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WED 017 Call on me: expanding the consultant advice line for gps

Journal of neurology, neurosurgery and psychiatry, 2018-10, Vol.89 (10), p.A3-A3 [Peer Reviewed Journal]

2018, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions ;2018 2018, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions ;ISSN: 0022-3050 ;EISSN: 1468-330X ;DOI: 10.1136/jnnp-2018-ABN.11

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  • Title:
    WED 017 Call on me: expanding the consultant advice line for gps
  • Author: Richard, Ellis ; Booth, James ; Julie, Riley ; Jen, Duffy ; Martin, Wilson
  • Subjects: Audits ; Neurology ; Primary care
  • Is Part Of: Journal of neurology, neurosurgery and psychiatry, 2018-10, Vol.89 (10), p.A3-A3
  • Description: BackgroundThe Consultant Advice Line (CAL) is a service developed to provide telephone advice for GPs within our catchment. The hours of this service were extended in early 2017 to increase its capacity for GPs seeking guidance on neurological issues as part our Neuro Network Vanguard project.MethodologyData was routinely collected from calls received between 1 st March and 30th June 2017, and a sample of GPs completed an online survey after the call.ResultsVolume of calls has more than doubled since expansion, with calls spread evenly through the week and from all CCG’s in our region. Feedback from GP’s was overwhelmingly positive with an average ‘call usefulness’ score of 9.2/10, and 100% saying they would use the service again. 40% reported the advice had avoided an outpatient referral.DiscussionThe provision of equitable neurology services is challenging in the current climate. New models of care such as this help to break down barriers between primary and specialist care, reducing undesirable variation in access to acute neurology input and reducing unnecessary referrals to secondary and tertiary care.
  • Publisher: London: BMJ Publishing Group LTD
  • Language: English
  • Identifier: ISSN: 0022-3050
    EISSN: 1468-330X
    DOI: 10.1136/jnnp-2018-ABN.11
  • Source: ProQuest One Psychology
    ProQuest Databases
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