An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
Journal of retailing, 1994-06, Vol.70 (2), p.163-178 [Peer Reviewed Journal]1994 ;Copyright Elsevier Science Ltd. Summer 1994 ;ISSN: 0022-4359 ;EISSN: 1873-3271 ;DOI: 10.1016/0022-4359(94)90013-2 ;CODEN: JLREA3
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