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Antecedents and consequences of chatbot initial trust

European journal of marketing, 2022-06, Vol.56 (6), p.1748-1771 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 0309-0566 ;EISSN: 1758-7123 ;DOI: 10.1108/EJM-02-2020-0084

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