Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions
Total quality management, 2001-09, Vol.12 (6), p.719-734Copyright Taylor & Francis Group, LLC 2001 ;ISSN: 0954-4127 ;EISSN: 1360-0613 ;DOI: 10.1080/09544120120075334
Digital Resources/Online E-Resources