketing, 2019-06, Vol.37 (5), p.1313-1333 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-07-2018-0190Full text available |