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1
Effect of commitment and customers’ satisfaction on the relationship between service quality and customer retention in rural banks in Makassar, Indonesia
Effect of commitment and customers’ satisfaction on the relationship between service quality and customer retention in rural banks in Makassar, Indonesia
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Effect of commitment and customers’ satisfaction on the relationship between service quality and customer retention in rural banks in Makassar, Indonesia

The Journal of management development, 2018-01, Vol.37 (1), p.53-64 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0262-1711 ;EISSN: 1758-7492 ;DOI: 10.1108/JMD-12-2016-0303

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2
Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers
Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers
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Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers

Journal of Islamic marketing, 2023-01, Vol.14 (2), p.435-464 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1759-0833 ;EISSN: 1759-0833 ;EISSN: 1759-0841 ;DOI: 10.1108/JIMA-09-2020-0297

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3
The interrelationship between internal marketing, employee perceived quality and customer satisfaction: A conventional banking perspective
The interrelationship between internal marketing, employee perceived quality and customer satisfaction: A conventional banking perspective
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The interrelationship between internal marketing, employee perceived quality and customer satisfaction: A conventional banking perspective

Cogent business & management, 2021, Vol.8 (1), p.1-29 [Peer Reviewed Journal]

2021 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. 2021 ;2021 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. This work is licensed under the Creative Commons Attribution License http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2331-1975 ;EISSN: 2331-1975 ;DOI: 10.1080/23311975.2021.1872887

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4
Key Factors Determining the Expected Benefit of Customers When Using Bank Cards: An Analysis on Millennials and Generation Z in Romania
Key Factors Determining the Expected Benefit of Customers When Using Bank Cards: An Analysis on Millennials and Generation Z in Romania
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Key Factors Determining the Expected Benefit of Customers When Using Bank Cards: An Analysis on Millennials and Generation Z in Romania

Symmetry (Basel), 2019-12, Vol.11 (12), p.1449 [Peer Reviewed Journal]

2019 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2073-8994 ;EISSN: 2073-8994 ;DOI: 10.3390/sym11121449

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5
The roles of employee job satisfaction and organizational commitment in the internal marketing-employee bank identification relationship
The roles of employee job satisfaction and organizational commitment in the internal marketing-employee bank identification relationship
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The roles of employee job satisfaction and organizational commitment in the internal marketing-employee bank identification relationship

International journal of bank marketing, 2016-09, Vol.34 (6), p.821-840 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-06-2015-0097

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6
The Impact of Internal Marketing Practices on Employees’ Job Satisfaction during the COVID-19 Pandemic: The Case of the Saudi Arabian Banking Sector
The Impact of Internal Marketing Practices on Employees’ Job Satisfaction during the COVID-19 Pandemic: The Case of the Saudi Arabian Banking Sector
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The Impact of Internal Marketing Practices on Employees’ Job Satisfaction during the COVID-19 Pandemic: The Case of the Saudi Arabian Banking Sector

Sustainability, 2022-08, Vol.14 (15), p.9301 [Peer Reviewed Journal]

2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su14159301

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7
Marketing bank services to financially vulnerable customers: evidence from an emerging economy
Marketing bank services to financially vulnerable customers: evidence from an emerging economy
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Marketing bank services to financially vulnerable customers: evidence from an emerging economy

International journal of bank marketing, 2021-06, Vol.39 (3), p.402-428 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-07-2020-0379

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8
The efficiency of GCC banks: the role of intellectual capital
The efficiency of GCC banks: the role of intellectual capital
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The efficiency of GCC banks: the role of intellectual capital

European business review, 2020-05, Vol.32 (3), p.383-404 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0955-534X ;EISSN: 1758-7107 ;DOI: 10.1108/EBR-04-2019-0053

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9
The Relationship between CSR Communication on Social Media, Purchase Intention, and E-WOM in the Banking Sector of an Emerging Economy
The Relationship between CSR Communication on Social Media, Purchase Intention, and E-WOM in the Banking Sector of an Emerging Economy
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The Relationship between CSR Communication on Social Media, Purchase Intention, and E-WOM in the Banking Sector of an Emerging Economy

Journal of theoretical and applied electronic commerce research, 2021, Vol.16 (4), p.1025-1041 [Peer Reviewed Journal]

2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0718-1876 ;EISSN: 0718-1876 ;DOI: 10.3390/jtaer16040058

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10
Examining customer engagement and brand loyalty in retail banking: The trustworthiness influence
Examining customer engagement and brand loyalty in retail banking: The trustworthiness influence
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Examining customer engagement and brand loyalty in retail banking: The trustworthiness influence

International journal of retail & distribution management, 2018-10, Vol.46 (8), p.764-779 [Peer Reviewed Journal]

Emerald Publishing Limited 2018 ;ISSN: 0959-0552 ;EISSN: 1758-6690 ;DOI: 10.1108/IJRDM-08-2017-0163

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11
Moderating the role of religiosity on potential customer intention to deal with Islamic banks in Oman
Moderating the role of religiosity on potential customer intention to deal with Islamic banks in Oman
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Moderating the role of religiosity on potential customer intention to deal with Islamic banks in Oman

Journal of Islamic marketing, 2022-11, Vol.13 (11), p.2378-2402 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1759-0833 ;EISSN: 1759-0833 ;EISSN: 1759-0841 ;DOI: 10.1108/JIMA-05-2020-0150

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12
Predicting the intention to use mobile banking in India
Predicting the intention to use mobile banking in India
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Predicting the intention to use mobile banking in India

International journal of bank marketing, 2018-04, Vol.36 (2), p.357-378 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-12-2016-0186

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13
Relationship Marketing Stage of Development in Romanian Banking Industry
Relationship Marketing Stage of Development in Romanian Banking Industry
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Relationship Marketing Stage of Development in Romanian Banking Industry

Amfiteatru economic, 2016-02, Vol.18 (41), p.199-214 [Peer Reviewed Journal]

Copyright Bucharest Academy of Economic Studies, Faculty of Commerce Feb 2016 ;ISSN: 2247-9104 ;ISSN: 1582-9146 ;EISSN: 2247-9104

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14
Service quality and customer’s satisfaction in Tanzania’s Islamic banks: A case study at People’s Bank of Zanzibar (PBZ)
Service quality and customer’s satisfaction in Tanzania’s Islamic banks: A case study at People’s Bank of Zanzibar (PBZ)
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Service quality and customer’s satisfaction in Tanzania’s Islamic banks: A case study at People’s Bank of Zanzibar (PBZ)

Journal of Islamic marketing, 2018-10, Vol.9 (4), p.884-900 [Peer Reviewed Journal]

Emerald Publishing Limited 2018 ;ISSN: 1759-0833 ;EISSN: 1759-0841 ;DOI: 10.1108/JIMA-09-2016-0068

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15
Antecedents and consequences of bank reputation: a comparison of the United Kingdom and Spain
Antecedents and consequences of bank reputation: a comparison of the United Kingdom and Spain
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Antecedents and consequences of bank reputation: a comparison of the United Kingdom and Spain

International marketing review, 2016-01, Vol.33 (6), p.781-805 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-1335 ;EISSN: 1758-6763 ;DOI: 10.1108/IMR-06-2015-0147

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16
Quality of service and customer satisfaction: a conjoint analysis for the Nigerian bank customers
Quality of service and customer satisfaction: a conjoint analysis for the Nigerian bank customers
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Quality of service and customer satisfaction: a conjoint analysis for the Nigerian bank customers

International journal of bank marketing, 2016-01, Vol.34 (6), p.841-867 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-04-2015-0062

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17
Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach
Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach
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Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach

International journal of bank marketing, 2022-02, Vol.40 (1), p.87-109 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-06-2021-0216

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18
An Analysis of Customer Satisfaction Levels in Islamic Banks Based on Marketing Mix as a Measurement Tool
An Analysis of Customer Satisfaction Levels in Islamic Banks Based on Marketing Mix as a Measurement Tool
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An Analysis of Customer Satisfaction Levels in Islamic Banks Based on Marketing Mix as a Measurement Tool

Annals of the Romanian society for cell biology, 2021-01, Vol.25 (1), p.2004-2011

Copyright "Vasile Goldis" Western University Arad, Romania 2021 ;ISSN: 2067-3019 ;EISSN: 2067-8282

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19
Social ripple: Unraveling the impact of customer relationship management via social media on consumer emotions and behavior
Social ripple: Unraveling the impact of customer relationship management via social media on consumer emotions and behavior
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Social ripple: Unraveling the impact of customer relationship management via social media on consumer emotions and behavior

Social behavior and personality, 2023-01, Vol.51 (10), p.1-12 [Peer Reviewed Journal]

Copyright Scientific Journal Publishers Ltd 2023 ;ISSN: 0301-2212 ;EISSN: 1179-6391 ;DOI: 10.2224/sbp.12716www.sbp-journal.com

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20
Effects of internal marketing on job satisfaction in the banking sector
Effects of internal marketing on job satisfaction in the banking sector
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Effects of internal marketing on job satisfaction in the banking sector

International journal of bank marketing, 2019-06, Vol.37 (5), p.1313-1333 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2019 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-07-2018-0190

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