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Measuring the Benefits of Employee Engagement

MIT Sloan management review, 2015-06, Vol.56 (4), p.67 [Peer Reviewed Journal]

Copyright © Massachusetts Institute of Technology, 2015. All rights reserved. ;ISSN: 1532-9194 ;EISSN: 1532-8937 ;CODEN: SMRVAO

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  • Title:
    Measuring the Benefits of Employee Engagement
  • Author: Kumar, V ; Pansari, Anita
  • Subjects: Brand loyalty ; Competitive advantage ; Corporate profits ; Customer services ; Earnings per share ; Employee involvement ; Employment ; Job satisfaction ; Marketing ; Operations research ; Profitability ; Studies ; Supermarkets ; Talent management
  • Is Part Of: MIT Sloan management review, 2015-06, Vol.56 (4), p.67
  • Description: For the past two decades, employee engagement has been a topic of interest both in the academic literature and among managers. Initially, it was thought of as personal engagement with the organization and indicated that an employees focus was on the performance of assigned tasks. Over the years, several definitions have emerged. Some researchers focused on worker burnout, the idea being that employees who are not experiencing burnout are engaged. Others went beyond burn-out and fatigue to focus on the basic needs at a workplace, noting that if employees are engaged, then they are positive about their work being meaningful, their workplace being safe and the availability of sufficient resources for completing tasks. Still others explored the emotional side of work and provided a comprehensive definition that focused on the cognitive, emotional and behavioral components associated with an individuals performance. Recognizing that there were various meanings attributed to employee engagement and no overall consensus about what it involved, we set out to examine how employee engagement was practiced in the business world. We conducted qualitative research in North America, South America, Asia, Africa and Europe, interviewing more than 200 HR and marketing managers from 52 companies in the hotel, telecommunications, airline, retail and banking industries.
  • Publisher: Cambridge: Massachusetts Institute of Technology, Cambridge, MA
  • Language: English
  • Identifier: ISSN: 1532-9194
    EISSN: 1532-8937
    CODEN: SMRVAO
  • Source: AUTh Library subscriptions: ProQuest Central
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