Services Management Research: Review, Integration, and Future Directions
Journal of management, 2015-01, Vol.41 (1), p.349-373 [Peer Reviewed Journal]The Author(s) 2014 ;Copyright Sage Publications Ltd. Jan 2015 ;ISSN: 0149-2063 ;EISSN: 1557-1211 ;DOI: 10.1177/0149206314557158 ;CODEN: JOMADO
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