Customer responses to airline companies' service failure and recovery strategies: the moderating role of service failure habit
Tourism review (Association internationale d'experts scientifiques du tourisme), 2023-01, Vol.78 (1), p.1-17 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited. ;ISSN: 1660-5373 ;EISSN: 1660-5373 ;EISSN: 1759-8451 ;DOI: 10.1108/TR-03-2022-0108
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