Influence of service-entry waiting on customer’s first impression and satisfaction: The moderating role of opening remark and perceived in-service waiting
Journal of service theory and practice, 2019-12, Vol.29 (5/6), p.565-591 [Peer Reviewed Journal]Emerald Publishing Limited 2019 ;ISSN: 2055-6225 ;EISSN: 2055-6233 ;EISSN: 1758-8030 ;DOI: 10.1108/JSTP-12-2018-0271
Full text available
Previous
|
||||
 |
INSPIRE LIBRARY - TON DUC THANG UNIVERSITY |  |
(84-028) 37 755 057 | Feedback |
| 19 Nguyen Huu Tho St. Dist.7, HCM |  |
thuvien@tdtu.edu.vn | ||