Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems
Manufacturing & service operations management, 2018-03, Vol.20 (2), p.285-301 [Peer Reviewed Journal]COPYRIGHT 2018 Institute for Operations Research and the Management Sciences ;Copyright Institute for Operations Research and the Management Sciences Spring 2018 ;ISSN: 1523-4614 ;EISSN: 1526-5498 ;DOI: 10.1287/msom.2017.0642
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