When lock-ins impede value co-creation in service
International journal of quality and service sciences, 2018-01, Vol.10 (1), p.2-15 [Peer Reviewed Journal]Emerald Publishing Limited ;Emerald Publishing Limited 2018 ;ISSN: 1756-669X ;EISSN: 1756-6703 ;DOI: 10.1108/IJQSS-10-2016-0072
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