Customer satisfaction and business performance: a firm-level analysis
The Journal of services marketing, 2011-02, Vol.25 (1), p.20-32 [Peer Reviewed Journal]Emerald Group Publishing Limited ;Copyright Emerald Group Publishing Limited 2011 ;ISSN: 0887-6045 ;EISSN: 2054-1651 ;DOI: 10.1108/08876041111107032
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