Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution
Cogent engineering, 2019-01, Vol.6 (1) [Peer Reviewed Journal]2019 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. 2019 ;2019 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. This work is licensed under the Creative Commons Attribution License http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. ;ISSN: 2331-1916 ;EISSN: 2331-1916 ;DOI: 10.1080/23311916.2019.1702856
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