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How does appreciation lead to higher job satisfaction?

Journal of managerial psychology, 2020-11, Vol.35 (6), p.465-479 [Peer Reviewed Journal]

Emerald Publishing Limited ;Emerald Publishing Limited 2020 ;ISSN: 0268-3946 ;EISSN: 1758-7778 ;DOI: 10.1108/JMP-12-2018-0555

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  • Title:
    How does appreciation lead to higher job satisfaction?
  • Author: Pfister, Isabel Barbara ; Jacobshagen, Nicola ; Kälin, Wolfgang ; Semmer, Norbert Karl
  • Subjects: Appreciation ; Behavior ; Emotions ; Employees ; Job satisfaction ; Judgments ; Multilevel analysis ; Occupational stress ; Resentment ; Social support ; Success ; Well being
  • Is Part Of: Journal of managerial psychology, 2020-11, Vol.35 (6), p.465-479
  • Description: PurposeBuilding on the “Stress-as-Offense-to-Self” theory, this study investigates appreciation as a predictor of job satisfaction over time, mediated by subjective success and feelings of resentment towards one's organization.Design/methodology/approachAnalyses are based on a three-wave study with two-month time intervals, with a sample of 193 employees from six Swiss organizations.FindingsDouble mediation by subjective success and feelings of resentment was confirmed; no mediation was found in a reversed mediation model. Results highlight the importance of appreciation for employees' feelings of success and job satisfaction, but also for affect related to the organization as a whole.Practical implicationsOrganizations should recognize the role of appreciation in satisfaction, affective reactions toward the organization, and information about one's standing. Appreciation can be expressed in multiple ways; it not only increases job satisfaction but also helps employees to validate their judgments about their own performance.Originality/valueAppreciation is a promising resource for employee well-being. The present study is one of few focusing on appreciation as a resource in its own right, rather than as part of broader constructs, such as social support. Our results not only confirm the importance of appreciation but also shed light on mechanisms through which it may exert its influence. They complement a multilevel analysis based on the same data showing an association of appreciation with different indicators of well-being on the interpersonal as well as the intrapersonal level.
  • Publisher: Bradford: Emerald Publishing Limited
  • Language: English
  • Identifier: ISSN: 0268-3946
    EISSN: 1758-7778
    DOI: 10.1108/JMP-12-2018-0555
  • Source: ProQuest One Psychology
    ProQuest Central
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