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Customer Services
| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
|---|---|---|---|
| 1 |
Material Type: Article
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Influence of consumers’ perceived risk on consumers’ online purchase intentionJournal of research in interactive marketing, 2018-10, Vol.12 (3), p.309-327 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 2040-7122 ;EISSN: 2040-7130 ;DOI: 10.1108/JRIM-11-2017-0100Full text available |
| 2 |
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Purchase intention in social commerce: An empirical examination of perceived value and social awarenessLibrary hi tech, 2018-10, Vol.36 (4), p.583-604 [Peer Reviewed Journal]Emerald Publishing Limited 2018 ;ISSN: 0737-8831 ;EISSN: 2054-166X ;DOI: 10.1108/LHT-01-2018-0007Full text available |
| 3 |
Material Type: Article
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Purchase intention of Indian customers: a study on solar PV technologyInternational journal of energy sector management, 2022-07, Vol.16 (5), p.946-964 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1750-6220 ;EISSN: 1750-6239 ;DOI: 10.1108/IJESM-04-2021-0017Full text available |
| 4 |
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Technology readiness and e-service quality – impact on purchase intention and loyaltyMarketing intelligence & planning, 2022-03, Vol.40 (2), p.242-255Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0263-4503 ;EISSN: 1758-8049 ;DOI: 10.1108/MIP-06-2021-0196Full text available |
| 5 |
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Understanding Purchase Intention During Product-Harm Crises: Moderating Effects of Perceived Corporate Ability and Corporate Social ResponsibilityJournal of business ethics, 2011-09, Vol.102 (3), p.455-471 [Peer Reviewed Journal]2011 Springer ;Springer Science+Business Media B.V. 2011 ;ISSN: 0167-4544 ;EISSN: 1573-0697 ;DOI: 10.1007/s10551-011-0824-y ;CODEN: JBUEDJFull text available |
| 6 |
Material Type: Article
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THE INFLUENCE OF PERCEIVED PRICE AND QUALITY OF DELIVERY ON ONLINE REPEAT PURCHASE INTENTION: THE EVIDENCE FROM VIETNAMESE PURCHASERSCogent business & management, 2023-12, Vol.10 (1) [Peer Reviewed Journal]2023 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. 2023 ;2023 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. This work is licensed under the Creative Commons Attribution License http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2331-1975 ;EISSN: 2331-1975 ;DOI: 10.1080/23311975.2023.2173838Full text available |
| 7 |
Material Type: Article
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The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediatorsInformation systems and e-business management, 2012-12, Vol.10 (4), p.549-570 [Peer Reviewed Journal]Springer-Verlag 2011 ;Springer-Verlag Berlin Heidelberg 2012 ;ISSN: 1617-9846 ;EISSN: 1617-9854 ;DOI: 10.1007/s10257-011-0181-5Full text available |
| 8 |
Material Type: Article
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The influence of corporate image, relationship marketing, and trust on purchase intention: the moderating effects of word-of-mouthTourism review (Association internationale d'experts scientifiques du tourisme), 2010-09, Vol.65 (3), p.16-34 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2010 ;ISSN: 1660-5373 ;EISSN: 1759-8451 ;DOI: 10.1108/16605371011083503Full text available |
| 9 |
Material Type: Article
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Consumer purchase intention of social enterprise products: mediating role of emotional valueSocial enterprise journal, 2022-11, Vol.18 (4), p.691-710 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1750-8614 ;EISSN: 1750-8533 ;DOI: 10.1108/SEJ-02-2022-0019Full text available |
| 10 |
Material Type: Article
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Investigating community members’ purchase intention on Facebook fan page: From a dualistic perspective of trust relationshipsIndustrial management + data systems, 2017-01, Vol.117 (5), p.766-800 [Peer Reviewed Journal]Emerald Publishing Limited 2017 ;ISSN: 0263-5577 ;EISSN: 1758-5783 ;DOI: 10.1108/IMDS-05-2016-0180Full text available |
| 11 |
Material Type: Article
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Hotel website quality, perceived flow, customer satisfaction and purchase intentionJournal of hospitality and tourism technology, , Vol.7 (2), p.213-228Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 1757-9880 ;EISSN: 1757-9899 ;DOI: 10.1108/JHTT-02-2016-0010Full text available |
| 12 |
Material Type: Article
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The interplay between eWOM information and purchase intention on social media: Through the lens of IAM and TAM theoryPloS one, 2022-09, Vol.17 (9), p.e0272926-e0272926 [Peer Reviewed Journal]COPYRIGHT 2022 Public Library of Science ;2022 Rahaman et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;2022 Rahaman et al 2022 Rahaman et al ;ISSN: 1932-6203 ;EISSN: 1932-6203 ;DOI: 10.1371/journal.pone.0272926 ;PMID: 36067142Full text available |
| 13 |
Material Type: Article
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Understanding Consumers’ Purchase Intention for Online Paid Knowledge: A Customer Value PerspectiveSustainability (Basel, Switzerland), 2019-10, Vol.11 (19), p.5420 [Peer Reviewed Journal]2019. This work is licensed under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su11195420Full text available |
| 14 |
Material Type: Article
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The impact of positive valence and negative valence on social commerce purchase intentionInformation technology & people (West Linn, Or.), 2020-03, Vol.33 (2), p.774-791 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 0959-3845 ;EISSN: 1758-5813 ;DOI: 10.1108/ITP-02-2018-0099Full text available |
| 15 |
Material Type: Article
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What Makes GO-JEK Go in Indonesia? The Influences of Social Media Marketing Activities on Purchase IntentionJournal of theoretical and applied electronic commerce research, 2022-03, Vol.17 (1), p.89-103 [Peer Reviewed Journal]2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0718-1876 ;EISSN: 0718-1876 ;DOI: 10.3390/jtaer17010005Full text available |
| 16 |
Material Type: Article
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Factors affecting eWOM credibility, information adoption and purchase intention on Generation Y: a case from ThailandJournal of enterprise information management, 2021-04, Vol.34 (3), p.838-859 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1741-0398 ;EISSN: 1758-7409 ;DOI: 10.1108/JEIM-04-2019-0118Full text available |
| 17 |
Material Type: Article
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Consumer confusion moderates the inertia-purchase intention relationshipSocial behavior and personality, 2018-03, Vol.46 (3), p.387-394 [Peer Reviewed Journal]COPYRIGHT 2018 Scientific Journal Publishers, Ltd. ;COPYRIGHT 2018 Scientific Journal Publishers, Ltd. ;Copyright Scientific Journal Publishers Ltd 2018 ;ISSN: 0301-2212 ;EISSN: 1179-6391 ;DOI: 10.2224/sbp.6792Full text available |
| 18 |
Material Type: Article
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Lovemarks and effect of in-flight product performance on airline passengers' purchase intentionSocial behavior and personality, 2020-04, Vol.48 (4), p.1-10 [Peer Reviewed Journal]COPYRIGHT 2020 Scientific Journal Publishers, Ltd. ;COPYRIGHT 2020 Scientific Journal Publishers, Ltd. ;Copyright Scientific Journal Publishers Ltd 2020 ;ISSN: 0301-2212 ;EISSN: 1179-6391 ;DOI: 10.2224/sbp.8721Full text available |
| 19 |
Material Type: Article
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The Effects of Perceived Risk, Brand Credibility and Past Experience on Purchase Intention in the Airbnb ContextSustainability (Basel, Switzerland), 2020-06, Vol.12 (12), p.5212 [Peer Reviewed Journal]2020. This work is licensed under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su12125212Full text available |
| 20 |
Material Type: Article
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Near-shoring versus far-shoring: effects on customer perceived quality and purchase intentionTQM journal, 2022-11, Vol.34 (5), p.1416-1431 [Peer Reviewed Journal]Emerald Publishing Limited ;ISSN: 1754-2731 ;EISSN: 1754-274X ;DOI: 10.1108/TQM-05-2021-0132Full text available |
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