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Promotion Of Quality Management In Public Administration - The Approach Of Czech Central Government

Review of economic perspectives, 2010, Vol.10 (4), p.133-150 [Peer Reviewed Journal]

Copyright Versita Jan 2010 ;ISSN: 1213-2446 ;EISSN: 1804-1663 ;DOI: 10.2478/v10135-011-0002-2

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  • Title:
    Promotion Of Quality Management In Public Administration - The Approach Of Czech Central Government
  • Author: Spacek, David
  • Subjects: Brand loyalty ; Consumers ; Czech public administration reform ; public management ; Public sector ; Quality management ; quality management promotion ; Quality of service
  • Is Part Of: Review of economic perspectives, 2010, Vol.10 (4), p.133-150
  • Description: The first part of the paper summarizes the specifics of quality and its management in public administration. The second part introduces the approach of the Czech central government to quality management promotion in public administration with regard to classification of approaches proposed by Löffler and Vintar (2004). The approach is more converging to Löffler and Vintar's ‘hands-on’ and supportive approach rather than to passive or control-orientation approaches.
  • Publisher: Brno: Versita
  • Language: English;Czech
  • Identifier: ISSN: 1213-2446
    EISSN: 1804-1663
    DOI: 10.2478/v10135-011-0002-2
  • Source: AUTh Library subscriptions: ProQuest Central
    Alma/SFX Local Collection
    DOAJ Directory of Open Access Journals
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