The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses
Journal of service research : JSR, 2008-08, Vol.11 (1), p.91-103 [Peer Reviewed Journal]Copyright SAGE PUBLICATIONS, INC. Aug 2008 ;ISSN: 1094-6705 ;EISSN: 1552-7379 ;DOI: 10.1177/1094670508319091
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