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Results 1 - 20 of 297  for All Library Resources

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Refined by: subject: Customer Satisfaction remove subject: Perceptions remove subject: Studies remove
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1
The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators
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Article
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The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators

Information systems and e-business management, 2012-12, Vol.10 (4), p.549-570 [Peer Reviewed Journal]

Springer-Verlag 2011 ;Springer-Verlag Berlin Heidelberg 2012 ;ISSN: 1617-9846 ;EISSN: 1617-9854 ;DOI: 10.1007/s10257-011-0181-5

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2
Worth the Price of Admission? The Mediating Effect of Perceived Value on Ticket Purchase Intention
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Article
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Worth the Price of Admission? The Mediating Effect of Perceived Value on Ticket Purchase Intention

Sport marketing quarterly, 2018-03, Vol.27 (1), p.44-57 [Peer Reviewed Journal]

COPYRIGHT 2018 Fitness Information Technology Inc. ;Copyright Fitness Information Technology, A Division of ICPE West Virginia University Mar 2018 ;ISSN: 1061-6934 ;EISSN: 1557-2528 ;DOI: 10.32731/SMQ.271.032018.04

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3
Makeup or mask: makeup’s effect on salesperson trustworthiness
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Article
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Makeup or mask: makeup’s effect on salesperson trustworthiness

The Journal of consumer marketing, 2020-04, Vol.37 (3), p.271-277 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-02-2019-3101

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4
Predicting customer experience and discretionary behaviors of bank customers in India
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Article
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Predicting customer experience and discretionary behaviors of bank customers in India

International journal of bank marketing, 2018-06, Vol.36 (4), p.701-725 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-06-2017-0121

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5
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
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Article
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Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn

Journal of the Academy of Marketing Science, 2000, Vol.28 (1), p.67-85 [Peer Reviewed Journal]

Copyright Sage Publications, Inc. Winter 2000 ;Academy of Marketing Science 2000. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1177/0092070300281007 ;CODEN: JAMSDE

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6
Does traveler satisfaction differ in various travel group compositions?
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Article
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Does traveler satisfaction differ in various travel group compositions?

International journal of contemporary hospitality management, 2018-03, Vol.30 (3), p.1663-1685 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-03-2017-0171

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7
Airline customer satisfaction and loyalty: impact of in-flight service quality
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Article
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Airline customer satisfaction and loyalty: impact of in-flight service quality

Service business, 2009-09, Vol.3 (3), p.293-307 [Peer Reviewed Journal]

Springer-Verlag 2009 ;ISSN: 1862-8516 ;EISSN: 1862-8508 ;DOI: 10.1007/s11628-009-0068-4

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8
Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty
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Article
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Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty

Journal of research in interactive marketing, 2017-08, Vol.11 (3), p.246-267 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 2040-7122 ;EISSN: 2040-7130 ;DOI: 10.1108/JRIM-04-2017-0022

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9
Service quality and behavioural intentions in broadband services selection
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Article
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Service quality and behavioural intentions in broadband services selection

Marketing intelligence & planning, 2014-01, Vol.32 (4), p.455-474

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2014 ;ISSN: 0263-4503 ;EISSN: 1758-8049 ;DOI: 10.1108/MIP-06-2013-0093

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10
Service quality and customers’ purchase intentions: an empirical study of the Indian banking sector
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Article
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Service quality and customers’ purchase intentions: an empirical study of the Indian banking sector

International journal of bank marketing, 2013-01, Vol.31 (7), p.529-543 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2013 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-02-2013-0009

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11
role of perceived product quality and overall satisfaction on purchase intentions
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Article
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role of perceived product quality and overall satisfaction on purchase intentions

International journal of consumer studies, 2006-03, Vol.30 (2), p.207-217 [Peer Reviewed Journal]

2005 Blackwell Publishing Ltd ;ISSN: 1470-6423 ;EISSN: 1470-6431 ;DOI: 10.1111/j.1470-6431.2005.00477.x

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12
Exploring key antecedents of purchase intentions within different services
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Article
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Exploring key antecedents of purchase intentions within different services

The Journal of services marketing, 2014-10, Vol.28 (7), p.595-606 [Peer Reviewed Journal]

Emerald Group Publishing Limited 2014 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-01-2013-0025

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13
Customers' purchase intentions as a reflection of price perception
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Article
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Customers' purchase intentions as a reflection of price perception

The journal of product & brand management, 2008-05, Vol.17 (3), p.188-196 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2008 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/10610420810875106

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14
Customers repurchase intention formation in e-commerce
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Article
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Customers repurchase intention formation in e-commerce

South African journal of information management, 2016-01, Vol.18 (1), p.1-e9 [Peer Reviewed Journal]

COPYRIGHT 2016 African Online Scientific Information Systems (Pty) Ltd t/a AOSIS ;Copyright AOSIS (Pty) Ltd 2016 ;ISSN: 2078-1865 ;EISSN: 1560-683X ;DOI: 10.4102/sajim.v18i1.712

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15
Green products and corporate strategy: an empirical investigation
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Article
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Green products and corporate strategy: an empirical investigation

Society and business review, 2006-05, Vol.1 (2), p.144-157 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2006 ;ISSN: 1746-5680 ;EISSN: 1746-5699 ;DOI: 10.1108/17465680610669825

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16
Niches at the edges: price-value tradeoff, consumer behavior, and marketing strategy
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Article
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Niches at the edges: price-value tradeoff, consumer behavior, and marketing strategy

The journal of product & brand management, 2009-04, Vol.18 (2), p.136-142 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2009 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/10610420910949031

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17
The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
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Article
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The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior

International journal of retail & distribution management, 2008-10, Vol.36 (11), p.901-918 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2008 ;ISSN: 0959-0552 ;EISSN: 1758-6690 ;DOI: 10.1108/09590550810911674 ;CODEN: IRDMEQ

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18
A PERCEPÇÃO DA SATISFAÇÃO PELOS CLIENTES DE MARCAS PRÓPRIAS/THE PERCEPTION OF CUSTOMERS' SATISFACTION OF PRIVATE LABELS
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Article
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A PERCEPÇÃO DA SATISFAÇÃO PELOS CLIENTES DE MARCAS PRÓPRIAS/THE PERCEPTION OF CUSTOMERS' SATISFACTION OF PRIVATE LABELS

Revista Pensamento Contemporâneo em Administração, 2016-10, Vol.10 (4), p.114 [Peer Reviewed Journal]

Copyright Universidade Federal Fluminense, Faculdade de Administração, Ciências Contábeis e Turismo Oct-Dec 2016 ;EISSN: 1982-2596 ;DOI: 10.12712/rpca.v10i4.690

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19
Impact of service quality and trust on repurchase intentions – the case of Pakistan airline industry
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Article
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Impact of service quality and trust on repurchase intentions – the case of Pakistan airline industry

Asia Pacific journal of marketing and logistics, 2017-01, Vol.29 (5), p.1136-1159 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-10-2016-0192

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20
Customer perceptions of e-service quality in online shopping
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Article
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Customer perceptions of e-service quality in online shopping

International journal of retail & distribution management, 2005-02, Vol.33 (2), p.161-176 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Copyright MCB UP Limited (MCB) 2005 ;ISSN: 0959-0552 ;EISSN: 1758-6690 ;DOI: 10.1108/09590550510581485 ;CODEN: IRDMEQ

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