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Telehealth and patient satisfaction: a systematic review and narrative analysis

BMJ open, 2017-08, Vol.7 (8), p.e016242-e016242 [Peer Reviewed Journal]

Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2017. All rights reserved. No commercial use is permitted unless otherwise expressly granted. ;2017 Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2017. All rights reserved. No commercial use is permitted unless otherwise expressly granted. This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/ Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2017. All rights reserved. No commercial use is permitted unless otherwise expressly granted. 2017 ;ISSN: 2044-6055 ;EISSN: 2044-6055 ;DOI: 10.1136/bmjopen-2017-016242 ;PMID: 28775188

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  • Title:
    Telehealth and patient satisfaction: a systematic review and narrative analysis
  • Author: Kruse, Clemens Scott ; Krowski, Nicole ; Rodriguez, Blanca ; Tran, Lan ; Vela, Jackeline ; Brooks, Matthew
  • Subjects: Data collection ; Dictionaries ; Efficiency ; Evidence-based medicine ; Health care industry ; Health care policy ; Humans ; Information sources ; Intervention ; Medicaid ; Patient Satisfaction ; Patient-Centred Medicine ; Rural areas ; Subject heading schemes ; Systematic review ; Telemedicine
  • Is Part Of: BMJ open, 2017-08, Vol.7 (8), p.e016242-e016242
  • Description: BackgroundThe use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.ObjectiveThe objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency.MethodsBoolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE.Results2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences.ConclusionThis review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems.
  • Publisher: England: BMJ Publishing Group LTD
  • Language: English
  • Identifier: ISSN: 2044-6055
    EISSN: 2044-6055
    DOI: 10.1136/bmjopen-2017-016242
    PMID: 28775188
  • Source: ProQuest One Psychology
    Open Access: DOAJ Directory of Open Access Journals
    Geneva Foundation Free Medical Journals
    BMJ Open Access Journals
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    PubMed Central
    ROAD: Directory of Open Access Scholarly Resources
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