Results 1 - 20 of 276,350 for All Library Resources
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| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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| 1 |
Material Type: Article
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Customer engagement in serviceJournal of the Academy of Marketing Science, 2019-01, Vol.47 (1), p.138-160 [Peer Reviewed Journal]Academy of Marketing Science 2017 ;COPYRIGHT 2019 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, (2017). All Rights Reserved. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-017-0565-2Full text available |
| 2 |
Material Type: Article
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Reimagining customer service through journey mapping and measurementEuropean journal of marketing, 2020-11, Vol.54 (10), p.2387-2417 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-07-2019-0556Full text available |
| 3 |
Material Type: Article
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AI voice bots: a services marketing research agendaThe Journal of services marketing, 2020-06, Vol.34 (3), p.389-398 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-01-2019-0043Full text available |
| 4 |
Material Type: Article
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Developing an Enterprise Control Management Program: One Bank's Journey to Operational ExcellenceThe RMA journal, 2023-10, Vol.106 (2), p.26 [Peer Reviewed Journal]COPYRIGHT 2023 The Risk Management Association ;ISSN: 1531-0558Full text available |
| 5 |
Material Type: Article
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RETRACTED: Power Intelligent Customer Service Robot Based on Artificial IntelligenceJournal of physics. Conference series, 2021-11, Vol.2066 (1), p.12048 [Peer Reviewed Journal]Published under licence by IOP Publishing Ltd ;ISSN: 1742-6588 ;EISSN: 1742-6596 ;DOI: 10.1088/1742-6596/2066/1/012048Full text available |
| 6 |
Material Type: Article
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Customer complaints management in South Africa: A quest for service excellenceAfrica's public service delivery & performance review, 2023-01, Vol.11 (1) [Peer Reviewed Journal]COPYRIGHT 2023 African Online Scientific Information Systems (Pty) Ltd t/a AOSIS ;ISSN: 2310-2195 ;EISSN: 2310-2152 ;DOI: 10.4102/apsdpr.v11i1.752Full text available |
| 7 |
Material Type: Article
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Effects of Brand Experience: The Case of IThe Witcher/I Brand in the Eyes of Polish CustomersSustainability (Basel, Switzerland), 2022-11, Vol.14 (21) [Peer Reviewed Journal]COPYRIGHT 2022 MDPI AG ;ISSN: 2071-1050 ;EISSN: 2071-1050 ;DOI: 10.3390/su142114274Full text available |
| 8 |
Material Type: Article
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Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service EncountersJournal of computer-mediated communication, 2014-04, Vol.19 (3), p.529-545 [Peer Reviewed Journal]2014 International Communication Association ;ISSN: 1083-6101 ;EISSN: 1083-6101 ;DOI: 10.1111/jcc4.12066Full text available |
| 9 |
Material Type: Article
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How and when organizational justice impact extra-role customer service: A social exchange perspective of thriving at workCurrent psychology (New Brunswick, N.J.), 2023-04, Vol.42 (12), p.9743-9758 [Peer Reviewed Journal]The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2021 ;COPYRIGHT 2023 Springer ;The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2021. ;ISSN: 1046-1310 ;EISSN: 1936-4733 ;DOI: 10.1007/s12144-021-02244-yFull text available |
| 10 |
Material Type: Article
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Extending the experience construct: an examination of online grocery shoppingEuropean journal of marketing, 2020-11, Vol.54 (10), p.2419-2446 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-06-2019-0536Full text available |
| 11 |
Material Type: Article
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S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRMJournal of the Academy of Marketing Science, 2019-01, Vol.47 (1), p.161-185 [Peer Reviewed Journal]Academy of Marketing Science 2016 ;COPYRIGHT 2019 Springer ;Journal of the Academy of Marketing Science is a copyright of Springer, (2016). All Rights Reserved. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-016-0494-5Full text available |
| 12 |
Material Type: Article
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Customer experience: fundamental premises and implications for researchJournal of the Academy of Marketing Science, 2020-07, Vol.48 (4), p.630-648 [Peer Reviewed Journal]The Author(s) 2020 ;COPYRIGHT 2020 Springer ;The Author(s) 2020. This work is published under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 0092-0703 ;EISSN: 1552-7824 ;DOI: 10.1007/s11747-019-00718-xFull text available |
| 13 |
Material Type: Article
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Going with the flow: smart shopping malls and omnichannel retailingThe Journal of services marketing, 2021-07, Vol.35 (3), p.325-348 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/JSM-02-2020-0066Full text available |
| 14 |
Material Type: Article
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The value of value: Further excursions on the meaning and role of customer valueJournal of consumer behaviour, 2011-07, Vol.10 (4), p.179-191 [Peer Reviewed Journal]Copyright © 2011 John Wiley & Sons, Ltd. ;Copyright Henry Stewart Conferences and Publications Ltd. Jul/Aug 2011 ;ISSN: 1472-0817 ;EISSN: 1479-1838 ;DOI: 10.1002/cb.328Full text available |
| 15 |
Material Type: Article
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Entergy ArkansasArkansas business, 2020-05, Vol.37 (21), p.24COPYRIGHT 2020 Journal Publishing, Inc. ;COPYRIGHT 2020 Journal Publishing, Inc. ;ISSN: 1053-6582Full text available |
| 16 |
Material Type: Article
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Social media–based customer service and firm reputationInternational journal of operations & production management, 2020-09, Vol.40 (5), p.575-601 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0144-3577 ;EISSN: 1758-6593 ;DOI: 10.1108/IJOPM-04-2019-0315Full text available |
| 17 |
Material Type: Book Chapter
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What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview StudyLecture notes in computer science, 2018 [Peer Reviewed Journal]info:eu-repo/semantics/openAccess ;ISSN: 0302-9743 ;EISSN: 1611-3349 ;DOI: 10.1007/978-3-030-01437-7_16Digital Resources/Online E-Resources |
| 18 |
Material Type: Article
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Generative artificial intelligence as a new context for management theories: analysis of ChatGPTCentral European Management Journal, 2023-05 [Peer Reviewed Journal]ISSN: 2658-0845 ;EISSN: 2658-2430 ;DOI: 10.1108/CEMJ-02-2023-0091Full text available |
| 19 |
Material Type: Article
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Exploring the Impact of Ethical Leadership on Proactive Customer Service PerformanceSocial behavior and personality, 2023-07, Vol.51 (7), p.1-14 [Peer Reviewed Journal]COPYRIGHT 2023 Scientific Journal Publishers, Ltd. ;Copyright Scientific Journal Publishers Ltd 2023 ;ISSN: 0301-2212 ;EISSN: 1179-6391 ;DOI: 10.2224/sbp.12406Full text available |
| 20 |
Material Type: Article
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When do consumers prefer AI-enabled customer service? The interaction effect of brand personality and service provision type on brand attitudes and purchase intentionsThe journal of brand management, 2022-03, Vol.29 (2), p.167-189 [Peer Reviewed Journal]The Author(s), under exclusive licence to Springer Nature Limited 2021 ;The Author(s), under exclusive licence to Springer Nature Limited 2021. ;ISSN: 1350-231X ;EISSN: 1479-1803 ;DOI: 10.1057/s41262-021-00261-7Full text available |
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