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Adult cancer patients' barriers to and satisfaction with care at a National Cancer Hospital in Vietnam

PloS one, 2024-05, Vol.19 (5), p.e0303157-e0303157 [Peer Reviewed Journal]

Copyright: © 2024 Vu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. ;COPYRIGHT 2024 Public Library of Science ;2024 Vu et al 2024 Vu et al ;ISSN: 1932-6203 ;EISSN: 1932-6203 ;DOI: 10.1371/journal.pone.0303157 ;PMID: 38722943

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Title:
Adult cancer patients' barriers to and satisfaction with care at a National Cancer Hospital in Vietnam
Author: Vu, Thinh Toan ; Weiss, Marina ; Nguyen, Linh Thi-Hoai ; Tran, Huong Thanh ; Ho, Hien Thi ; Ngo, Victoria Khanh
Subjects: Adult ; Adults ; Aged ; Analysis ; Cancer Care Facilities ; Cancer patients ; Care and treatment ; Chronic diseases ; Cross-Sectional Studies ; Evidence-based medicine ; Female ; Health aspects ; Health Services Accessibility ; Humans ; Male ; Medical research ; Medicine and Health Sciences ; Medicine, Experimental ; Middle Aged ; Neoplasms - psychology ; Neoplasms - therapy ; Nurses ; Patient compliance ; Patient satisfaction ; Patient Satisfaction - statistics & numerical data ; Patients ; Prevention ; Quality of life ; Risk factors ; Vietnam
Is Part Of: PloS one, 2024-05, Vol.19 (5), p.e0303157-e0303157
Description: This study assessed the overall satisfaction with oncological care, including barriers to care, and identified its associated predictors among adult cancer patients in Vietnam. In this cross-sectional study, we enrolled 300 adult cancer patients receiving inpatient care at a large urban oncological hospital between June and July 2022. Multivariable linear regression analyses examined associations between patient experiences and overall satisfaction ratings with cancer care. The mean overall satisfaction with oncological care was 8.82 out of 10, with 98.0% recommending this facility to their friends and family. In an adjusted model, being female (β = 0.29, 95%CI: 0.04, 0.53), endorsing satisfaction with patient-nurse communication (β = 0.33, 95%CI: 0.13, 0.53), patient-doctor communication (β = 0.40, 95%CI: 0.11, 0.70), and psychoeducation about oncological medication management (β = 0.30, 95%CI: 0.14, 0.45) were positively associated with overall ratings. In contrast, individuals with delays in treatment scheduling reported lower overall satisfaction with oncological care (β = -0.38, 95%CI: -0.64, -0.13). Patients perceived health system, social/environmental, and individual barriers to care: worries about income loss due to attending treatment (43.3%); fear, depression, anxiety, and distress (36.8%); concerns about affordability of treatment (36.7%) and transportation problems (36.7%); and excessive waiting times for appointments (28.8%). This study showed high overall patient satisfaction with cancer care quality. Patient-centered communication strategies and psychoeducation about oncological medication management may be targeted to further enhance the cancer inpatient experience. Raising awareness about treatment options and services, and integrating mental health awareness into oncological care may ameliorate patient distress and facilitate greater satisfaction with oncological treatment processes.
Publisher: United States: Public Library of Science
Language: English
Identifier: ISSN: 1932-6203
EISSN: 1932-6203
DOI: 10.1371/journal.pone.0303157
PMID: 38722943
Source: Geneva Foundation Free Medical Journals at publisher websites
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Adult cancer patients' barriers to and satisfaction with care at a National Cancer Hospital in Vietnam

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