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1
Ensuring Consumer Satisfaction of Products in the Quality System of the Enterprise Based on the Application of the “Consumer's Risks” method
Ensuring Consumer Satisfaction of Products in the Quality System of the Enterprise Based on the Application of the “Consumer's Risks” method
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Ensuring Consumer Satisfaction of Products in the Quality System of the Enterprise Based on the Application of the “Consumer's Risks” method

SHS Web of Conferences, 2021, Vol.93, p.3006 [Peer Reviewed Journal]

2021. This work is licensed under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2261-2424 ;ISSN: 2416-5182 ;EISSN: 2261-2424 ;DOI: 10.1051/shsconf/20219303006

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2
How Do Customers React When Their Requests Are Evaluated by Algorithms?
How Do Customers React When Their Requests Are Evaluated by Algorithms?
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How Do Customers React When Their Requests Are Evaluated by Algorithms?

MIT Sloan management review, 2022-04, Vol.63 (3), p.1-3 [Peer Reviewed Journal]

Copyright Massachusetts Institute of Technology, Cambridge, MA Spring 2022 ;ISSN: 1532-9194 ;EISSN: 1532-8937

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3
Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems
Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems
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Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems

The International journal of quality & reliability management, 2018-01, Vol.35 (6), p.1195-1214 [Peer Reviewed Journal]

ISSN: 0265-671X ;EISSN: 1758-6682 ;DOI: 10.1108/IJQRM-02-2017-0031

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4
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

International journal of bank marketing, 2016-05, Vol.34 (3), p.280-306 [Peer Reviewed Journal]

Emerald Group Publishing Limited ;Emerald Group Publishing Limited 2016 ;ISSN: 0265-2323 ;EISSN: 1758-5937 ;DOI: 10.1108/IJBM-10-2014-0139

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5
Managing Consumer Behaviour. Visitor Satisfaction Regarding the Tourist Offer in Berzasca
Managing Consumer Behaviour. Visitor Satisfaction Regarding the Tourist Offer in Berzasca
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Managing Consumer Behaviour. Visitor Satisfaction Regarding the Tourist Offer in Berzasca

Robotică şi management (Reșița), 2022-12, Vol.27 (2), p.44-49 [Peer Reviewed Journal]

ISSN: 1453-2069 ;EISSN: 2359-9855 ;DOI: 10.24193/rm.2022.2.7

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6
Loyalty Formation for Different Customer Journey Segments
Loyalty Formation for Different Customer Journey Segments
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Loyalty Formation for Different Customer Journey Segments

Journal of retailing, 2019-09, Vol.95 (3), p.9-29 [Peer Reviewed Journal]

2019 ;Copyright Elsevier Limited Sep 2019 ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2019.05.001

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7
The impact of service quality attributes of beauty parlors towards customer loyalty through customer satisfaction and trust
The impact of service quality attributes of beauty parlors towards customer loyalty through customer satisfaction and trust
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The impact of service quality attributes of beauty parlors towards customer loyalty through customer satisfaction and trust

JPPI (Jurnal Penelitian Pendidikan Indonesia) (Online), 2022-09, Vol.8 (3), p.817-827 [Peer Reviewed Journal]

ISSN: 2477-8524 ;EISSN: 2502-8103 ;DOI: 10.29210/020221574

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8
Is Customer Satisfaction Enough for Software Quality?
Is Customer Satisfaction Enough for Software Quality?
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Is Customer Satisfaction Enough for Software Quality?

International Journal of Computer Science and Software Engineering, 2019-02, Vol.8 (2), p.40-47

EISSN: 2409-4285

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9
Analysis of Customer Satisfaction to Internal Ambiance of Vehicles using Predictive Analytic Modeling
Analysis of Customer Satisfaction to Internal Ambiance of Vehicles using Predictive Analytic Modeling
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Analysis of Customer Satisfaction to Internal Ambiance of Vehicles using Predictive Analytic Modeling

Sustainable business and society in emerging economies, 2022-03, Vol.4 (1) [Peer Reviewed Journal]

ISSN: 2708-2504 ;EISSN: 2708-2172 ;DOI: 10.26710/sbsee.v4i1.2227

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10
Profile, quality of life and the client satisfaction of beneficiaries registered under rashtriya bal swasthya karyakram
Profile, quality of life and the client satisfaction of beneficiaries registered under rashtriya bal swasthya karyakram
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Profile, quality of life and the client satisfaction of beneficiaries registered under rashtriya bal swasthya karyakram

Indian journal of community medicine, 2022-10, Vol.47 (4), p.567 [Peer Reviewed Journal]

COPYRIGHT 2022 Medknow Publications and Media Pvt. Ltd. ;ISSN: 0970-0218 ;EISSN: 1998-3581

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11
Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?
Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?
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Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?

Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers, 2021

info:eu-repo/semantics/openAccess

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12
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di UPTD Laboratorium Kesehatan Provinsi Jawa Barat
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di UPTD Laboratorium Kesehatan Provinsi Jawa Barat
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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di UPTD Laboratorium Kesehatan Provinsi Jawa Barat

Jurnal Pendidikan dan Kewirausahaan, 2021-11, Vol.9 (2), p.486-492 [Peer Reviewed Journal]

ISSN: 2302-0008 ;EISSN: 2623-1964 ;DOI: 10.47668/pkwu.v9i2.315

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13
Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?
Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?
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Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?

Journal of retailing, 2019-03, Vol.95 (1), p.10-23 [Peer Reviewed Journal]

2018 New York University ;2018. New York University ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/j.jretai.2018.10.003

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14
Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification Problem
Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification Problem
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Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification Problem

Technologies (Basel), 2021-12, Vol.9 (4), p.81 [Peer Reviewed Journal]

2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2227-7080 ;EISSN: 2227-7080 ;DOI: 10.3390/technologies9040081

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15
Analysis of public service cauldron on customer satisfaction at bank Republik Indonesia Kefamenanu branch
Analysis of public service cauldron on customer satisfaction at bank Republik Indonesia Kefamenanu branch
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Analysis of public service cauldron on customer satisfaction at bank Republik Indonesia Kefamenanu branch

JPPI (Jurnal Penelitian Pendidikan Indonesia) (Online), 2023-06, Vol.9 (2), p.980 [Peer Reviewed Journal]

ISSN: 2477-8524 ;EISSN: 2502-8103 ;DOI: 10.29210/020231758

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16
Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage
Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage
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Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Total quality management & business excellence, 2021-11, Vol.32 (15-16), p.1651-1665 [Peer Reviewed Journal]

2020 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group 2020 ;ISSN: 1478-3363 ;ISSN: 1478-3371 ;EISSN: 1478-3371 ;DOI: 10.1080/14783363.2020.1761786

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17
RESEARCH ON CUSTOMER IMPORTANCE AND SATISFACTION WITH ELEMENTS OF RETAILERS’ OFFER
RESEARCH ON CUSTOMER IMPORTANCE AND SATISFACTION WITH ELEMENTS OF RETAILERS’ OFFER
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RESEARCH ON CUSTOMER IMPORTANCE AND SATISFACTION WITH ELEMENTS OF RETAILERS’ OFFER

Poslovna izvrsnost, 2023-06, Vol.17 (1), p.99-114 [Peer Reviewed Journal]

ISSN: 1846-3355 ;EISSN: 1848-9060 ;DOI: 10.22598/pi-be/2023.17.1.99

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18
Do managers know what their customers think and why?
Do managers know what their customers think and why?
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Do managers know what their customers think and why?

Journal of the Academy of Marketing Science, 2017, Vol.45 (1), p.37-54 [Peer Reviewed Journal]

Academy of Marketing Science 2016 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-016-0487-4 ;CODEN: JAMSDE

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19
Analysing flow experience on repurchase intention in e-retailing during COVID-19
Analysing flow experience on repurchase intention in e-retailing during COVID-19
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Analysing flow experience on repurchase intention in e-retailing during COVID-19

International journal of retail & distribution management, 2021-10, Vol.49 (11), p.1571-1593 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2021 ;ISSN: 0959-0552 ;EISSN: 1758-6690 ;DOI: 10.1108/IJRDM-10-2020-0429

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20
Customer engagement: the construct, antecedents, and consequences
Customer engagement: the construct, antecedents, and consequences
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Customer engagement: the construct, antecedents, and consequences

Journal of the Academy of Marketing Science, 2017-05, Vol.45 (3), p.294-311 [Peer Reviewed Journal]

Academy of Marketing Science 2016 ;COPYRIGHT 2017 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, 2017. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-016-0485-6 ;CODEN: JAMSDE

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