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1
Embracing the employee orientation: does customer relationship matter in brand building?
Embracing the employee orientation: does customer relationship matter in brand building?
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Embracing the employee orientation: does customer relationship matter in brand building?

Benchmarking : an international journal, 2022-02, Vol.29 (2), p.411-433 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0614

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2
Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry
Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry
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Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry

Amfiteatru economic, 2022-02, Vol.24 (59), p.268-288 [Peer Reviewed Journal]

2022. This work is published under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 1582-9146 ;ISSN: 2247-9104 ;EISSN: 2247-9104 ;DOI: 10.24818/EA/2022/59/268

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3
Brand experience and customer citizenship behavior: the role of brand relationship quality
Brand experience and customer citizenship behavior: the role of brand relationship quality
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Brand experience and customer citizenship behavior: the role of brand relationship quality

The Journal of consumer marketing, 2017-01, Vol.34 (3), p.268-280 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2017 ;ISSN: 0736-3761 ;EISSN: 2052-1200 ;DOI: 10.1108/JCM-02-2016-1726

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4
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theory
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theory
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Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theory

Asia Pacific journal of marketing and logistics, 2022-11, Vol.34 (10), p.2237-2268 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1355-5855 ;EISSN: 1758-4248 ;DOI: 10.1108/APJML-01-2021-0027

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5
Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
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Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience

Journal of business and psychology, 2020-04, Vol.35 (2), p.223-240 [Peer Reviewed Journal]

Springer Science+Business Media, LLC, part of Springer Nature 2019 ;Journal of Business and Psychology is a copyright of Springer, (2019). All Rights Reserved. ;ISSN: 0889-3268 ;EISSN: 1573-353X ;DOI: 10.1007/s10869-019-09621-2

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6
Customer win-back: the role of attributions and perceptions in customers’ willingness to return
Customer win-back: the role of attributions and perceptions in customers’ willingness to return
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Customer win-back: the role of attributions and perceptions in customers’ willingness to return

Journal of the Academy of Marketing Science, 2016-03, Vol.44 (2), p.218-240 [Peer Reviewed Journal]

Academy of Marketing Science 2015 ;COPYRIGHT 2016 Springer ;Academy of Marketing Science 2016 ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-015-0453-6 ;CODEN: JAMSDE

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7
Brand love: the emotional bridge between experience and engagement, generation-M perspective
Brand love: the emotional bridge between experience and engagement, generation-M perspective
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Brand love: the emotional bridge between experience and engagement, generation-M perspective

The journal of product & brand management, 2019-03, Vol.28 (2), p.200-215 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 1061-0421 ;EISSN: 2054-1643 ;DOI: 10.1108/JPBM-04-2018-1852

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8
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
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Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness

European journal of innovation management, 2021-05, Vol.24 (2), p.533-552 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1460-1060 ;EISSN: 1758-7115 ;DOI: 10.1108/EJIM-08-2019-0233

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9
The Role of Big Data and Predictive Analytics in Retailing
The Role of Big Data and Predictive Analytics in Retailing
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The Role of Big Data and Predictive Analytics in Retailing

Journal of retailing, 2017-03, Vol.93 (1), p.79-95 [Peer Reviewed Journal]

2017 New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2016.12.004 ;CODEN: JLREA3

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10
Social media engagement behavior: A framework for engaging customers through social media content
Social media engagement behavior: A framework for engaging customers through social media content
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Social media engagement behavior: A framework for engaging customers through social media content

European journal of marketing, 2019-10, Vol.53 (10), p.2213-2243 [Peer Reviewed Journal]

Emerald Publishing Limited 2019 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-03-2017-0182

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11
Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market
Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market
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Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market

Management decision, 2022-02, Vol.60 (2), p.399-425 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0025-1747 ;EISSN: 1758-6070 ;DOI: 10.1108/MD-12-2019-1732

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12
Role of customers in circular business models
Role of customers in circular business models
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Role of customers in circular business models

Journal of business research, 2021-04, Vol.127, p.35 [Peer Reviewed Journal]

ISSN: 1873-7978 ;ISSN: 0148-2963 ;EISSN: 1873-7978 ;DOI: 10.1016/j.jbusres.2020.12.053

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13
Customer-Base Concentration: Implications for Firm Performance and Capital Markets
Customer-Base Concentration: Implications for Firm Performance and Capital Markets
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Customer-Base Concentration: Implications for Firm Performance and Capital Markets

The Accounting review, 2012-03, Vol.87 (2), p.363-392 [Peer Reviewed Journal]

2012 American Accounting Association ;Copyright American Accounting Association Mar 2012 ;ISSN: 0001-4826 ;EISSN: 1558-7967 ;DOI: 10.2308/accr-10198 ;CODEN: ACRVAS

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14
Nature of brand love: examining its variable effect on engagement and well-being
Nature of brand love: examining its variable effect on engagement and well-being
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Article 		Add to My Research

Nature of brand love: examining its variable effect on engagement and well-being

The journal of brand management, 2020-05, Vol.27 (3), p.284-299 [Peer Reviewed Journal]

Springer Nature Limited 2019 ;Springer Nature Limited 2019. ;ISSN: 1350-231X ;EISSN: 1479-1803 ;DOI: 10.1057/s41262-019-00179-1

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15
The relationship between servitization and product customization strategies
The relationship between servitization and product customization strategies
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The relationship between servitization and product customization strategies

International journal of operations & production management, 2019-05, Vol.39 (3), p.454-474 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-03-2018-0177

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16
Implementing social customer relationship management: A process framework and implications in tourism and hospitality
Implementing social customer relationship management: A process framework and implications in tourism and hospitality
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Article 		Add to My Research

Implementing social customer relationship management: A process framework and implications in tourism and hospitality

International journal of contemporary hospitality management, 2018-09, Vol.30 (7), p.2698-2726 [Peer Reviewed Journal]

Emerald Publishing Limited 2018 ;ISSN: 0959-6119 ;EISSN: 1757-1049 ;DOI: 10.1108/IJCHM-10-2015-0536

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17
Executing on a customer engagement strategy
Executing on a customer engagement strategy
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Executing on a customer engagement strategy

Journal of the Academy of Marketing Science, 2017-05, Vol.45 (3), p.289-293 [Peer Reviewed Journal]

Academy of Marketing Science 2017 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-016-0513-6 ;CODEN: JAMSDE

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18
Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses
Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses
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Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses

European journal of marketing, 2023-03, Vol.57 (4), p.957-986 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-03-2021-0220

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19
Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach
Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach
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Article 		Add to My Research

Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach

Benchmarking : an international journal, 2023-01, Vol.30 (1), p.1-22 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-12-2020-0650

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20
Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior
Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior
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Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior

Benchmarking : an international journal, 2021-10, Vol.28 (8), p.2561-2579 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 1463-5771 ;EISSN: 1758-4094 ;DOI: 10.1108/BIJ-08-2020-0398

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